Anna-BigPicture Atlassian Partner

Hi @Selvavignesh I am glad that you give a try to BigPicture! There is no possibility to reset 'Total' values because our plugin bases on the 'Time Spent' values from Jira. However, if you find the 'Totals' useful, perhaps you should consider a workaround and use the option of splitting an issue. In the split task, 'Time…

Hi @Przem Ba Those are very interesting questions. Both cases you described are not available at the moment. However, we are constantly developing our tool, and we are aware that these are expected functionalities. Please be advised that the works on the Dependencies Report are underway. We are going to introduce a new…

Hi @Alasdair McKie You are welcome. Regarding grouping - it's not possible to move or order issues when they are grouped. However, also this functionality is in our backlog. Please have a look at feature request ONE-4543. I suggest creating WBS based on Jira Sprint so you can freely arrange sprints' order. Please go to Box…

Hi @Alasdair McKie Do you want to move Sprints on the Gantt or the Board module? Could you please describe to me the issue more precisely? Thank you! Regarding collapsing tasks structure by specific levels, unfortunately, it's not possible at the moment. But we are working on this and the feature request is already on our…

Hi @usernaem uasnd Perhaps you should consider third-party apps to achieve expected results. BigPicture/BigGantt seems to be a good match! It’s a comprehensive tool that supports project management in every phase, helps to plan, manage and track the projects. In BigPicture, you can use Boxes to represent your Programs. The…

Hi @Chris Williams Scheduling a project based on a task period is a challenge, but some plugins as BigPicture/BigGantt can significantly facilitate this activity by auto-scheduling features to generate the project schedule for you. This way, you can save time and keep hundreds of tasks under control and within deadlines.…

Hi @Sajit Nair Please be advised that BigPicture was inspired by the SAFe® framework. This is why BigPicture bears its name, and this is why it features all the tools recommended by SAFe®, i.e., Roadmap, Backlog, Program board, and Risk matrix. If you would like to see in practice how to configure Jira and BigPicture best…

Hi @Jonathan Comer The observed behavior of the application is a consequence of the nature of BigPicture. The plugin requires a Trello card to have both – a start date and an end date – to visualize it on the Gantt chart. Usually, whilst pulling a card into the Gantt, BigPicture receives its Due date and maps it to…

@Daniel Sweet I've checked your Support ticket, and it was under investigation so far. It looks that the migration is completed successfully. You can expect a response to your ticket soon. Have a nice weekend!

Hi @Sérgio Cardoso This functionality is not available at the moment. However, I've discussed your request with our Product Management Team. The team has analyzed your remarks and decided to create an additional feature story to cover the functionality you mentioned. Please follow the feature request link: ONE-37563 to be…

Hi @Jerrin Jose Having to combine and manage multiple dimensions of a product is not an easy task. It gets even harder when there is a number of products and related projects that have to be taken into account. In such a case, a good solution is a Box concept that you can find in the BigPicture application. You can use a…

Hi @Daniel Sweet I am sorry that you experience the inconvenience. We would like to investigate your case individually. Therefore, please, raise a ticket via our Service Desk, providing us with more details (e.g., your base URL). This will allow our product specialists and developers to investigate your instance and…

Hi @Alasdair McKie You are welcome! Yes, you are right. However, we are doing our best to adjust the plugin to our clients' needs. Therefore 'Multiple baselines' functionality is already on our list. Please follow the link of the feature request: ONE-23419 to be up to date with the functionality progress. Please note that…

Hi @G subramanyam Thank you for choosing our app - BigPicture, during the Olympic Games. It is a great distinction for us. Together with the entire team, we strive to deliver the highest quality in terms of both functionality and customer service. We're delighted that you find our product efficacious in supporting project…

Hola @marascon Te recomiendo BigGantt and/or BigTemplate. El primer plugin ayuda a planificar y seguir los proyectos y el segundo te da muchas opciones para exportar tanto el plan de ruta como los epicos.

Hi @Jack Howard On the Marketplace, you will find apps that let you create desirable structure. One of them is BigPicture/BigGantt, which allows you to you automatically generate a no-limited number of WBS levels. Task Structure can be created based on both build-in task attributes (e.g., Epic link, Component, Version,…

Let me complete my previous post. Current Column View settings influence only export to pdf and CSV (although when exporting to CSV, default columns such as Id, Start date, End date, Parent_key, Parent_row, and link are exported as a minimum). In the case of export to MS Excel Export, there is no possibility to edit…

I am sorry to hear that. In this case, we would like to investigate your case individually. Let's continue the investigation in the support ticket that you have already raised. Could you please reproduce the issue while having Fine-grained logs enabled in Technical Info for BigGantt and BigTemplate, downloading and…

@Myro This situation can be caused by cache. Please Clear Cache (App Configuration >> Advanced) and re-try the operation. See my image as a reference. You can also try exporting in the Incognito mode. Would you please let me know if the suggested actions resolved your issue?

Hi @Myro The module export is based on the current view settings. Please adjust a Column View before exporting (in this case, remove unwanted columns) to export only the data you are interested in. Have a good day and best regards, Anna

Hi @Andrei Maroz The basic question is, in how many Programs is a given issue? End Date is a task attribute, and its value in every Program Box must be equal. Therefore if a task is in the scope of another program, please check if it has any dependency links or period modes that influence auto-scheduling. Once you click on…

You are welcome @Alasdair McKie In case of other questions connected with BigPicture, just tag me in your thread! 

Hi @Prabhu Prabhakar Ok, so the first option is for you because it allows excluding tasks from BigPicture Program but not from Jira. JQL query that was on my pic was illustrative. Rejected issues have the status "Rejected," right? If not, please adjust the query. Alternatively, if you have more tasks you want to exclude…

Hi @Alasdair McKie Exactly as @Alexander Bondarev has mentioned, you should map Soft Links to the link type you used. Please see my image as a reference.

Hi @Prabhu Prabhakar I assume that you want to exclude rejected tasks from the BigPicture Program scope only. If yes, you can do it by using the narrow down option, using task attributes (e.g., status) in a JQL query (Box Configuration >> Tasks >> Scope Definition). Please see my image as a reference. However, if you want…

Hi @Lina Massarwa I think that BigPicture/BigGantt can significantly support your flow. First of all, it’s bi-directionally synchronized with Jira, so you can be sure that all changes are reflected in real-time. Regarding the container for epics and related issues, a Box in our plugin is intended to be just such a…

Hello @Anh Ngoc Would you please attach a screenshot mentioned in your message? Thank you. 

Hi @Alasdair McKie Export to an image requires installing additional elements like node.js and Puppeteer. Please have a look at our article: Image export troubleshooting, which provides instructions on how to resolve the problem. In case of further questions, just tag me in this thread.

@Antoine van de Cruyssen Please be informed that the hotfix for Cloud, which we plan to release this Thursday, is in the last phase of QA tests. We want to be sure that we deliver the best quality solution. I hope you understand our approach. Again - thank you for your patience! Meanwhile, if you have any questions -…

Hi @Saurabh Chaudhary You are welcome! I am really glad to hear that you don't experience performance issues more. When it comes to audit logs, currently extracting is possible only from an error token pop-up. However, we are working on the new functionality that will allow downloading audit logs from the app's Technical…