Kate Pawlak _Appsvio_ Community Champion

Hi @Paul Heath Armengol , If you want to export all customers, @Ammar Ahmed Butt explained the steps perfectly. Unfortunately, you can't decide which customers you want to export, for example, filter by projects. I can propose our app called Customers & Organizations Management for Jira Service Management which precisely…

It's a perfect gadget for Bash! 💃🏻 So not only music from 00's will be unforgettable 🥰

Another reason to visit sponsor booths is a raffle! In Appsvio raffle, you can win POLAROID 📸 🥰 👉 All info under this link 

What will be great for the party? POLAROID 📸 You have a chance to win it in the Appsvio raffle! 😊 👉All info under this link 

Hi @Joni Johnson , You have to fill in a Resolution field. This Open/Closed filter is based on this field. If it's Unresolved, the request is in the Open category. Kate

Our customer portal is still evolving. Now we have got very simple request forms, so Forms are not needed, but we have plans to implement them in our internal service desk :) 

Hi @Patrick Gehlich , If you're not familiar with API and looking for a tool that supports you in managing customers and organizations, I can recommend our app. This is free for up to 10 users. With Customer and Organization Management, you can create fields to collect attributes about customers and organizations. It's…

Hi @jitka.klubalova , You can create automation to create such tasks automatically but remember about limits of rules execution: Customers on Free and Standard plans have access to a limited monthly trial allotment of global and multi project rule executions (100 and 500 per month, respectively). (source) You have to set…

Hi @Melina RAMPERSANDS , It's impossible to make any UI modifications on this view.

As a big fan of games, I can't wait to do the biggest meeting of Heads up players in the world 🙌

All details with playlist you can find in this article 💃🏻

Hi @Muhammad Adeel Rehman , You can create a dynamic form using native functionalities called Forms. Here is the link to Atlassian documentation: click. Kate

Hi, Should it be visible on the customer portal? If yes, I know one solution from the Marketplace: Support Time Contract Management for JSM. Regards, Kate

I'm so incredibly happy that our Issue Templates Agent for Jira has been awarded in the Business category 💪 And for everyone who hasn't read our story about how we created this app - read THIS article (which was also awarded at Codegeist '22 😊). Thank you for all your votes 🙇‍♀️

This month I have to extend my certifications, so this is definitely Jobs and Career Month for me 🙈

@Svenja Lorenzen feel invited to visit our booth not only for a piece of knowledge but also fun! Look at this game listed in our another article 👉 https://bit.ly/bash-appsvio-playlist And if you want to talk, we can meet online before Team '23. Book a slot in our calendar 😊 calendly.com/appsvio

Thank you @Saralie S. for mention in this article 😊 @Dave Mathijs 20+ years of experience?! WOW! It's so impressive. We have to definitely talk about ITSM!

Hope it helps your team! In case of any questions, in the configuration LiveChat is embedded. You can always talk with us :) 

I feel that I have a Pi(e) day everyday 😂

Great idea for the 100th episode! I'm so happy that we did it together 💪 Now it's time to celebrate with cup of coffee ☕️

Hi @Eglė, Go to the request form configuration and check the issue type mapped to your e-mail channel. It looks that now is Bug, not Support.

Hi there, As the Atlassian Forge platform allows more and more possibilities for developers, we created our solution called Issue Templates Agent for Jira. It allows you to create templates and use them on the native Create issue screen. We support more and more system and custom fields. Also, our roadmap is full of ideas,…

@Erich M , you can achieve this goal by using our app Issue Templates Agent for Jira (free up to 10 users). With this app, the Jira administrator can create templates which can be used by users in Jira. When they open a Create issue dialog, fields will be automatically prefilled by values from template (if the template is…

Hi @Zeeshan Ahmed Khan , As Valerie presented, adding descriptions to portal groups is impossible. You can try Refined for Jira app for service desk customization. But, honestly speaking, you take a sledgehammer to crack a nut 😉 Another idea is adding an announcement banner with a description of every group. Best regards,…

Hi @Somnath Raveenthiran , Unfortunately, there is no possibility of adding any actions to this view. If you want to make some changes in bulk, you have to go to the Issue navigator, find issues, and use standard Bulk operation. Best regards, Kate

@Cason White I see a mistake in our FAQ 😱 I'm immediately assigning a task to correct it by our technical writer. You can import it using a CSV file - here s the documentation: https://docs.appsvio.com/customer-details/import-export/import-from-csv Btw, I saw your message on LiveChat. We would like to help you :) You need…

Hi @Preem Prakassh Dayaal , You can use our app, Issue Templates Agent for Jira, to achieve your goal. You can define as many templates as you need for projects and issue types. Then, when your user opens a Create issue dialog, all fields will be automatically filled (if you set a template as default for this issue type),…

Hi @Don Roberts , Do you want to move and use the request type configuration in another project? Unfortunately, it's not possible. Also, based on my knowledge, no app can help you with this operation. You have to recreate the whole configuration from scratch. Here is the ticket which you can watch: JSDCLOUD-1317 Ability to…

I'm shy 😊 But I just submitted the form 💪 Can't wait for Team '23!

Honestly, we don't plan to change it to paid addon in the nearest future. We need to develop a lot of features in this app to make it more valuable and scalable and some of them are not available to do it now due to Forge limitations. So it will be changed sometime but we don't have any specific date. We also think to have…