Darryl Lee_2jimne Atlassian Team

Hi @Leigh Elliott, This is Darryl. I am here to help. 😀 Understand that you would like to accomplish the integration flow from UptimeRobot -> Opsgenie -> Statuspage, and the end goal is to automatically update the status of the Statuspage Component. First of all, there are a few items I would like to clarify: * Opsmanager…

Hi @Don Rogers, Thanks for further clarification. Unfortunately, the term/title "Postmortem" is not possible to be changed in the current design. Feature Request We see how significant this is to you and your business, so I have submitted a feature request with the information mentioned above. The feature request ticket…

Hi @Katrina Pambid, Unfortunately, in the current design, it's not possible to publish any further notifications for a resolved incident. Feature Request We see how significant this is to you and your business, so I have submitted a feature request with the information mentioned above. The feature request ticket…

Hi @Katrina Pambid, The STATUS-58 is still under evaluation as our team analyze and prioritize all feature request tickets at the same time. Regarding your extended question, do you mean the "Message" section of the Incident? Or the contents in the Postmortem? From what I just tested, after an Incident is closed, neither…

Hi @Per-Ola Gustafsson, This is Darryl. I am here to help. 😀 For security reasons, there is no such API endpoint to interact with for listing all API Keys associated with a Statuspage. Hope this makes sense. Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @Wolfgang Kandek, This is Darryl. I am here to help. 😀 Understand that you would like to leverage Opsgenie Incident API to list out the Opsgenie Incidents which don't have a Postmortem yet. The endpoint https://api.opsgenie.com/v1/incidents?query=postmortemStatus%3Ano-postmortem Reference We recommend tailoring the…

Hi @David Francoeur, To dive deeper into this issue, could you please help create a support request for the Statuspage Support Team so that we can triage this better? The link to raise a support request is -> https://support.atlassian.com/statuspage/ Thank you for your patience and cooperation. Kind regards, Darryl Lee…

Hi @Katrina Pambid, This is Darryl. I am here to help. 😀 Feature Request Including all the incident details in the Email notification for postmortem, it is not feasible in the current design and we do have an existing feature request for this. The Feature Request is STATUS-58, please note that it's logged on our internal…

@Wija MW this looks like the incoming data matches a different rule. Please reach out to Opsgenie Support for better assistance.

Hey Tom, Glad to know this is helpful on your end. Have a great day and enjoy Opsgenie. 😀 Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @Noah Miles & @Tom Jörg, Here I documented the steps in a PDF file as attached to this link. Please let us know if it's helpful in your operation. Thank you. Kind regards, Darryl Lee Support Engineer, Atlassian

Hi everyone, This is Darryl, Opsgenie Support. 👋 Thank you for reporting this issue we are able to reproduce it on our end. Bug Ticket With that, there is a Bug ticket has been created to record this issue. Please set yourself as a Watcher to receive the latest updates on OPSGENIE-1105. Hope it will be resolved soon and we…

Hi @Elias Peppas, This is Darryl. I am here to help.😀 Please note that Statuspage is for the communication for the health of service/component at all times, so it's presumably monitoring regardless of the time of the day/week, under this premise, there is no way to set up the holiday schedule. From the page subscriber's…

Hi @Kenny CH Tan, This is Darryl. I am here to help. 😀 Sorry that I am not quite sure about this inquiry. On Statuspage, there is no such field to assign an Incident to any specific user at any stage (for example, incident creation). It's the shared responsibility for the Team Members/Employees to maintain the status of…

Hi @Rick Cox, Thank you for your feedback. Unfortunately, the email subject and content(description) of the email notifications are not customizable in the current design. Feature Request We understand the importance of this feature, so I have just created a feature request on your behalf. The ticket ID is STATUS-462.…

Hey @Jake Parker, No problem at all and glad to know my comment is helpful. 😀 Have a great day and enjoy using Opsgenie! Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @Chris Irving, This is Darryl. I am here to help. 😀 Understand that you would like to have the "Unsubscribe" button appearing in every message box in your Microsoft Teams channel for the updates from Statuspage to be not operate-able by every user. Unfortunately, this is not feasible in the current design. Feature…

Hi @Jake Parker, This is Darryl. I am here to help. 😀 Understand that you would like to know if there's any workaround to avoid hitting the character limit of 50 (and also parenthesis usage the prohibited) when updating the Status of the Statuspage Component from Opsgenie incorporating the Statuspage integration.…

Hi @stanley.nguyen, Thank you very much for sharing this information with us. To dive deeper into this issue, would you please help create a support request via this link? Thank you. Kind regards, Darryl Lee Support Engineer, Atlassian

Yay! This is Awesome!!

Hi @Matt Lane, Unfortunately, we are not able to know if this is on the roadmap on the Microsoft side, please consider reaching out to Microsoft Support via this link. Meanwhile, I have also created a feature request for this requirement, STATUS-453, to gather more attention internally. Please note that the feature request…

Hi @Eric R Hartway, This is Darryl. I am here to help. 😀 There is no built-in feature to change the arrangement/order of the subscription options for the subscribers. However, you may try setting up the Custom Domain first, then add your own Javascript & CSS snippet to alter it. Hope this is helpful. Kind regards, Darryl…

Hi @ogoldich, This is Darryl. I am here to help. 😀 Understand that you would like to have the existing Grafana integration to have the capability to create alerts from Opsgenie to the Grafana instance. Unfortunately, this is not feasible in the current design. Feature Request We understand the importance this means to you,…

Hi @Ste404 , This is Darryl. I am here to help. 😀 Understand that you would like to update the affected components' statues while resolving an incident by closing the Opsgenie alert. This is achievable by defining an action rule for "If alert is closed in Opsgenie" and set the action for Statuspage to "resolve the incident…

Hi @Reham Adel, This is Darryl. I am here to help. 😀 Understand that you would like to leverage the String Processing Method to extract the wanted information within a list object of the JSON. Please note that we are not able to assist you with tailoring the expression for cases. In this case, unfortunately, the items…

Hi @luke.stevens1, This is Darryl. I am here to help. 😀 Understand that you would like to embed the whole authentication-required Private Statuspage to your website via iframe, but it seems like being stuck with the redirection loop. Please note that we can not guarantee this as it's not part of the feature offerings.…

Hi @Ste404, Given that this topic would need further assistance with screenshots, would you mind raising a support request via this link to us instead? Contact Opsgenie Support It would be much helpful for discussion. Thank you. Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @Ste404, This is Darryl. I am here to help. 😀 Opsgenie Services are owned by Opsgenie Teams, and Opsgenie Incidents can be created with or without the Services being marked as Affected Services. Please note that the "Affected Services", in the current design, is just a placeholder for the Opsgenie incident to represent…

Hi @David, This is Darryl. I am here to help. 😀 Understand that you are trying to configure your OEC service on your server to handle the action requests from Opsgenie to your Nagios instance. I assume that your OEC has been installed and running on your server so we can put the focus on the script it calls. You are…

Hi @André Machado De Araújo, As mentioned in the comment, please help us file a support request so that we can track and collect the details to report a bug if it's identified. Thank you for your cooperation. Kind regards, Darryl Lee Support Engineer, Atlassian