Jesse Klein Atlassian Team

Hi Ece, Always happy to help for sure! Just to clarify. It is case sensitive. So having a webhook with "test" in the url is different from "TeSt" Hopefully that clears it up! In regards to the other question, you are correct. This came up in my testing as well. If I entered the webhook and changed a letter, it did not send…

Hello Ece, This is Jesse from the Statuspage support team. Thank you for submitting a community ticket with questions around webhooks. No worries on the block of text. We're happy to make sure you're taken care of and having it all in one place is awesome. Let me see if I can help answer your questions. Generally speaking,…

Hello Elie, This is Jesse from the Statuspage support team. This is definitely something that you could do with custom code but unfortunately due to the nature of custom code, we cannot offer and advice on how to accomplish this. If you haven't already, you can take a look at this…

Hello Shivraj, This is Jesse from the Statuspage support team. Thank you for reaching out to the community. These functions of Statuspage updating are in part to keep everything up to date especially when incidents are in play so the auto refresh is meant to be in place. I am unsure why it is causing the issue when someone…

Hello Bulusu, Thank you for the question on email customization. While the logo and the footer can be edited, the body cannot be. This is just something that we do not allow customization for at this time as it is where the incident update is shown so we want to keep that standardized. My apologies for the inconvenience.…

You're welcome Nicolas!

Hi Nicolas, I can take a look at that link. If the company does have a Statuspage account, they can go to support.atlassian.com and submit a ticket there. They will need to login to their Atlassian account to access the page. The email for support might be an old one that needs to be removed. If that is the case, I will…

Hello Bulusu, This is Jesse from the Statuspage support team. Thanks for letting us know about the issue you are having with this upload. There might be a few different things that would cause this. First, I would ask that you clear your cookies and cache as this has been known to cause some problems and it does not hurt…

Hello Nicholas, This is Jesse from the Statuspage support team. Thank you for reaching out to the community about wanting to reference third party components on your page. Normally, a company can come to us and tell us that they would like to be added to the list of third party components and we can get them set up. If you…

Hello Shanmugapriya, Sorry for the delay and thank you for the picture. This makes it more clear. Something like this is considered custom code and this is what would be needed to change the pop up. Unfortunately, we do not have a way to provide assistance since this is custom code. The only thing I can provide is this…

Hello Shanmugapriya, Welcome to the community. This is Jesse from the Statuspage support team. Where are you referring to this "Keep me Updated" popup? I am trying to find where you are seeing this in one of my own pages but I do not. The link you sent also contains a private page so no one in the community would be able…

Hello Priyadarshini, This is Jesse from the Statuspage support team. These Slack messages are part of the app integration which pipes the activity log into the Slack channel. This cannot be edited to remove the email as this is just meant for internal admins on the Statuspage. If this is meant to be used for public use, we…

Hello Zachary, Thanks for reaching out about wanting to link one of your Statuspage pages with another company's Statuspage. If they are not already a third party component, they can reach out to us with a support ticket and we can add them as a third party component that you can use. That would be the way to accomplish…

Hello there! This is Jesse from the Statuspage support team. Welcome to the community! I am not familiar specifically with DataDog's SLOs but in general there are two ways to add information into statuspage. You could create a component that shows the SLOs and then use the Statuses that we have. You could then use email…

Hello Fuzzy, This is Jesse from the Statuspage support team. Welcome to the community. Firstly, if you haven't already, take a look at the article we have on using the recommended status embed: https://support.atlassian.com/statuspage/docs/create-and-configure-the-recommended-status-embed/ I have not run across this error…

Hello Nick, I am Jesse from the Statuspage support team and welcome to the community! For scheduled maintenances, notifications are sent when you create the maintenance on top of that reminder an hour before the maintenance. If you look above the automation options, there is a button to send notifications. If that is…

Hello Caio, Thanks for reaching out on the community and welcome! I am not sure if you have seen the help article that talks about about custom CSS so here is the link for it: https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/ Typically with custom code, we cannot give much guidance on due to…

Hello Arun, Welcome to the community and thanks for the question about adding components after an incident is closed out. Unfortunately, Once you close out an incident, you cannot edit the components on the incident anymore. If you want to record the downtime, however, you can go to the component in question, find the…

Hello Sara, Welcome to the community and thank you for your question regarding sending notifications out for component changes. Unfortunately, we do not trigger notifications on component changes. It only sends notifications when there is an incident in play. The reason for this is because we want the most important things…

Hi Justin, This is Jesse from the Statuspage support team and thanks for reaching out about customizing your email notifications. Unfortunately, that is not a feature we currently have, however, we do have a feature request created for this to add some customization functionality. We're still waiting to get more people to…

Hello Venkat, This is Jesse from the Statuspage support team here. Thanks for the question! If I understand correctly, the ask is that you are trying to add a link on your Statuspage that can take you to another Statuspage. If that's the case, then the only real solution I could see would be to utilize custom HTML as we do…

Hello again, I am not getting the same results unfortunately. When you have 2 or more components, all will mean all. If I have 5 components, all 5 need to be in the same outage level to show the correct results. The table that you have presented seems to be missing that perhaps? I have gone through the exercise again and I…

Hello Saveetha, This is Jesse from the Statuspage support team. Have you taken a look here: https://support.atlassian.com/statuspage/docs/what-are-system-metrics/ This shows the different methods for adding system metrics from different sources. Since it's not one of the built in sources that we have available, you would…

Hi Bulusu, It looks like you had made another community post in another thread and I reached out there but I will also answer these questions for you. Sorry for not seeing this one sooner. If you are working with a trial page, you can always feel free to reach out on support.atlassian.com To answer your questions below:…

Hello Bulusu, This is Jesse from the Statuspage support team. When you are placing your API key in, are you making sure to add the word "OAuth" in front of your key? It would need to follow the format like it appears here: https://developer.statuspage.io/#section/Authentication Please let me know if that ends up helping…

Hi Kenneth, Great suggestion! I will bring this to the attention to our documentation team so make it more clear! I know we added that messaging around the Slack Webhooks on that page so I don't see why we couldn't add that information for Teams. I will make them aware! I hope you have a fantastic day! Regards, Jesse

Hello there, This is Jesse from the Statuspage support team. Thanks for the DataDog metric question. If you haven't already, you should take a look at this article, which goes into detail on adding a DataDog metric: https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/ I think the piece you are missing is the…

Hello Saddan, This is Jesse from the Statuspage support team. Thanks for reaching out the top level status. I have taken a look at the four that you outlined and placed what the documentation says below: If all components have a status of 'Major Outage', top-level status will read 'Major System Outage' If all components…

Hello Bulusu, This is Jesse from the Statuspage support team. What it sounds like you are looking for is the Status API: https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/ The Status API can be seen by appending /api to the end of a public Statuspage. This is essentially the read…

Hello Bryant, This is Jesse from the Statuspage support team. The only way to get the integration working with MS Teams is through the app functionality. The webhooks we have are not formatted in a way that can be read by Teams, which is probably why you are getting an error. My apologies for the inconvenience on this.…