Kate Pawlak _Appsvio_ Community Champion

Hi @Ikumi Kunikane You can do it using our free app called Issue Templates Agent for Jira. With this app, you can create a template for every issue type in your company-managed software project. When you want to use this template, simply click Create issue (as always) and template will be applied immediately (if you set it…

@Inder Singh how can I join Beta? I can't find such info in the documentation.

Great idea @Jimmy Seddon! I added it as a second pro tip 😊

Hi @Zekai Huang , Do you want to present it on the customer portal? In which stage: during creation (after choosing the Priority field) or when the ticket is created on the request details view? Kate

Hi @Cason White , Using native Jira Service Management options, setting a phone (or any other property) to a customer is impossible. If you're on Premium or Enterprise, you can use Assets. But it's not available for Standard plans (and I see that you tagged that you use a Standard plan). If you're open to using any apps, I…

If you don't want to miss anything in Vegas, here is your guide created by me: https://trello.com/b/ukss0tLl/atlassian-team-23 See you in Vegas!

@Josiane Oliveira , could you please attach screenshots? They're not rendered :( Second thing: Do I understand correctly: this article is about licensed users, not customers?

Hi @Georgia Panagiotopoulos , It sounds like our free app is a perfect solution for you: Issue Templates Agent for Jira. With this app, you can create templates for issues. You can create a template only with the Description field and put a table in it as needed. I hope it helps you. Best regards, Kate Chief Product…

Hi @Chantale Simard , What conditions do you want to set for this pop-up? Will it only be with text or do you need any actions on this dialog? Best regards, Kate

Hi @Pourna Radha-Burhoo , As I understand from your post, you want to attach some ID to the customer which he provides in the request form. Is it correct? Out of the box, collecting any data about customers is impossible. If you're open to any add-ons, I can recommend an app developed by my team called Customer and…

Hi @Florian , You can add additional transition on the workflow and present it on the portal. For example, "Reopen issue". It's a native feature available for JSM. Best regards, Kate

Hi @Susann Petzold , * Do you use any apps or Forms? * Does it appear on all issues or only, for example, linked to the same issue type? * When you open a browser console, do you see any errors? Regards, Kate Chief Product Officer @Appsvio | Atlassian Community Leader

Hi @rsisauri , Could you please check if the request type field is filled on the issue view? I'm asking because you present two different tickets. On the first screenshot, I see ITSM-46857. On the second screen (which is from the My Requests Extension app), you present ITSM-29317. Moreover, do you use any app to change the…

Hi @Ricardo Gonzalez I recommend you to check apps on the Atlassian Marketplace: https://marketplace.atlassian.com/search?hosting=dataCenter&product=jira&query=excel Best regards, Kate Chief Product Officer @Appsvio | Atlassian Community Leader

My votes are the same 💪 Issue Templates Agent for Jira from Appsvio * easy to configure * available for native Create issue screen * solves one of the most popular requests on Atlassian's Jira Waiting List from Deiser * informs customers where they're with their request * easy to configure * smoothly embedded in the…

Hi @Mickael Maujean Do you use Forms for this request type? Or any apps? Please check the configuration. Maybe it causes some problems. Best regards, Kate Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

Hi @ykovalevskyi , I see that you use Refined for Jira. Please raise a ticket on their customer portal: https://help.refined.com/ I'm sure that they'll help you :) Best regards, Kate

Hi @Stephen Chisholm , This option is not available natively in Jira Service Management. You have to use the app. On the marketplace, you can find for example: Advanced Portal Reports for Jira Service Management Kate Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

I've already noticed that you mentioned our app - Feature Bundle for Jira Service Management. Thank you! Kate

Unfortunately, it's not configurable per user. You have to ask your admin :) Maybe more people in your team need it.

Hi @Francisco Martín , You have to check your issue view configuration. If the field is added to the Description area, it can't be pinned. It has to be in the Context section. Best regards, Kate Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

It's very easy to vote for the best apps 🔥 All of them are free, and it's awesome, especially for smaller teams. Issue Templates Agent for Jira from Appsvio ❤️ easy to configure ❤️ available for native Create issue screen ❤️ solves one of the most popular requests on Atlassian's Jira Waiting List from Deiser ❤️ informs…

 @Tom Rufo, @Meza Hsu, First thing to check: AVAILABLE IN JIRA SERVICE MANAGEMENT PREMIUM, ENTERPRISE, AND DATA CENTER PLANS source Do you have any of these plans? Assets are not working for Free and Standard plans.

I can also add one more option. Do you use Premium or Enterprise plan? It offers a new feature called Topics. Here is the link to the documentation: https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-topics-in-your-help-center/

Hi @Zeeshan Ahmed Khan , This app you mentioned works only for Jira issues on Create issue screen. You don't have to install any additional apps. As I understand, you want to create a dynamic form on the customer portal which means Jira Service Management. You have to go under project settings and select Forms. There you…

Hi @Stefaan Boel , These elements which you presented on the screen can't be modified. They are generated automatically based on the request forms' configuration. Do you use Premium or Enterprise plan? It offers a new feature called Topics. Here is the link to the…

Hi @Zeeshan Ahmed Khan , If you need such a solution for the customer portal, use Forms. With this native feature, you can build forms with conditions, so you can display a different set of fields depending on the selection in the previous field. Best regards, Kate Chief Product Officer & Co-founder @Appsvio | Atlassian…

Hi @Andrew C , You can try our app Content Template Macro for Confluence. With this app, you can create templates, limit them to spaces, and use them as page macros. In case of any questions, raise a request on our customer portal or ask here :) Best regards, Kate Chief Product Officer & Co-founder @Appsvio | Atlassian…

Hi @Jira Brayco , Priority is a system field that you have to edit in a little different way. You have to click the cog icon in the top right, select Issues, and open Priorities in the Issue attributes section: Here you can modify available options. Best regards, Kate Chief Product Officer & Co-founder @Appsvio | Atlassian…

Unfortunately, I'm not able to reproduce this bug. I'll publish this post on the Community leaders' Slack. Maybe someone can help.