Kate Pawlak _Appsvio_ Community Champion

Hi @Lewis West , Are you asking about generating reports with some data or just fetch list of organizations? To get all organizations, you can use REST API provided by Atlassian: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-get.

Hi @Iris Ayelin , By default, you can't modify this screen. But you can achieve it with app developed by my team: Feature Bundle for Jira Service Management. With this app you can select which fields will be displayed on the transition screen on the customer portal. Also thanks to JQL, you can define which fields in which…

Hi @Rebecca Sperry The easiest way is adding a prefix, as Ivan mentioned. If you need more powerful solution, you can try app developed by my team called Customer and Organization Management. In this app, you can define fields for customers and organizations. In your case, there will be field used for putting code for…

Hi @Sibyl Weng , Using native option, there is no such feature for free plan. You can use app developed by my team called Customer and Organization Management. In this app, you can define fields for customers and organizations. In your case, there will be fields for Support contract dates, Support level, etc. This…

Hi @Tanguy Crusson , Could you provide some use case when this feature should be useful? Is it any possibility to change the current behaviour of merging, for example changing statuses for I1 and I2 rather than archiving them?

Hi, On the statuspage I see there is an active incident for Confluence and Bitbucket. Probably, they will update info for JSM and JWM which also don't work properly soon. We have to wait :( 

Hi @Venkat Jira Admin , You can allow your customers editing their request using app developed by my team: Feature Bundle for Jira Service Management. One of features in this app is possibility to define which and when fields can be edited by customers on the portal. When you configure the form, it's available on the…

In case of JSD cloud this is a correct link: https://jira.atlassian.com/browse/JSDCLOUD-2488 It's promising that it's on the Reviewing status now 🤞

Yes, unfortunately it's on the top. You can also think about some apps for portal customization but I'm not sure this is worth to pay for such small thing :)

Hi @Patricia Nora , There is no possibility to update footer, so what you can do is adding this information (or link to the external page with policy note) on the announcement banner. Kate

Hi @andrew_pass I had a chance to talk about this feature with product team at Team '23. They told me there is no rough timeline which can be shared. They suggested to follow changes on the official website with cloud roadmap: https://www.atlassian.com/roadmap/cloud?status=future;comingSoon&.

As a member of Appsvio, I'm so happy to see our Issue Templates Agent on the list 💪 This continuous growing shows that our solutions are really needed for Atlassian customers. Congratulations to all creators which apps are listed here!

@Kalin U now, we offer REST API but we have some integrations with externals directories on our roadmap. Please book a meeting - it'll be a chance to talk about your needs :) calendly.com/appsvio

@Gabriel Raubenheimer is this feature available now or should we wait for rollout? I'm asking because I don't see this feature for any of our Premium instances. It's a crucial change, especially for our team who develops the Customer and Organization Management app 🤔 Another question: do you know a date for the next AMA?

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Hi @Berat Altunhan , "Show transition on the customer portal" allows you only present the possibility to change status from one to another by the customer, for example, Escalation. The customer can add a comment, but there are no other fields. If you want to implement transition screens with fields to fill or edit values,…

Hi @ahmed harchaoui , There is no such feature in Jira. To create templates, you have to use the app. I recommend an app my team developed: Issue Templates Agent for Jira. In this app, you can define templates which can be applied on the native Create issue screen. So it can make issue creation faster. Hope it will be…

Hi @Tom Marriott , You can display data from HubSpot on Jira issue view using integration developed by my team: HubSpot CRM Integration for Jira. With this app, you achieve exactly what you described: present customer information from HubSpot. We also provide a custom field where you can select Company/Deal/Customer, so…

Hi @Fahad Akhtar , * You have to start with creating projects B and C. * Afterward, go to the Advanced issue search, find issues from project A, click three dots and select Bulk changes. Remember that you have to have global permission to make changes in bulk. * In the Bulk operation, you have to choose Move issues. Select…

Hi @Mariana Silveira Sales , You can put this link to the Instructions area which you can configure for your request form. It can be especially useful, if you have different documents for different request types. Remember to add the Attachment field to the request form, so your customer will be able to upload this file.…

Hi @Bogdan Dumitru Stan , Currently, Forms only works in service projects (from Jira Service Management product). I see on the screen that you created a software project, so this feature is not available yet. ~Kate

Hi @Morten Dieckmann-Keden , Are you asking about the Activity section on the request details view on the portal? This section cannot be modified. It's not possible to make any changes or hide some elements.

Hi @Anna Grace , As I see on the screen, the app provides this custom field. It can cause a problem. What app do you use? You should contact the vendor.

Hi @Morten Dieckmann-Keden , Using native functionalities, storing additional information about users is impossible. As you're asking about JSM, I understand that "users" means "customers", isn't it? To achieve it, you can use a paid app developed by my team called Customers & Organizations Management for Jira Service…

Hi @Bhupender Singh , Using native functionalities, you can copy values from one issue to another. If you need the merge issues action, you need the app. For example, developed by my team: Issue Merger PRO for Jira. With this app, you can easily merge issues using the action available on the issue view. There is also an…

Hi @Petr Sezemský , Based on my knowledge of the service desk (also from the development side), this is impossible to achieve. Created tickets, even if available to a larger group of people, for example, by sharing them with the organization, are not publicly available. Public = without login. Being on the portal, we must…

@Mustafa Akcadogan, I've updated my reply, check the steps on how to configure it.

Hi @Mustafa Akcadogan , First of all, keep in mind that this feature is available only for Premium and Enterprise instances. Link to the configuration https://[your-jira-instance].atlassian.net/servicedesk/customer/settings/portal-reorder It's available when you open the help center or customer portal, select Customize,…

I use an example from our Appsvio instance. We have two JSM projects: * Support (SP) for customers who ask about our apps * Appsvio Service Desk (ASD) for our employees Under project settings in the ASD project, we selected Customers added to this service project only by agents and admins in the Customer permissions…

Hi @Hamza ait aissa Unfortunately, it's not possible to hide the link to the Help Center. Customization possibilities are very limited. The same with a search box. What you can do, you can limit access to your customer portal, so customers can't search for others' portals. ~Kate