Kate Pawlak _Appsvio_ Community Champion

Hi @Anuj M Kachapati , The only integration which you can find on the Atlassian Marketplace is our app: HubSpot CRM Integration for Jira cloud. With this app, you can display on issue data about reporter collected in HubSpot without switching between both tools: Jira and HubSpot. In the global configuration in Jira, you…

Hi @Ariel Justiniano If you're looking for a solution which allows creating more than two standard levels of cascading select, try our app Multilevel Select for Jira. Our team created such an app on the Atlassian Codegeist 2021 (the winner of the Honorable Mentions award 🎉). We've also already published an article for…

Hi @Ziga Zvan I'm so happy to announce that our team created such an app on the Atlassian Codegeist 2021 (the winner of the Honorable Mentions award 🎉). You can find it on the Atlassian Marketplace as a Multilevel Select for Jira app. With this app, you can create more than two standard levels of cascading select. We've…

Thank you @Michael Blake for mentioned our app! Yes, it's finally available on the Atlassian Marketplace :)

Hi 👋 Appsvio team has already posted an article about Multilevel Select for Jira. Happy to be part of #apptoberfest event 😊

Hi @Rob , You can vote on the issue mentioned by Ivan, but as you can see on this issue and others in the jira.atlassian.com it can be a long time to wait. So in this situation, I see three ways: - Customers can put a comment that want to change a Priority and the service agent can do it on the issue. - You can add a…

Hi @Eshelevoy , You can add holidays for every project separately under Project settings. If you want to add it using bulk, I recommend you to try our app Feature Bundle for Jira Service Management. It contains a feature called Add bulk holidays. This configuration is available in the global configuration. It saves a lot…

support@appsvio.com

@serwuplease create a ticket on our customer portal: https://appsvio.atlassian.net/servicedesk/customer/portal/3 We'll try to help you :)

Officially the latest version is not compatible with Jira 7.x. But you can go to the listing, download 3.5.0 https://marketplace.atlassian.com/apps/1218221/feature-bundle-for-jira-service-management/version-history and upload the package in UPM in your Jira. I can't guarantee that it works but you can check it.

It looks like you don't have the latest version in which we added this feature. Please update the app to 3.5.0.

About documentation: Thank you for checking. I'm immediately passing this to our technical writers! We will add the procedure. About feature: You have to go under service project settings and select Edit Request. The configuration is exactly the same as in the cloud version: documentation In case of any doubts, please book…

Hey @serwu , By default, it's not possible. You can add a possibility to edit requests using our app Feature Bundle for Jira Service Management. It's available for server, data center, and cloud.

Hi @Sofia Grunspan , If you need a feature to edit requests by customers, please check our app Feature Bundle for Jira Service Management. It's available for every hosting. Using this app you can also display request steps on the ticket or additional information, such as dates or assignee. We also provide customized…

Hello @Jorge Vea Using standard JSM functionalities, only agent can make changes on the ticket on the issue view in Jira. If you want to allow customers (or people who are not agents in Jira) to edit requests, you can use our app Feature Bundle for Jira Service Management. Let us know via our customer portal if you need…

👋 Hi Natively, you don't find any place in Jira which collects all organizations with their customers in one place. I recommend you to try our app which was released for server/data center yesterday: Customer Details for Jira Service Management. In the People section, you can find a dedicated tab for Organizations. In case…

👋 Hi! If you want to edit customer requests on the portal, try our app Feature Bundle for Jira Service Management. We support this feature in all versions: cloud, server and data center. The list of all supported fields you can find in our documentation. We're still working on this feature so if you have any ideas or…

Hello, You can use our app Feature Bundle for Jira Service Management. One of the features include the possibility to set a customized banner. In your case, you can select on which customer portals the banner will be presented. It's a simple multi-select list. You can read about it more in our documentation.

Hello, Natively JSM doesn't offer update request by customers. You can do it using our app Feature Bundle for Jira Service Management. You can easily define which fields can be edit on which request type. Additionally you can define when they can be edited thanks to JQL. In your case, for example, you can allow to make any…

Hi, @Adam Rypel _MoroSystems_thank you for mentioning our Feature Bundle app! @Gabriely Gavanskithis app allows presenting additional data on the request view, such as Assignee, as you need. If you need more supported fields, let us know via customer portal. With this app, your customers can also edit requests and check…

Hi @Sofia Grunspan , You can achieve it only using our app Feature Bundle for Jira Service Management. You can also read a short article about this feature which I've published recently on the community. This app allows to edit requests by customers on the portal, but also provides other useful features, such as displaying…

Hi, It's not possible with native JSM. You can try our app Feature Bundle for Jira Service Management which allows creating customized banners. Of course, it also includes a lot of other useful features, such as editing requests.

Hello @Katherine Stevens , You can't achieve it using native JSM functionalities. Maybe will you try our app Customer Details for Jira Service Management? It allows collecting data about customers. You can define fields which you need, for example, First Name, Last Name, Address. These fields can be updated by the customer…

Hi @Monique vdB I have the same issue with my article which was live for around 5 minutes. Now, it's in moderation. I don't know why. I'm asking about this article.

Hi @Angelica Hernandez , By default, you can't add any additional information to the organization. You can create an organization, add customers... and that's all. To collect additional information about organizations (and customers as well), I can recommend you to try our app Customer Details for Jira Service Management.…

Thank you for your comment @rlewis ! We're working on this app for Data Center. It will be available on the marketplace soon. I recommend you to create a ticket on our portal that you're interested in. You can find it under this link. We'll send you an update when the app is published.

Hi! Lack of reporting tools to analyse tickets at an Organisational level, build backlog reports Reports are available under every service project. Isn't enough for your case? No Extra fields for the Organisation to enable integration with NetSuite, Hubspot etc Look at the Atlassian Marketplace to find some app for…

Hi @Aaron Monilal, We've recently added this feature to our app: Feature Bundle for Jira Service Management. This app provides not only Edit Request functionality but also other useful features, such as Request Steps or the possibility to display additional information on the Request Details View.

Congratulations! I'm happy that I and my Appsvio team can be a part of such an engaged community.

Hi Krastan, In the native JSM you can't add any additional information about customers and organizations. I recommend you to try our app Customer Details for Jira Service Management. Currently, we support collecting information about customers. This week we're going to release a new version which support also…