Kate Pawlak _Appsvio_ Community Champion

Hi @Murat Sahan , By default, you can't create any templates for the description field. You have to use an app to achieve it. For example, the app developed by my team Issue Templates Agent for Jira. With this app you can create templates for issues which will be applied immediately on the Create issue screen. You can…

Hi @Jon You can achieve it using native feature called Customer Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-customers-and-organizations/ If you need more advanced features like possibility to provide this data by customers on the portal, create one view across all…

Hi, I recommend you contact this vendor via its support: https://support.testrail.com/hc/en-us/requests/new.

Hi @Taryn Lachter You can achieve it using native feature called Forms. Here you can find detailed documentation about it: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/ . 

Hi @Emilia KASPRZYK About which view are you asking? Request form, request details view or My requests? Request form: Under project settings, you have to go to the Request types, select Request form and edit it. Using drag and drop, you can easily add custom field to the form. It will be editable by customers. Atlassian…

As Trudy mentioned, there is no native option to create templates for issues. If you're open to use an app, I can recommend our Issue Templates Agent for Jira. It works on the native Create issue screen. You can create a simple template or the whole structure, so Epic with set of Tasks / Stories as well as Subtasks. But…

No, there are no limitations. If you have a correct token, everything should work. In the configuration of request form, this field will be still marked as "hidden" but don't worry - it will be available to your customers. Could you please create a ticket on our customer portal:…

@Vijay Dadi, Forms don't provide multi-level cascading fields. Creating multilevel field is only possible with app. 

Hi @Ritika Lokesh Abhichandani I'm from Appsvio - vendor who develops Multilevel Select for Jira. You have to go to the global configuration > Apps > Multilevel Select and make an authentication using token. In case of any problems, please create a request on our customer…

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Hi @hpatani, If you want to have prefilled fields on the native Create issue screen, you have to use the app which allows you to do it. For example, our app called Issue Templates Agent for Jira. You can define template not only for Summary and Description but also other fields.

Done ✅ In case of cleaning my calendar, I'm always open to new ideas.

Hi @DPK From my experience, I recommend you create a new ticket instead opening the existing one. If it's a public question, you can post it on the community for developers: https://community.developer.atlassian.com/ Kate

Hi @stefan linsmayer Honestly speaking, I don't know if such functionality existed in Jira server. It's available to define which request types are available to whom and under such conditions using our app Feature Bundle for Jira Service Management. If you have any screen from Jira Server with configuration you described,…

Hi @Christian Sprenger, If you're looking for some workaround, you can try our Feature Bundle for Jira Service Management. With this app, you can define a custom field to collect this feedback and the Status field to make a transition by the customer. Of course, this app provides more features. My another idea for…

Hi @Elva Aguilar , Here is a link to the app' documentation: https://deviniti.com/support/addon/cloud/theme-extension/latest/about/. You can find there information about all features as well as vendor contact details.

Unfortunately, there is no such feature 😔 You can create a feature request here: https://jira.atlassian.com/issues/?filter=98705

UPDATE: Thanks to @Luis Machado, the automation rule works. You have to change "set" to "key" and remove curly brackets. So this is the correct syntax: { "fields": { "parent": { "key": "HRA-36" } } }

@Leander Rijnders this option is not available in cloud.

Hi @Jackson Primmer The best option is using SLA. Thanks to this you can easily check if your agents met these conditions or regularly breached SLAs. Also this information you can use in reports. Talking about current limitations, does your company have 30 SLA configurations? Maybe it's better to think about consolidating…

Hi @Andrew Jordan I encourage you to open a support ticket in Atlassian: https://support.atlassian.com/contact/#/. It's so strange if it's only on one idea. Maybe this ticket is broken due to some reasons which we don't able to investigate from the front - it should be checked by Atlassian team.

Hi @Nicholas Keene It looks that you're on the board view. Hover over the issue, click three dots, and select Copy issue link.

Hi @Vera Valshonok There are many apps on the Atlassian Marketplace for issue synchronization. Could you please clarify what app do you use? By the way, I'm moving your question to the App Central category as it's app-related.

You can start the trial and you will receive the email that you trial has ended with direct link to add payment details. The title of this email is "Let's make it official!". If you want to know exact dates, I think it would be the best to contact Atlassian team via https://support.atlassian.com/ and request their…

Hi, Yes, you can switch to Standard plan for 14-day free trial.

Hi @Aravind Lekshminarayanan Welcome to the community! By default, Jira doesn't offer templates for epics. If you have some set of issues or structures which you often create, it's recommended to use templates which can be accomplished in two ways. The first one is using automation. So you can define the set of issues…

OMG, I love these videos 🩷 We're so creative!

Hi @Lan Anh 1. No, there is no option to make changes on this page. You can't define what will be the default. 2. Open / Closed depends on the Resolution value. Open requests are requests which Resolution is Unresolved. Closed Requests has some value in the Resolution field.

I'm posting a lot :) Some of them only from March: - https://www.linkedin.com/posts/katarzynazofiapawlak_atlassiancreator-webinar-onboarding-activity-7176569500211814400-EfBP?utm_source=share&utm_medium=member_desktop…

Hi @Yura Hayrapetyan , It's not possible to present subtasks on the request details view for customer. You can add subtasks to the issue but they will be visible only from issue view (so for users who have got an access from Jira side). As natively it's not possible, you can achieve it using app, for example developed by…