Darryl Lee_2jimne Atlassian Team

Hi y'all, there's an EAP for this request to add 2FA for external users. --> https://www.atlassian.com/wac/roadmap/cloud/external-user-security-eap?search=external%20user&p=b8d50209-93

Hi y'all, there's an EAP for this request to add 2FA for external users. --> https://www.atlassian.com/wac/roadmap/cloud/external-user-security-eap?search=external%20user&p=b8d50209-93

Hi @Jay Steiger, I apologize for missing attaching the hyperlink correctly in the most recent comment. Please use this link below to contact Opsgenie Support Team for this issue. https://support.atlassian.com/opsgenie/ Thank you. Best regards, Darryl Lee Support Engineer, Atlassian

Hi @Eric Abessoh, This is Darryl, Opsgenie Support. I am here to help. 😀 May I confirm that you unticked the "Enable raw message delivery" option when configuring the AWS SNS Subscription? Because the raw message will make the data payload sent in an unacceptable format to Opsgenie. For example: Please delete the existing…

Hi @Chris Walker, This is Darryl, Opsgenie Support. I am here to help. 😀 Please be noted that consolidating all Atlassian products into the same Atlassian Cloud Site (the placeholder for containing your product subscriptions) could still see some products, like Opsgenie(https://xxx.app.opsgenie.com/) and…

Hi @Jay Steiger, This is Darryl, Opsgenie Support. I am here to help. 😀 Understand one of your users is experiencing the log in issue as described on their iOS device. Since this issue might require further inspection, we recommend contacting our Opsgenie Support Team via this link with the following details for us to help…

Hi @Maria Fernanda Ordonez, This is Darryl, Statuspage Support. I am here to help. From your screenshot, it seems like your Statuspage stops accepting new subscribers. This could be caused by various reasons, such as the Subscriber amount that your Statuspage has is already used up. To better troubleshoot this issue, we…

Hi @Jan Meznik, This is Darryl, Statuspage Support. I am here to help. Unfortunately, the Email Automation for Components is restricted to including those keywords in the Email Subject as instructed in the official document. Alternative - Third-Party Components Documentation If your objective is to reflect the status of…

Hi @Emma Takacs, This is Darryl, Statuspage Support. I am here to help. Understand that this is an inquiry for the following two metrics of Statuspage service: *RPO – Recovery Point Objective – data loss in the event of a disaster **RTO – Recovery Time Objective – services restoration in the event of a disaster As…

Hi @Jonathan Rodriguez, It's wonderful to know that moving the snippets from the header to the footer works, so well done. Thank you for bringing this up regarding the Custom Domain. You're right; this function is only accessible through Public pages, and I should have made that clear in the response. Private pages allow…

Hi @Jonathan Rodriguez, This is Darryl, Statuspage Support. I am here to help. 😀 Understand that you would like to add some custom Javascript snippets to the Custom Header HTML section. First of all, before moving forward to customize the HTML/CSS/Javascript of your Statuspage, you must set up the Custom Domain for your…

Hi @pandammonium, This is Darryl, Statuspage Support. I am here to help. 😀 Understand that your Statuspage Embed gets stuck after this "Status embed installed correctly" message box. To effectively investigate this issue, we recommend contacting Statuspage Support directly via this link and provide us with the following…

Hi @AMP, Sure we will keep you all posted at this thread for any updates on that feature requests. Have a great day and hope you will enjoy using Statuspage. Best regards, Darryl Lee Support Engineer, Atlassian

Hi @Kunwar Vaibhav Singh, This is Darryl, Statuspage Support. I am here to help. Could you please help us confirm what do you mean by the "page histogram bar"? Do you mean the Component's Uptime History? For example: If this is what you are looking for, unfortunately, there is no API endpoint handling this type of request.…

On a side note, I've added your expectation for the Component Group into this feature request.

Hi @Lucas Amaral Lopes , This is Darryl, Statuspage Support. I am here to help. 😀 Understand that this inquiry is for having an attribute for "positioning" the components while submitting an API request to Statuspage endpoint for components creation/update. Unfortunately, this is not available in the current design. The…

Hi @Antony Swift, Appreciate your clarification and I understand your point. I have found an existing feature request to make the "hide component" available directly on the UI. The feature request ticket is STATUS-112. Please be aware of that all the feature requests for Statuspage are logged on our internal system, our…

@Antony Swift as @Mubeen Mohammed suggested in the most recent comment, it is do-able and that API endpoints are available for both Public and Private pages. Please kindly check to see if the suggested approach works by sending API requests to update your current components or create new ones. Thank you. Best regards,…

Hi @Ariel Villanea, Good question and I think there is a misunderstanding here. What you are trying to achieve is to post the uptime data from your 3rd party sources to your Statuspage for clear communication. That is absolutely do-able by Statuspage API and some of them are available through the direct integrations, which…

Hi @Lucas Amaral Lopes, We appreciate your interest in the feature request. As the most recent checking, this feature request is in the status "UNDER CONSIDERATION", which means that We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a…

Hi @Brian B_ , This is Darryl. I am here to help. 😀 Understand that you encounter some issues while trying to set up the integration between your Statuspage and the Jira Service Management Cloud (free version). As what @Brant Schroeder suggested, this integration is compatible with the free version of Jira Service…

Hi @Dustin Schultz, Great point. In the default settings, the LAMP is expecting the log level to be WARN. To further dive into this issue you described, please contact Opsgenie Support via this link and attach the lamp.conf also the executed result for our team to kick off the investigation. We appreciate your cooperation.…

Hi @Tribe Learning Digitization, This is Darryl. I am here to help. 😀 It's awesome to learn that you are interested in trying out Statuspage, and we apologize for a known issue that blocks you from creating a free trial. For more details about this issue, please find in CLOUD-11531. In the meanwhile, we apologize for this…

Hi @Yong Yang, This is Darryl. I am here to help. 😀 Understand that you would like to create the automation for generating Opsgenie alerts whenever an errors occurred in your Forge App's production environment. In general, Opsgenie supports the following source of alert creation, see if any of them is available from your…

@Leigh Elliott, no worries at all. Theoretically, the URL parsing should be working even with a hashtag. If it's not working, please try to encode the hashtag to be %23 following the ASCII formmating. Please feel free to reach out to Opsgenie Support Team if none of these works for further assistance. The reason why I keep…

@Leigh Elliott, I will deliver this to our product team for consideration. Perhaps publishing this kind of tutorial in a fresh article would make it more useful. For the extended inquiry regarding the scaling between UptimeRobot and Opsgenie, we suggest reaching out to Opsgenie Support Team to share with us for the details…

Hi @Katrina Pambid, Thanks for following up with this feature request. As per my last checking, STATUS-68 is still under evaluation for gathering more similar requests from our customers, As mentioned earlier, our Product team reviews all Feature Request (FR) together and they prioritize those with higher demand to be…

Hi @operations, This is Darryl, I am here to help. We apologize for the frustration on the integration with ManageEngine ServiceDesk Plus due to the outdated documentation. For an effective communication and investigation, would you please help create a support request ticket via this link? Please include the name of the…

Well done, @Leigh Elliott, it's awesome to know my suggestion can help! We appreciate your feedback on the documentation content. While I am delivering this feedback to the associated team, may I confirm with you which document you mean that could be more helpful with real-word examples? On this section, there are actually…

Hi @Leigh Elliott, Glad to know my suggestion works. The reason why the tag for this particular component is not working properly is that each Opsgenie Alert Tag can only contain at most 50 characters (reference), and the "cmp_Tutor Warehouse (www.tutorwarehouse.co.nz):major_outage" is actually 59, which eventually gets…