Anna-BigPicture Atlassian Partner

Hi @Krishna Raghavarapu Most probably, Jira tasks of which dates are being changed are in the scope of a program in BigPicture, and they are somehow blocked there. This can either be due to:* Period mode of these Jira tasks, or * Task dependencies Please check your settings. If none of the above-mentioned situations…

Hi @Keith Rowley BigGantt, one of the apps from @Dave Rosenlund _Trundl_ link, seems to be a good match. It covers all levels of management, from project schedules to portfolio timelines and product roadmaps, and what is the most important is also a great tracking tool. BigGantt allows you to visualize high-level project…

Hi @Karly Harrison Welcome to the Community. When you remove a JQL query, confirm the operation by clicking "enter" and then save. Please let me know whether it helped.

Hi @Nic Brough -Adaptavist- & @Sofia Hoffmann The ticket id JS-998 is not a BigPicture Support code.

Hi @rokunin Performance issues may be dictated by many different factors and have a totally different background, depending on, among other things, the use-cases of our plugins and the environment in which the plugins are used. We always offer our assistance in solving issues. Therefore, please, raise a ticket via our…

Hi @Māra Kārkliņa You don't need Advanced Roadmap to create the desired hierarchy because BigPicture synchronizes directly with Jira. You can create high-level agile roadmaps and freely arrange WBS levels. Multi-level Work Breakdown Structures may be based on Jira issue attributes (e.g., Epic link, Component, Version,…

Hi @Andy Atkinson Welcome to the Community! In the Scope definition, you can specify what range of tasks is included in the scope of a given Program. The App gives you a lot of flexibility; you can include multiple Jira projects or only some tasks that meet your specifications. The flexibility of the setup ensures that a…

@Sofia Hoffmann The screenshot suggests that you use a version of BigPicture older than 8.1. Please note that the issue with disappearing columns was fixed in version 8.2. However, I recommend upgrading the app directly to BigPicture 8.4. The version was just released and provides even greater ease of use and more advanced…

@Sofia Hoffmann Thank you for the information. Could you also provide with BigPicture version? You can quickly check the current app version using the 'Shift + i' shortcut when in the app. Other options you can find here.

Hi @Sofia Hoffmann What is your instance hosting (Cloud or Server)? If it's a Server, what version of BigPicture are you currently using?

Hi @Mohammad RahmaniNasab Please, raise a ticket via our Service Desk, providing more details. This will allow our product specialists and developers to investigate your instance individually. BigPicture Team will gladly help you to resolve the problem.

I am glad to hear that everything works! We do our best to provide quick and efficient solutions, so these words do mean a lot!

@frank Frank, my answer referred to a server version. However, please be informed that our Dev Team has investigated your cloud instance, and it should now be working properly. Could you please confirm?

Hi @frank Unfortunately, it's a bug. But it's already fixed and waiting for release, planned for this week.Before the official version is released, we can prepare a dedicated custom version of the plugin containing a fix for the above-mentioned bug. If you are interested in such a solution, please please reach to us out…

Hi @Naman Kashyap, Welcome to the Atlassian community! @Brant Schroeder has shared with you essential information on configuration and a handful of helpful information on Time Tracking. Did you try to refresh BigPicture? If the values are not reflected after a refresh, please get in touch with our Support Team via our…

You are welcome @Esteban Halabi. In case of other questions, simply tag me. Please remember that you can always share your remarks with us via Service Desk >> Suggest Improvement.

Hi @Cameron Manchester At the moment, there is no such a possibility. However, I will gladly pass your remarks to our Product Management Team. Could you be so kind as to provide me with more details? Meanwhile, I can suggest creating automation in Jira, e.g., if a user creates a task in project A, which has an empty team…

Hi @Michelle salas Export from BigGantt is possible with BigTemplate (supported formats: pdf, xlsx, mpp, csv). You can use one of the filtering options to export only selected data, find more info in our wiki. In case of further questions, simply tag me.

Hi @Esteban Halabi Indeed, overdue task coloring is based on the assumptions:Red — overdue > 7 daysYellow — overdue 3 -7 days However, currently, we are working on improving 'overdue tasks' features, coloring included. First, we are going to implement new functionality that will allow choosing different ways to count…

Hi @Terra Check also BigGantt. The app provides a timeline on which all your Projects will be presented task-like. Moreover, you can visualize high-level data on initiatives in the form of a Kanban board or hierarchical tree and track the progress of initiatives in a standardized way.

Hi @Suma Pralhad Kustagi BigPicture seems to be a good match! It’s a great tool that supports project management in every phase and helps plan, manage and track the projects. The Gantt module allows:* Progress tracking - not only on a single task level but also on a project or its phases level; the plugin allows you to…

Hi @lucale Thank you for sharing your thoughts. Currently, you can display all your projects on the timeline view and add a marker to underline important events. However, we are aware that adding notes can be very beneficial, and therefore such functionality is already on our list. You can follow the work progress here.…

Hi @Josette Contreras Taking into account your requirements, BigPicture seems to be a good match! The app strongly supports Resource Management by providing crucial information to plan workload efficiently at a project, portfolio, or PI/Sprint level. You can display capacity, remaining capacity, and workload both on…

Hi @Fred W Pinpointing the exact cause requires deeper dive into your instance setting. I recommend raising a ticket via our Service Desk so that our extremely helpful Technical Support Team will investigate your case individually and provide you with a solution. Please attach Jira logs to the ticket.

Hi @Fred W There are two possible ways. The first one was already mentioned by @Fabio Racobaldo _Catworkx_. The alternative way instructions you will find on our wiki page here. Moreover, it's worth to get familiar with Atlassian instructions on migrating from Server to Data Center. Please tag me if you have any questions. 

Hi @Sergei Gridnevskii I am glad to hear that you started your journey with BigPicture! Before you start working with the app, it is very important to understand how it works and how the synchronization impacts work items. Check our wiki page and the short video tutorial - Getting started with BigPicture. Note that you can…

Hi @Cameron Manchester At the moment, there is no possibility to create such an automatization. However, we're committed to increasing the ease of use, and in our backlog is already the functionality request that addresses your needs: Boxes of selected type synchronized with issues in the selected Jira project. Please note…

Hi @Stefan Brocanelli Please find my answers below: * Yes, you can manage employees' holiday and working schedules as well as easily add absences. You can also enable the option to calculate the tasks period based on the assignee's working days. * BigPicture synchronizes with Jira. Therefore once the Assignee field is…

Hi @Lucas PARTEZANA The basic question here is how a task's Start & End Dates are mapped? In the article BigPicture tutorial - Dates synchronization, you will find more information on this essential configuration. Let me know in case of further questions. 

I passed your question to our Product Management Team and we are working on a solution. Please raise a ticket via our Service Desk so our product specialists and developers can further investigate the issue.