Jesse Klein Atlassian Team

Hello Kunwar, This is Jesse from the Statuspage support team. Thanks for reaching out to the community. Incidents only show on the uptime showcase when you create a real-time incident with components. The incident needs to be associated to components. You can't accomplish this with backfilled incidents. What you should be…

Hello Kunwar, This is Jesse from the Statuspage support team. There is no way to search for subscribers based on a specific component. You would need to use the get a list of subscribers endpoint and then do some data manipulation to filter that list based on the component you want. In the get a list of subscribers…

Hello Anusha, This is Jesse from the Statuspage support team. Welcome to the community! I'd love to understand more about your specific experience but since your page is private, I am not able to access it without doing further investigations through a ticket. Generally speaking, though, if you have a group component, the…

Hi Mafe, This looks to be the email that would go out to a customer. This email is limited to changes to the footer only. There is an open feature request to allow for customization to the email and I will add this community post to the request but you won't be able to remove the link to the page at this time. Hopefully,…

Hi Mafe, You might be able to see quarantined subscriptions with the get a list of subscribers API endpoint. I tried this on my test account and while I don't see any quarantined subscribers on my page, I do an entry for it. You could use this to possibly see the quarantined users.…

Hi Randall, I took a look and it looks like they are trying to use a custom email domain for their notifications so their configuration could have an issue if it is failing the DMARC. I can't see more into it without their consent. I would definitely recommend reaching out to them to check their configuration and reach out…

Hi Randall, If you can submit one, you are welcome to but thanks for letting me know your situation. Are you able to share the URL of the page? If it is public, I can look and see what might be going on. If the page in question is one of our customers, what might be better is to reach out to them directly. We only have so…

Hi Randall, This is Jesse from the Statuspage support team. Welcome to the community! We use Mailgun and Sendgrid for sending all our mail. There are a few reasons that we see messages get marked as spam when using the default statuspage.io domain. This is usually attributed to third-party security or monitoring services.…

Hello Mafe, Thanks for reaching out to the community. Audience-specific pages don't have a quarantine system in place. If a page access user is not getting access to emails, we recommend unsubscribing them or resubscribing them. Alternatively, you can send a ticket to support and we would be happy to take a look at any…

Hi Darren, Thank you for your response. I appreciate your perspective and have forwarded this to our product team and our support enablement team for further consideration. While this is not something the team plans on doing soon, there are ongoing discussions about this, and these are the teams that would benefit from…

Hello Murilo, This is Jesse from the Statuspage support team. STATUS-43 is still in a state of "gathering interest." Right now, the idea is that if you need more grouping, we recommend starting a new page. This way, you could have your product be at the page level, then have regions be your group components, and the…

Hi Aaron, Thanks for that context. That seems like a normal use-case in terms of usage. There are many pieces to the flagging system so it would be hard to narrow it down. Here is what I recommend. If you get flagged again, the banner puts a temporary IP ban for 24 hours. It also logs the reason for a tool we internally…

Hello Kusingh, Thanks for contacting the community to ask how to stop getting multiple notifications sent for the same update. There isn't a way to do this on the Statsupage side since we are just sending the notifications to the distro list, but you could do something on your email side to stop it from happening. One…

Hello there, Welcome, and thanks for reaching out to the community with your question about scanner IP banning. I don't have specific details on rate limiting. The Status API does not have a rate limit as far as I am aware. I can reach out to the other engineer to ask where he got that information. Checking how the scanner…

Hello Hemant, Welcome to the community. Thanks for the question about adding users via the API. To add a page access user to an audience-specific page, you must use the Add a page access user endpoint. The other endpoint that gave you the error is something that we used before switching over to Atlassian Accounts. It is…

Hello Mecias, Thanks for reaching out about wanting to use different terms for changing your component statuses. Right now, we don't have any alternatives created that will change the component status. We do have a feature request open with our product team to add this. I have added the community post to the request. Out…

Hello Andre, Thanks for reaching out to the Statuspage community. According to this article, there are rules you can set to grant product access based on certain domains that you setup. I would check this location first to make sure that your users in your domain can't setup their accounts by themselves. If this does not…

Hi Skyler, I wanted to point out a few things that might help your end goal. Quarantined Subscribers: These subscribers were blocked from receiving emails because they marked Statuspage as spam or messages were dropped. Using the reactivation API endpoint takes these quarantined subscribers and moves them back to being…

Hello Skyler, This is Jesse from the Statuspage support team. Welcome to the community, and thanks for the question about getting no meaningful output for reactivating quarantined users. Looking at the link you sent of our API endpoint, it seems this does not return anything when the Status code 201. It only throws a…

Hello Krystal, This is Jesse from the Statspage Support team. Thanks for contacting the community with your question about hiding specific statuses and renaming others. Can you help me understand more about what you want to do? You mentioned wanting three statuses where two are renamed. That means the other two statuses…

Hi Derek, Thanks for providing that use case. I created a feature request with our development team under STATUS-630. Statuspage doesn't currently have a public suggestion board but if you have a question, you can reference this ticket. I tried to see if there were any workarounds that would work and the only thing would…

Hi Derek, This is Jesse from the Statuspage support team. Welcome to the community! While we currently don't have a way to thread the incidents in Slack, if you are using the Slack integration that is meant for team members, you can limit what is being shown on those posts to a particular channel. If you are using Slack…

Hello Ike, Thanks for clarifying! The access denied error could mean that it's a private page that you don't have access to. It could mean that it is a trial. In order to better assist you with your specifics, I would recommend opening a support ticket with us so we can see why it would be throwing this error. You can…

Hello Ike, This is Jesse from the Statuspage support team. Welcome to the community! When you say you are unable to view an incident from the app, which app are you referring to? JSM or Statsupage? The JSM/Statsupage integration lets users see if there are incidents in your JSM portal as it is defined in this help…

Hi Darren, This is Jesse from the Statuspage support team. We have a way to reset component data for you but in order to do that, we need a support ticket. Please feel free to raise one and we can give you a hand! Regards, Jesse

Hi Eric, Welcome to the community and thanks for your question about editing the subject line of the incident emails. This feature is currently not available. We have an open feature request with our development team and it is in a state of gathering interest. I have added this community post to that request to show that…

Hello Alexandre, It looks like Statuspage has not changed since the last reply. While it is possible to receive SMS in France, there can be varying degrees of reliability depending on the provider. I would give this a try to see if you are able to receive messaging or if you have any degraded functionality. Thanks so much…

Hi Jacob, Welcome to the community and thanks for the question. I actually just responded to this similar post here I ended up creating a bug report for the development team since I was able to recreate the issue. For now, you would need to manually update the impact since it appears that this feature is not working as…

Hello Fredrik, Welcome! Thanks for reaching out to the community. I tried to reproduce this issue where the impact does not change on an incident and I am also getting the same results, which is not what I have expected. I will go ahead and open a bug report to raise the flag for our development team. Thanks for pointing…

Hi James, Sounds great! I look forward to seeing the ticket. I'll go ahead and add this context you added to the request that we have open. Thanks again! Regards, Jesse