Darryl Lee_2jimne Atlassian Team

Thank you for keeping us posted, @Mike Capone ! You and your team are awesome! 😎 Have a great weekend ahead.

Hi @Mike Capone This is Darryl. I am here to help. 😀 Background information The Postmortem on Statuspage is meant to publish the RCA for the subscribers and the internal team members to understand the incident. Question I am not sure about the "label" you mean here. As the screenshot attached below, there is no label…

Hi @Adil Bouchaara This is Darryl. I am here to help. 😀 Understand that you would like to use another 3rd-party provider for the translation of your Statuspage. Unfortunately, to my knowledge, indeed the multichoice button for selecting a language is only available for Localize. At the moment, there is no workaround…

Hi @Ludmila_Stahovich This is Darryl. I am here to help. 😃 Understand that you would like to track down to see who was notified of critical alerts. This can be seen under the Alert Activity Logs & Recipient States of the critical alerts, as described in this article.…

Hi @egonzalez This is Darryl. I am here to help. 😃 Understand that you would like to know if it's possible to use Google Meet (Google Chat Rooms) for Opsgenie Conference rooms. Unfortunately, this is not feasible in the current design. Feature Request We understand the importance this means to your operation, so I have…

Hi @JP Feve, This is Darryl. I am here to help. 😃 Understand that you would like to know if it's possible to define the mandatory fields to regulate the incident creators to create the Opsgenie Incidents in a consistent manner. Unfortunately, this is not feasible in the current design. Feature Request We understand the…

Hi @Lee Beenen, This is Darryl. I am here to help. 😃 Understand that you would like to know if it's possible to imbed graphs/images to the Email notifications for Incident Stakeholders. Background Context The Email to Stakeholders is parsing from the associated Opsgenie Incident. Unfortunately, in the current design,…

Hi @massimo dematteis, As mentioned in the comment, please help us file a support request so that we can track and collect the details to report a bug if it's identified. Thank you for your cooperation. Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @stanley.nguyen, This is Darryl. I am here to help. 😃 Thanks for reporting this to us and we are sorry for the friction this has brought. However, we haven't received any requests from other customers regarding this. For better triage, would you mind creating a support request for us via this link? Thank you. Kind…

Amazing initiative!

Awesome news!

No problem at all @Code Connect! Hope you'll find the best setup for your operations soon.

Hi @Hendrik Moens , I just tested this. This new framework's filter matches the string in the Extra properties (Details) regardless its Key or Value. So, my suggestion is to make it match the string "Responder" like this: Hope this helps. Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @Code Connect , Thanks for the confirmation. To have the automation, I would suggest the following approaches: * Statuspage API. * Component Automations such as Email Automation. * 3rd-party integration to automatically create and sync the status for Incidents & Components. Such as Opsgenie integration and you can spin…

Hi @Shashi Reddy, This is Darryl. I am here to help. 😃 Solution Because every alert created by Email integration will have 1 property: "Source": "Email" So you may adjust the Alert Filter on your Jira integration like this: "Match all conditions below" "Source" | "NOT" | "Contains" | "Email" In this way, every alert…

Hi @Hendrik Moens, This is Darryl. I am here to help. 😃 Understand that you would like to know if there is any way to automatically link Opsgenie Incidents with Jira tickets. Unfortunately, this is not feasible directly and as you mentioned, you can craft your own script to accomplish that. However, the reason behind this…

Hi @Code Connect , This is Darryl. I am here to help. 😃 As I am not quite sure about this inquiry here, would you mind letting us know: * If this is an inquiry for Statuspage features, not Opsgenie? * Please elaborate on the expected workflow and outcome of this automation you mentioned. Thank you. Kind regards, Darryl Lee…

Hi @sumit-kumar.sharma , This is Darryl. I am here to help. 😃 Understand that you would like to know about the subscription model on Statuspage. In short, there is no approval for the Statuspage Admin (especially the Public pages as it may come from anywhere and massive amounts) to grant the subscription requests. In the…

Hi @6628101Fy_ , This is Darryl. I am here to help. 😃 Understand that you would like to know if it's possible to set up an Opsgenie Action to automatically execute Jenkins jobs to mitigate the issue. In short, there is no direct built-in Action Channel for this purpose. However, if Jenkins supports Webhook trigger, I would…

Yaaaay!

Welcome to the Community @Mohamed Fouad !

Welcome to the community @Heather Strickler !

@Basile Lelong Thanks for your confirmation. Have a great week to you too and stay safe! 😃

Hi @daniel.rosa, This is Darryl. I am here to help. 😃 Understand that you would like to understand why some details from Prometheus AlertManager were rendered successfully on Opsgenie alerts. In order to dive deeper into the logs, we will need your consent to access your Opsgenie and it would be much more efficient to…

Hi @Basile Lelong This is Darryl. I am here to help. 😃 Please find the answers below: * Only the Global Owner and Global Admin roles have the permission to delete an Opsgenie Alert. The Team Admin doesn't have the same permission unless it's also a Global Owner/Admin. For more details, please find this doc. * The deleted…

Thanks for the confirmation @Robert Valentine , hopefully there will be a workaround soon.

Hi @Robert Valentine , Thanks for the further information. I'm wondering is @Daniel Eads suggestion able to help you accomplish this objective? Kind regards, Darryl Lee Support Engineer, Atlassian

Hi @Oscar Rosales , This is Darryl, I am here to help. 😃 Understand that you would like to know if it's possible to bulk linking Opsgenie alerts to a Jira ticket just like associating alerts to incidents. Unfortunately, this is not feasible in the current design. I have created a feature request on your behalf,…

Welcome to the Community @Z Blair !

Welcome to the Community @John Fox !