Jesse Klein Atlassian Team

Hello Chris, That is great that you figured out it was related to the base URI. Unfortunately, we currently only contain the ones that you see. I had actually put in a request to engineering about a week ago to add the other ones. While I don't have a timeline for this, they do appear to have this planned to add the…

Hello Naren, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. For the API, we use PUT and PATCH requests. I am not entirely sure how your code is written but this might be causing the issues you are having if you specifically use POST. Please take a look here as well to…

Hello Chris, This is Jesse from the Statuspage support team. Thanks for the question about the error you are getting with DataDog. I haven't specifically run across this error message but I can suggest a few things to try regarding this: 1. Double check that the application key and the API key are in the right place. I…

Hello Elena, Welcome to the community. It looks like you have stumbled onto the Statuspage community instead of Trello. If you were looking to ask a Trello question, please take a look here: https://community.atlassian.com/t5/Trello/ct-p/trello That way, it will get to the folks that have the right answers. I hope you have…

Hello Hamza, This is Jesse from the Statuspage support team. Welcome to the community! Changing the amount of time that the component uptime showcase shows might be able to be done using custom CSS. I tried to take a look and see if I could come up with something to share. The closest I got was to remove the entire bar…

Hello June, You could configure this using custom code as we do not have the ability to remove that working built in to Statuspage. Custom code is dependent on your tier of page, which you can learn more about here: https://www.atlassian.com/software/statuspage/pricing Also, because it is custom, I don't have any specific…

Hello Vudha, This is Jesse from the Statuspage support team. Welcome to the community! I have actually just answered this same question in a post on the 15th of October. Please take a look here for that process and…

Hello Pierre, Thanks for reaching out to the community with the question about backfilling incidents and component data. There is actually a way that you can backfill the data but it would actually be in a different process. The backfill incident tool itself is meant to point out incidents that were missed but those…

Hello Choi, This is Jesse from the Statuspage support team. Thanks for reaching out to the community. Unfortunately, if you set your own favicon, it replaces the functionality of changing colors for the component statuses. At this time, there are no plans to change this. If you want to have the favicon change, you will…

Hello Bryan, This is Jesse from the Statuspage support team. For this I would point you here to the status embed help page: https://support.atlassian.com/statuspage/docs/what-is-status-embed/ It mentions the following: The status embed for maintenance is shown 24 hours prior to the maintenance occurring and during ongoing…

Hi June, If you go to your components, you can click on any of the green bars on the uptime showcase to override that day and enter the downtime. In regards to the Datadog, yes, this has to do with what Datadog is reporting. If Datadog shows something is down and it sends an email to the Statuspage component, then…

Hello again, Having internal and external audiences would typically require having two pages. If you know exactly who your internal and external audiences were, then you might consider an audience specific page: https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/ This would require logins for…

Hi June, This data ends up being pulled from Datadog's Statuspage. The thing about third party components, though, is that they do no pull historical data. They only capture everything moving forward so if they have a component go down now, it should appear. Hopefully that helps! Regards, Jesse

Hello Tony, This is Jesse from the Statuspage support team. Thanks for the question, though, I think you also nailed the answer. Components are generic enough that they can represent whatever you would like so if you want them to be different sites, different processes, endpoint, etc. you name it! One thing to point out is…

Hello Perry, Hope you're doing well! To answer your question, I will actually point you to this article which breaks down how subscribers are counted: https://support.atlassian.com/statuspage/docs/how-are-subscribers-counted/ If component subscriptions are enabled, the email only counts as one subscriber regardless of the…

Hello June, This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out here about Datadog metrics and component uptime. What you are specifically trying to do isn't really possible with how the current setup is for metrics and components as they are considered separate things…

Hello, The customizations are not limited to just the ones above. Those are just examples of things that are possible. There's quite a bit of freedom to what you can do using the custom code. One of my favorite examples to show off is: https://status.newrelic.com/ They have a very nicely customized page that was done with…

Hello Perry, I hope you're doing well today. Thanks for the question around IdPs for Private and Audience Specific Pages. It is only possible to use one IdP for a setup for authentication on these types of pages. The way it currently works for us only allows this one setup. If you do have multiple IdPs to use, they would…

Hello there, This is Jesse from the Statuspage support team. Welcome to the community and thanks for your question around custom features. If you were on an enterprise plan (business plan would also work), you would have access to custom CSS, HTML, and JS. You would be able to utilize these to add other features on your…

Heya Perry! Feel free to throw us a support request if you haven't already. SSO for Audience specific pages needs to be turned on so our Customer Advocate team can turn the feature on for you and we can help you with questions about how it works. I hope you have a great day! Regards, Jesse

Hello Rob, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about subscriber limits. Once you get close to a limit, it will give you a warning that you are approaching the limit and to consider upgrading. Once you hit the limit, it gives you another warning that you have…

Hello there, This is Jesse from the Statuspage support team. Welcome to the community. Looking at your user case, this does seem possible to do with one page and a few groups. Let's start by removing the Group components so we just have the components (group components are meant more for categorization) Components: *…

Hello again Perry, Thanks for this question to the community as well. Statuspage does not have any monitoring features associated to it in the sense that it would query any APIs like a heartbeat would. Statuspage is an incident communication tool first and foremost so a lot of tools can give Statuspage that information to…

Hello Perry, This is Jesse from the Statuspage support team. Welcome to the community! I took a quick look at some of the documents we have and it appears the only protocol we support is SAML for audience specific pages. We also do support Google Auth but that is in its own little category on Statuspage. Here is the…

Hello John, This is Jesse from the Statuspage support team. Welcome to the community and thank you for the question around distro lists and subscriptions. The short answer is no. If you unsubscribe, you essentially will affect the whole list. The best answer for this is to reach out to your admins to let them know they…

Hello there, This is Jesse from the Statuspage support team. Welcome to the community! Incident names cannot be changed natively in the application but if you have access to using custom code, determined by what tier service you have, you might be able to edit the names. While I don't have any examples due to the nature of…

Hello Maurice, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the questions. Let me see if I can help answer these questions for you: * If I wanted to have a public page for the majority of our customers but a separate, restricted page for one particular customer is this possible?…

Hi James, Totally understand where you're coming from. I know a part of the hesitation is because of what we have done for those other two companies. They do take a bit of work to maintain and when something changes on their side, we need to then update it here manually. This ends up taking away resources from improving…

Hello Henry, This is Jesse from the Statuspage support team. Thank you for reaching out in the community. Postmortems are part of the incident communication process and if you have a public page, the postmortems will be public as well. For now, we would recommend not posting them within Statuspage and use another tool like…

Hello James, This is Jesse from the Statuspage support team. I can totally see why having support for Microsoft as third party components like we do with Heroku and AWS. Normally, we end up having third party components for pages that are Statuspage customers. That helps us build out by using other Statuspage pages. In…