Kate Pawlak _Appsvio_ Community Champion

By default, there is no possibility to do it for Description field. You can achieve it using 3rd party addons, for example, our Issue Templates Agent for Jira. With this app, you can define templates not only for description but other fields. Also you can define different templates depending on project and issue types. 

I see similar weird behaviors: - When I change the rank in the backlog using drag and drop, the issue is coming back to the same place. When I do it the same once again, everything works. - When I add a comment on the transition screen, I have to refresh the page to see a comment and new status.

I'm a huge fan of the Golden Gate Bridge in San Francisco—it’s such an iconic landmark! But when it comes to my own city, Wrocław (Poland), I have to say we’re spoiled for choice. Known as the "City of a Hundred Bridges" (and sometimes even called the "Venice of the North"), Wrocław is full of stunning crossings that add…

@paloma.garciadelgado it should be released soon: Loretta Brunette: this should be rolled out to all customers early next week, however is part of released tracks for customers enrolled in this link to this comment 

Hi @Lindsey Stuck Welcome in the community! Do you want to have a template, for example, for Description field? Or are you asking about some form - "object" separated from fields?

Unfortunately, it's not possible to do it when you're on Free version because you can't modify permissions 😔 So I'm stuck with this field...

@Francesca Naudi , please create a ticket on our customer portal: https://get.support.appsvio.com/servicedesk/customer/portal/9. We'll investigate this problem. Kate from Appsvio

Hi @Carolyn Timms , Can you share a screenshot? What is "issue type templates"? Do you use some app?

I would love to develop my skills in new areas, so I will choose Confluence Essentials from "Atlassian Certified Agile DevOps Specialist" 👩‍🎓 

Hi @恩田翔 , Are these requests created in service projects? Your agent can raise tickets Behalf on your customer or share requests and add the customer as a request participant. In both cases, the customer will have access to requests on the customer portal. Add more details if it's not sth what you're looking for.

Unfortunately, it looks that Atlassian doesn't support this language. There is no option to provide translations into Jira. You can create the support ticket for Atlassian team: https://support.atlassian.com/contact/ Do you have the same problem with other pages? It would be great to list all of them when you create a…

Hi Theresa, You can't do it using native functionalities. Atlassian doesn't offers templates for issues. Also it's not possible to change how the Create button work. To create templates for issues which can be applied directly on the Create issue screen, you have to use an app. For example, our app called Issue Templates…

As Nikola said, there is no native solution for merging tickets. You can only link them. There is open ticket on the Atlassian Jira. I can recommend you our Issue Merger for Jira app which offers more features than other one, not only simple merging tickets. Also, we're developing this app actively, so new features will be…

There is no native solution for templates. As Marc said, you need an app for it. I can recommend you our app Issue Templates Agent which works exactly how you expect: you click Create button and on the Create issue dialog a predefined template is applied (automatically or you can select it from Template field).

Did you say Harry Potter?! 🩷 You have my attention. I would like to grab 25th Nov 😀

Hi Stefan, You can create the template for whole structure using our app Issue Templates Agent for Jira. We have got a possibility to create single template as well. What it's a pretty cool, that our app works on the native Create issue screen, so you don't have to change your behaviour how you create tickets in Jira.

Please contact us via customer portal: https://get.support.appsvio.com/ We can discuss it :) 

Hi @Jenna Lee Please create a support ticket on our customer portal: https://get.support.appsvio.com/. We'll investigate what happened. Kate

Is there any additional configuration for this feature? I added the Sentiment field to the issue view and the field is empty. I can only manually select the customer sentiment. I checked it for old and new tickets. Should I configure anything else?

You have to remove it but only from the Edit screen. So it will be still visible on the issue view but it won't be editable.

Hi @Jeremy_Rampe , You have to remove the Summary field from the Edit issue screen in your screen scheme configuration. This documentation can be helpful: https://support.atlassian.com/jira-cloud-administration/docs/manage-screen-schemes/

Hi @angela.furst There is no native feature which allows you to create templates for issues. As you mentioned, you can only clone existing issues. You can achieve it using 3rd party apps, for example, our Issue Templates Agent for Jira. First of all you have to define the template for task with these 15 subtasks. After…

I checked this smart value on my instance and everything works fine. If you see value "none", it looks that there is no status set on the design. When you changed it in Figma as "Ready for development", you will see "Ready for dev" on the issue and the automation should work fine.

Hi @Giancarlo Degani , Did you check this documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-design/? I also found some documentation on the Figma site: https://help.figma.com/hc/en-us/articles/360039827834-Jira-and-Figma. I'll try to configure it on my instance.

The administrator has to add these fields in the Manage column. This button is available on the request page if you're an administrator.

@Leonardo Ramalho Souza I guess that the best will be contact vendor: https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports-dashboards-graphs-tables?hosting=cloud&tab=support Maybe this custom field is not supported by this app. If you use this field in the team-managed project, it can be this…

Hi @Hartwig B In which level do you want to apply this condition? On Epic or Task?

Hi @LJ Durante It's not possible using native functionalities in Jira. The only way is using app for that. I can recommend a solution developed by my team: Issue Templates Agent for Jira. This app works on the native Create issue screen. You need to only create templates for issues by defining values in fields. We support…

Great news! Hope to pass it next month 👩‍🎓