Kate Pawlak _Appsvio_ Community Champion

When I'm clicking "here", I see: We couldn't find any templates No templates matched your search. Try again with different keywords.

Hi, There is no such functionality in the native Jira and Jira Service Management. You can add additional custom fields on the request form but it's not comfortable and the usability of this solution is horrible. Especially, if you have a lot of customers, and they create more than one ticket. To collect information about…

Hi, In the native Jira Service Management, there is no such possibility. I recommend you to try our new app Customer Details for Jira Service Management. It allows collecting additional information about customers and organizations. You can define a form that includes fields you need, such as Company name, Phone number,…

Hi @Jim Stewart , In the native Jira and Jira Service Management is not possible. You can do it using our app Issue Merger for Jira which allows you to merge tickets manually or automatically (we implemented our automation dedicated to merging issues). I hope that you find this app useful for your company and your team.…

Hi Nadia, Native Jira Service Management doesn't offer any possibility to import customers and collect additional information about them. You can try our app Customer Details for Jira Service Management. Using this app you can define what information do you need. They can be provided by customers in their profile or by…

Hi, In the native Jira Service Desk, you can't collect any more information than email, name, and surname. It's possible using our app Customer Details for Jira Service Management which is available for all JSM hostings. Best regards, Kate from Appsvio

Hi @Hannes , In the native Jira Service Desk, you can't collect any more information than email, name, and surname. It's possible using our app Customer Details for Jira Service Management which is available for all JSM hostings. Best regards, Kate from Appsvio

Hi @Matt Talaga , We've recently released a cloud version of Issue Merger for Jira. Cheers, Sophie

If you want to save your time and make pages consistent, I recommend you to try our app Content Template Macro foro Confluence. It allows you to create templates for repetitive information (such as boxes with warnings / notes, footer with contact details etc). Confluenece users can use them as a macro. If you need to…

Contact Refined support. I'm sure that they'll help you quickly: https://issues.refined.com/secure/Dashboard.jspa

To avoid this type of situation in the future, I recommend you to use templates (especially useful for repetitive information, such as warnings or notes). You can create them using app Content Template Macro for Confluence (it also supports HTML!). Thanks to this, you have to modify only template (under Global or Space…

It looks that new options: wrap right and wrap left are available!

Hi, When you put the image, you have two new options: wrap left and wrap right. It works really nice. Did you try it?

If you have some repetetive information (for example warnings or notes), I recommend you tu try our app Content Template Macro for Confluence. Managing and making any changes will be easier bacause you have all templates in one place. This app also supports HTML.

Hi @dougw , It looks like a bug... What you can do is using a small letter (so you have to type b) ). Another option is using space between letter B and bracket ), and after typing the bracket removing the space. I have checked Profile Photo > Settings > Editor. All the options to disable autocomplete are greyed out and…

Hi @Maikes , To export request types configuration and import in another service desk project, you can use our app Feature Bundle for Jira Service Desk. The configuration is saved as a .json file. Cheers,

Hi cheluvambike.bn@claysol.com , By default, merging issues is not available in Jira. You have to use the app. Please try our Issue Merger for Jira. It allows you merge not only Epics, but every issue type which you need. We also support linked issues. In case of any questions, don't hesitate to contact us via our Customer…

When I try to create a request with emoji, I see the error Your request could not be created. Please check the fields have been correctly filled in. Additionally, I find the Atlassian ticket about this problem: https://jira.atlassian.com/browse/JSDSERVER-3452 It looks like a bug. Unfortunately, I guess that you can only…

Hi Jason, 1. In which fields do you have emojis? Summary, Description or custom fields? 2. Do you have any additional apps installed on your instance?

Hi, They are still issues so you can link them using classic Link types which are available on your Jira instance.