Kate Pawlak _Appsvio_ Community Champion

@Even Dietrich do you use any plugin?

Hi @Алексей Супруненко Responding on your question, if you want to create templates for issues, try our free app Issue Templates Agent for Jira. With this app you can create as many templates as you need for various projects and issue types. Users can apply them using the Template field on the native Create issue screen.…

Hi @Eric Roetenberg , There is no such native solution available on cloud. You have to use the app. I can recommend to try our Issue Templates Agent for Jira which works exactly how you described: the user opens a Create issue dialog and fields defined in template are automatically filled (if you set a template as default…

Hi @Fadilah Iskander , Currently, we support only company-managed software projects, but support for business projects will be added in the version which we'll release at the beginning of October :) 

Hi @Salman Zaidi, Click three dots next to the Import issues button and click Show fields. You'll able to find Environment field which is probably hidden now.

Oh yeah, the ticket is on my email 💙 Can't wait for November!

Hi @Marcus Jones , There is no possible to do it in Jira. To have 3 levels, you have to use Epic > Story/Task > Sub-task.

I absolutely agree with @Mark Segall I passed this exam 2 weeks ago and I'm pretty sure that without practical experience would be so difficult to pass this exam. What's more, if you haven't passed any other Atlassian certifications, I don't recommend to start with this one. It's better to start from ACP-620 which is the…

I've already registered! It's time to start coding with my team 👩🏻‍💻 Of course, I'm not surprised that you choose AI as a lead topic and I can't wait to see all submitted projects.

Hi @Ivan Guerrero , You have to define in the queue configuration which field do you want to use to sort. 

Hi @Nokrashy , Custom fields are not available to display in this table. You have to use some apps from the Atlassian Marketplace which allows you to present a different, customizable table with requests.

To the marketplace list I would like to also add our app called Issue Templates Agent for Jira - summary, description, custom fields which offers possibility to create templates and works on the native Create issue screen.

Thank you @Ollie Guan for mentioning our app!

Hi @Julieta Perroni , Are you asking about changing status by customers? Check transitions in the workflow configuration -the "Show transition in the customer portal" option should be selected.

Hi @Krzysztof Matlak, Go to the request type configuration and check what the field is configured here. Probably, this is a Priority field. So go to the global configuration (the cog icon on the top navigation) > Issues > Priorities. If there is a custom field, modify options in the cog icon > Issues > Custom fields. ~Kate

Hi @Enrico Simoni Fiorini dos Santos , As I know, there no such native feature which allows you to achieve it. To display data about customers in Jira, you can use our integration with HubSpot called HubSpot CRM Integration for Jira. Thanks to this app, you can present info about customers at your fingertips on the issue…

Hi @eyal_silverstein , Please check in the Field configuration what type of renderer is set to Description or other text fields which are added to the template. It should be Wiki Style renderer. If it doesn't help, please create a ticket on our customer portal https://appsvio.atlassian.net/servicedesk/customer/portal/3.…

Hello @Kseniia Trushnikova Welcome to the Community Leaders family ❤️

The list is automatically updated but after some time. We have an automatic job every day. You can refresh the index from the UI to execute it manually. But this organizations' list is updated automatically on the app' view if you create organizations from our view. There is no problem if you create tickets on behalf of…

Hi @Christina Holmes If you want to use it on the Create issue screen, which is more user-friendly solution, I recommend you to try our app: Issue Templates Agent for Jira. With this app you can create templates for your standardised issues. When user wants to use the template, it's simply selected from the Template field…

Thank you @Jimmy Seddon for sharing round-up (as every month 💪)! I've tried to help in two questions - thank you for highlighting them 🙌

Hi @Donny Gison I'm not familiar with Mend, so I have to ask. How do you create issues in Jira automatically? If you use any tool or some scripting, there you have to find some configuration. I see in our integration with Snyk that I have option to Create issue from this page, so when I'm clicking on this button, the…

Amazing job! 🙌

Hi @Alfons Mientjes I found this ticket JSDCLOUD-5861 where I see that it's necessary to have login-free portal. This requirement about open portal is also described in the Atlassian documentation here. Please check this settings with your…

Hi @Olga Videc, Unfortunately, there is no technical possibility to do such feature / apps on cloud. You can only push the Atlassian team to expand current translations. Another option is using "/" and put names in two languages in every place you need but it's no efficient when you need translations for more languages.…

Hi @ghazal pansari , Welcome to the community! What type of hosting do you use? The similar request feature is available only for cloud. And soon it will be replaced by Atlassian Intelligence (also available only for cloud). ~Kate

Hi @Adrian Joshua P. Dela Cruz , Welcome to the community! What type of project do you use? Team-managed or company-managed? Configuration options for workflow in team-managed projects are so limited. If you're open to use any apps, you can try our app called Feature Bundle for Jira Service Management. A lot of features…

@Lewis West please create a support ticket: https://appsvio.atlassian.net/servicedesk/customer/portal/3 We'll check it!

Ok, I understand. So another option is using our app Customer and Organization Management. In this app, you have to go to the Organizations view, click three dots on the right top corner and select Export to csv. It should resolve your request :)

Hi @Yaoqi Huang , I'm from Appsvio team which develops Feature Bundle for Jira Service Management. Please create a ticket on our customer portal: https://appsvio.atlassian.net/servicedesk/customer/portal/3 and describe shortly your use case. I guess that this migration can be possible :) ~Kate