Anna-BigPicture Atlassian Partner

Hi @Sanu Soman Indeed, BigPicture technical support is available 5 days per week, from 6 AM to 10 PM CET. I've reviewed your support ticket, and it looks that the upgrade was successful the second time. Could you please confirm that the issue was resolved? Thank you!

Hi @Marcus Doppler I am sorry for the inconvenience caused. In this situation, our Dev Team needs to individually investigate your instance and pinpoint the exact cause of the issue. Please note that this is possible only if you raise a ticket in our Service Desk. Therefore I encourage you to reach out to the Technical…

HI @pradeep km In this situation, our Dev Team needs to individually investigate your instance and pinpoint the exact cause of the issue. Please note that this is possible only if you raise a ticket in our Service Desk. Therefore I encourage you to reach out to the Technical Support Team.

Hi @Nishant Paraskar BigPicture Team will gladly help you to resolve the issue. Therefore, if you are still experiencing the problem, I highly encourage you to reach us out via our Service Desk, providing us with more details like your base URL. 

Hi @Christian Wilson Synchronization issues are individual and may be caused by many reasons, e.g., a number of users. Please have a look at BigPicture Sizing Guide to find tips regarding optimal setup. Nevertheless, I recommend contacting our Service Desk so that our experts can review your instance and pinpoint the exact…

Hi @Antoine van de Cruyssen & @Jimi Wikman Indeed, the issue was caused by URLs change due to the new release. Please navigate to the "Home" page and try to open the problematic Programs directly from the Home page. Sorry for the inconvenience. Moreover, please be informed that our Dev Tem is working on the redirection…

Hi @Dean Langford BigPicture is a tool that can facilitate both Teams' utilization planning on an enterprise-wide level and Sprint Planning based on Teams' capacity. Please have a look at this 4-minute video tutorial on how to track your resources' capacity to manage workload optimally. In case of any questions, just tag…

Hello @pradeep km The issue may be caused by a bug; however without logs' investigating it's hard to say definitively. Please try to use the workaround: * Go to Box Configuration>Gantt>Column Views * Select any view from the list * On the viewscreen, click "save" * Go back Gantt module. After completing the above-mentioned…

Hi @Claire Cousens If you are thinking about resource management in the broader project management context, take a look at BigPicture. The Resources module allows managing Teams' capacity & planning their allocation. More information you will find in this thread.

Hi @shattaraki As @Clark Everson mentioned, please raise a ticket via our Service Desk sharing with us Jira Support logs. Our Technical Support Team will provide you with a solution in a timely manner.

Hi @Sajin Antony I am sorry for the inconvenience caused. There are many variables that can cause the issue; therefore, I recommend reaching out to our Technical Support (via our Service Desk), providing us with more details, e.g., base URL, for an individual review of your instance. BigPicture Team will gladly help you to…

Hi @pradeep km, Which version of BigPicture do you currently use? If it's the latest one - 8.1.5, I encourage you to reach out to the Technical Support Team via our Service Desk so our experts can investigate the issue.

I am glad to hear that! Thank you for the mention, @Brant Schroeder 

Thank you for mentioning our app @Girish_ShenoyWe're delighted that you find our product efficacious in supporting project management.

Hi @Lea Eliya You can find a number of addons that support project management. Have a look at the Marketplace; here you can find Top-rated Jira apps. One of the apps is my company product - BigPicture (featured as a Staff Pick). It’s a comprehensive tool that supports project management in every phase, helps to plan,…

Hi @Chauvin I am glad that you've decided to work with BigPicture. It’s a comprehensive tool that supports project management in every phase, and Initial Configuration plays a key role here. I have prepared for you a handful of useful materials and links. First, please find a link to BigPicture video tutorials regarding…

Hi @Sajin Antony If you are still experiencing the problem, I highly encourage you to reach Technical Support out via our Service Desk, providing us with more details like your base URL. Our experts and developers will investigate your instance individually.

Hi @Christian Wilson If you are still experiencing the problem, I highly encourage you to reach Technical Support out via our Service Desk, providing us with more details like your base URL. Our experts and developers will investigate your instance individually.

Hi @Donna WilsonThe outcome you described can be achieved by using a third-party plug-in. One of the apps - BigPicture, apart from many features supporting project management, provides the ability to create a fully customized tasks' structure ( based on both build-in task attributes, e.g., Epic link, Component, Version,…

Hi @stevejosue If you consider using an additional application, which supports different project management frameworks, have a look at the Marketplace. Here you can find Top-rated Jira apps. My company product - BigPicture (featured as a Staff Pick) seems to match your business needs and therefore I would like to add a few…

Hi @Sajin Antony At the moment marker's filtering is not available in BigPicture. However, please be advised that We are constantly developing and adjusting our tool to our client's emerging business needs. Therefore the new functionality is already on our list. You can follow the feature request's status in ticket…

That's right @AlexanderTBasic tasks can be assigned to users in the Resources module, by drag-and-drop mechanism. The built-in assignee field will display the assignment in other modules. Moreover, with the BigPicture Enterprise feature, in "Manual" workload contouring mode you can assign workload to basic tasks. It will…

Hi @[deleted] Thank you for the information. In our blog, you can find a dedicated skill management article. Perhaps you will find it helpful: How to manage skills in Jira?

Hi @PARISATO Marie-Hélène It is worth noting that even though a Test issue type may belong to Test Plan, Test Set, and Test Execution, in BigGantt can only have one parent. Could you please describe what problem did you encounter using BigGantt? Alternatively, If you would like to discuss your case with us, please make an…

Hi @[deleted] Taking into account your requirements, BigPicture seems to be a good match for your needs. The Resources module provides all crucial, real-time information to manage resources both at project and portfolio levels but also can give an insight into resource utilization on a PI/Sprint level. You can display…

Hi @Jimi Wikman Your Boxes can represent project phases or stages, Projects, or even reporting periods of your organization. Please note that for better reporting purposes, you can create an uber Portfolio. You can jump into any of those levels, and the App will filter out all the work items already planned on the higher…

Hi @Sajin Antony Yes, given tasks may be automatically displayed on the Gantt as milestones. You can synchronize Gantt milestones with any label Jira field (#milestone) in App Configuration >> General >> Tasks (native "Labels" Jira field is recommended). Once you map fields and add a given label in Jira, the task is…

Hi @[deleted] Could you please explain how you see Roles being used in BigPicture and what is your expected outcome? Your feedback is highly appreciated. Roles/skills have no capacity themselves. Therefore the best option would be to use virtual resources/roles to track capacity. Please be informed that a virtual resource…

Hi @Eric Roetenberg I am sorry that you experience the inconvenience. I recommend raising a ticket via our Service Desk, providing us with more details. This will allow our product experts and Dev Team to investigate your instance individually.

Hi @Noémie B_ We would like to investigate your case individually. You are more than welcome to contact our Support team via our Service Desk, sharing with us more details (preferably supported by screenshots of exported files). BigPicture Team will gladly help you to resolve the problem.