Jesse Klein Atlassian Team

Hello there, I'm Jesse from the Statuspage technical support team. Thanks for sharing the details of the issues you're running into. I think in this case, I'd recommend opening a billing ticket here: https://www.atlassian.com/company/contact/purchasing-licensing The customer advocate team should be able to cancel the free…

Hi Paul, Jesse from the Statuspage support team here. If you're a user who manages Statuspage, you have access to all the components (or none if using role-based access control: https://support.atlassian.com/statuspage/docs/set-up-role-based-access-control/). It might be possible to rig something together using the Manage…

Hi Kelly, This is Jesse from the Statuspage support team. A business plan is for one page with 5000 subscribers. If you have 12 different pages, you would need 12 different plans since each page is billed separately. In your case, it may make more sense to have smaller plans for each page. Instead of getting 12 business…

Hello! Thanks for the question about drilldowns and setting it up to only show issues created instead of both created and resolved. I tried this in a test instance and I think it is dependent on changing the drilldown settings of the chart to use "series" instead of the x-value. When I do this, I am able to click on the…

Hi Bram, This is Jesse from the Statuspage support team. Thanks for the comments regarding the IdPs, signing, and encryption. For signing, this isn't a feature we currently offer or have on our roadmap. I'd love to understand more of why self signing is insufficient. There's explicit trust since you're logging in to the…

Hello! There is no new information on implementing this feature. We have seen some additional interest in it; however, it is not a priority in the backlog at this time. Thank you for your understanding. Regards, Jesse

Hi Jeremy, This is Jesse from the Statuspage support team. Thanks for reaching out in the community. We have two different integrations: Slack Team integration: https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/ Slack Notifications:…

Hi Ralph, I'm Jesse from the Statuspage support team. Welcome to the community. Generally speaking, Statuspage is manual for incident communication so you would normally create an incident if needed. If you want to ignore anything less than 5 mins, you could. If you're using some type of automation, though, we don't have…

Hello Sienna, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. Automation can get pretty in depth depending on what you're trying to do but generally speaking, we have a few ways to automate that you may want to look into further. Component Automation You can automate…

Hi Neil, This is Jesse from the Statuspage support team. Welcome to the community. Support can help with page moves but there are a few different scenarios that you may fall into so we'd need you to open a support ticket under support.atlassian.com so we can help you further. Regards, Jesse

Hello JoAnn, This is Jesse from the Statuspage support team. Welcome to the community! To change templates, you would need to go to Incidents > Templates and then click on the template you're looking to edit. You must have edit permissions for templates and that's determined by the role you have:…

Hello! This is Jesse from the Statuspage support team. We have a few different docs on how you can integrate depending on what you're trying to do: Component Automation: https://support.atlassian.com/statuspage/docs/set-up-new-relic-alerts-parsing/ Metrics:…

Hi Peter, Totally understandable. We do have a feature request internally under STATUS-110. I have added this to that request to share more interest. Regards, Jesse

Hi Emily, This is Jesse from the Statuspage support team. I am not sure what you're referencing for the description field. Is this when creating an incident or something else? Regards, Jesse

Hi Mortaza, Welcome to the community. I think a helpful article regarding status is this: https://support.atlassian.com/statuspage/docs/show-service-status-with-components/ Components determine the top level status of your page. By changing components, you can change that top level status. Hopefully, this helps with what…

Hey Robert, There's not an update on this at this time. It is still in the status of future consideration. I added a note to this that there's still a desire to see this feature. Besides this, I don't have any other information at this time. Thanks for continuing to reach out. Regards, Jesse

Hi Christian, I think my point is that while it's written in an RFC, it doesn't necessarily mean it's followed, which is why we haven't seen 100% adoption of IPv6. But as I mentioned, I agree with you that this would be good for everyone. I have the notes added to the ticket we have open with the product team. The feature…

Hi Christian, Welcome to the community! I can respect the desire to have an IPv6 path for Statuspage and I'd be happy to share this feedback with the product team. I think there's an argument to be made for having it and I suspect that is an eventual goal for the team. Also, while RFC is a set of guidelines, standards, and…

Hi Alice, This is Jesse from the Statuspage support team. Thanks for the question on templates! Templates don't automatically update the title because in most cases, the name of the incident doesn't change, only the status and progress of the incident. Is there a reason you include the status in the title updates? Is there…

Hi Sherril, This is Jesse from the Statuspage support team. Can you step me through what you do when you create and reschedule a maintenance? I'd be happy to try to recreate this because it sounds like it could be a bug. Also, when you say a notification goes out with the original date, does the new date email happen…

Hey John, Would you try adding the webhook connection again? My colleague and I did some testing yesterday and it seems to be working properly for us. We'd love to know if you're getting similar results. If not, would you be willing to submit a ticket under support.atlassian.com so we can get more details? Regards, Jesse 

Hello everyone, This is being tracked under the following bug report: https://jira.atlassian.com/browse/STATUS-836 Please feel free to follow it there and add yourself as an affected user. Regards, Jesse

Hello Johnson, This is Jesse from the Statuspage support team. A free plan is considered an active subscription, even if it is free. I recommend going to support.atlassian.com and open a billing ticket to have the customer advocate team remove the subscription on this particular page. Regards, Jesse

Hello! This is Jesse from the Statuspage support team. The Statuspage integration looks at whether Pagerduty made an incident. Looking at how this works, it seems when an alert is created, an incident is created. If there's a way to change this in Pagerduty, you may be able to get the desired result but it's not something…

Hi Erik, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. We don't have ipv6 support at this time. There is a feature request open internally so I will add this community post to the request. It is currently in a gathering interest status so there are no plans for adding…

Hi Johnson, Thanks for sharing the response. I think I understand what you're saying. I brought it up and I was asked to open a bug report. You can view this here: https://jira.atlassian.com/browse/STATUS-881 Thanks for reporting this to us! Regards, Jesse

Hi Johnson, Thanks for reaching out about the documentation. I think the intent of the documentation is to show what the object contains. Since these are lists, they would need to show every individual object in one request as an array. That said, I can bring this to the attention of the team to see about adding clarity to…

Hi Matthias, I just tried this on my page and it mentions the need to upgrade the plan but it doesn't look like it explicitly gives you a time frame. To be on the safe side, though, if you do go over your plan, it's recommended to upgrade the plan so that you can guarantee your new subscribers continue to get notifications…

Hello Rishi, Thanks for reaching out to the community about where Statuspage subscribers are located. All of Statuspage (including subscribers) is hosted on AWS, us-west-2. We're AZ redundant in the region with failover to us-east-1, also on AWS. Hopefully, this helps answer your question. Regards, Jesse

Hi Abby, Thanks for the question about customizing the subscriber email that comes in when someone has been signed up for notifications. It does not seem to be something you can edit. I tried adding a footer to my test page and it doesn't show up there either. I do see we have a feature request in our internal Jira. I'll…