Tomislav Tobijas Community Champion

@Johan Theunissen new UI is being rolled out to all customers this month. It might be the case that it still hasn't been rolled out to your site. Once it rolls out, it seems you cannot switch to the new UI. In short, you cannot switch between navigation experiences.

Hi @Johan Theunissen , Does this only happen in editor or view mode as well? Also, are you experiencing this issue in the new navigation experience or are you still using the 'old one'? I did try to replicate this, but a horizontal scroll bar appears just for a second as you try to resize the table. As soon as you go…

Hi @노제(김윤성) , I've just checked (and we're using a new navigation experience), and yes - it seems that when you try to open sub-task from the side panel on the Timeline view, it will open a new web address and not the sub-task in the side panel itself. However, I don't recall seeing sub-tasks open directly in the side…

I barely remember the first house/place I grew up. I think we were there until I was 6 and then moved to another house which is still the place my parents live in at the moment. I searched for the house address for that place in my first years and it seems it hasn't changed much 😅 You even cannot see it from the street as…

Hi @Henry Kosiba , If I understand it correctly, you're using space shortcuts. Do these shortcuts reference pages in the same space, other space, or some other web location? I've just checked, and whenever you click on the shortcut, the destination page will open and will be highlighted (and child pages will expand), the…

Hi @Sandra Nestorova , Related to JSM forms in software projects, there's a little 'workaround' that you may use. Once you build and configure forms within the project, you can add them whenever in the issue/item workflow. As for the following: ...I am building a workflow where I would like to assign the issue to different…

Got it. Can you maybe just make a screenshot of that screen? Specifically, this part: ...but when you click on an asset custom field set on an issue, the asset's popup opens and you can see and navigate other objects from that screen... I'd just like to be on the same page as I'm still not 100% sure which screen are we…

Hi @kavvakumovits , I'm not sure I've seen this but again, I have not been using AI in comments that much. Are you referring to page comments or inline comments? I know there's an AI Confluence recap/Summarize comments option but from what you've described, AI automatically suggests comments based on existing content.…

Hi @Emre Ünal , Do you mean users can view object schema/details when clicking on Assets custom field value or something else? Also, side question - are you using Assets field in Jira or Jira Service Management projects? (not that it should make a difference but I'm just checking your use case and how you stumbled upon…

@Kristine Kay Orito and if you check audit log, it says that that action was executed successfully/email was successfully sent. I'd maybe suggest reaching out to Atlassian Support as they can see some additional details on the backend side (e.g. what was sent, if maybe email bounced...) Cheers, Tobi

Hi @Kristine Kay Orito , Have people who should receive checked their spam folders? From my experience, these emails usually land there until users/customers add them to the 'whitelist' as they are sent from automation@<sitename>.atlassian.net. I know there's an open suggestion related to customizing this email: AUTO-76:…

Hi @Stark Jürgen , I do know this feature exists in the cloud but I'm not sure for DC. I've tried checking for open suggestions for DC but didn't find anything relatable. If it doesn't exist and no one has any 'smart workaround', I'd suggest checking it out with Atlassian Support to see if they have any suggestions, or if…

Hi @akira-m , I'm not sure if there's anyone from product/integration team here. I would suggest reaching out to Atlassian Support and discussing this with them. They can probably check if there's an open suggestion related to this and, if not, create a new one or forward this feedback directly to the product team. Cheers,…

Hi @jovan_zheng , Are we talking about app requests or product access requests? It's been a while but I believe that for app requests, users can request the same app again even if you deny it. As for product access requests, I think users are 'blocked' and would need to be manually added to the site/product by user access…

Hi @Stefano De Santis , Currently, admins can only delete spaces one by one. There's a feature request related to deleting multiple spaces/bulk delete: CONFCLOUD-66228: Bulk space deletion/Delete multiple spaces I would suggest dropping a vote and maybe a comment related to your requirement on the linked ticket. Maybe…

Hi @Anders Ankartoft , In order to create global page templates you'll have to be Confluence/product administrator. That being said, product admins can usually access pretty much everything within the product as, for Confluence, they can access restricted spaces by using recover permissions feature. This can be potentially…

Hi @Matthias Lochmann , Interesting requirement (and probably quite a common one as well). I haven't been using Scroll exporters for a while now so I'm a bit rusty. First part is probably relatively easy - exporting content via API > sending web request to your Confluence and calling app API to do the rest. I've found…

Hi @Trinath.Putchala , If you're on Premium plan, you can configure issue type hierarchy and add custom hierarchy levels. However, as official docs state, changes to the hierarchy will apply to all company-managed projects. Potentially, you could set Feature issue type on the same level as the Epic and then create custom…

@Matthew got it. I was thinking in the direction of filtering Labels with smart values (labels is actually a list) where you'd filter out only labels containing "-M" or "-H" and basically count the size of that list and store that value in this size number field you'd probably have for each group size. However, I didn't…

Hi @Ashley Aikens , Apart from the links Fabio provided, I would recommend checking out official activities & learning path at Atlassian University such as Get the most out of Confluence As for personal use cases, I can say I've moved pretty much everything from Word and other docs to Confluence - such as travel plans,…

Hi @Pasam Venkateshwarrao , These two are quite interesting ideas for sure. I believe these features do not exist just yet but I definitely hope 🤞 to see AI as a workflow generator in the future. I've tried checking if there are any open suggestions on the topic but didn't find anything relevant. On the other hand, if you…

@Claude got it. As for this: I did already give the "Service Team" Role to one of my teams colleagues but still he does not have access to look at the JSM project. Do these users have access to at least one other Jira product? E.g., do they have Jira license? Collaborators need to be licensed in Jira (or JPD I think; but…

Ah yes... @chris sieverts I can just say we're kinda struggling with this as well. I still didn't find some decent solution on how to properly communicate the changes apart from documenting those manually (e.g. Atlassian admin or someone to create a page or blog post about the changes). It also depends if you're using…

Hi @Cat Quinn , I've seen that databases sometimes might also appear a bit slower than the rest of the site. Although, in most of the cases, it's working fine. I know there are some performance issues when looking and working with large databases (e.g. CONFCLOUD-80879: Confluence Database - There is a lag when typing on…

Hi @Kim Raham , I'm not sure if there's an official note regarding this, but from my experience account status is not changed immediately as the user logs in to their account. From what I've seen, it takes a while - from a couple of hours to more than 24 hours for account status to be changed in admin.atlassian.com 😕 Not…

Hi @Mathew Lederman , I haven't been much around the change management and ITSM lately but I know some of my colleagues implemented this by using multiple forms on CR tickets. For example, initially, there's a submission form that customers fill out when they raise a ticket. After that, if CR reaches a specific…

Hi @Matthew , Can you maybe share some details of how many different customers you have? I'm wondering why the size needs to be on the same label as the customer ID? Couldn't you separate those and have, for example, XYZ and Huge as two different labels. Also, cannot the size be a separate custom field that has those fixed…

Side note - From my experience, Live docs/Live pages are a blast (been using it since the initial EAP)! 💥 I'd choose those over regular pages almost every time! IMO, definitely a feature worth checking out.

Hi @chris sieverts , I guess you could use Jira Issues macro for that and simply filter out all issues/items you'd like to display. Although, in our case, we do create a release notes page where apart from using the mentioned macro, we have a more detailed explanation for released features, separated by headings/sections.…

Hi @Kevin Kott , I know about the app but I haven't used it yet. I'm not sure if anyone from Appfire is here to give you a hand on this. If not, I would recommend reaching out to the vendor directly via their service desk. I've found that almost all vendors are quite helpful when it comes to any kind of questions related…