Jesse Klein Atlassian Team

Hi James, I can see your points about using third-party components and how including incidents would be useful in certain situations. Their primary purpose is to make viewers of your page aware of the components your applications and services use. Some of these may or may not be critical, and some degraded third-party…

Hello Rémi, Welcome to the community and thanks for the question about manipulating the database to try and change your uptime. Statuspage does not have any direct database manipulations. The closest thing we would have would be to utilize the API but even there, we don't have an automated way to manipulate the uptime data…

Hello James, Thanks for reaching out with your question about getting third-party incidents on your page. The third-party components feature does not include adding incidents. We do this because while there might be an incident on the page that has components down, your page might not have an incident due to these…

Hi Kunwar, Understood! You should still be able to make the changes. I just tried this myself and I was able to use the Update an Incident API and place something like this example in the body: { "incident": { "scheduled_until": "2023-05-09T16:45:00.007Z", "scheduled_auto_completed": true, "deliver_notifications": true,…

Hi Freddy, That is possible, but it isn't typically sent like that. "On Behalf Of" notation highlights the mismatch between the domain used in the Sender field (mail.example.com) and the domain used in the From field (example.com). In our case, we typically see this come up when there is a DKIM mismatch. Sometimes, when…

Hello Kunwar, If a maintenance is in progress, you can change the end time by changing the length under "schedule and automation" and this will adjust the time of your maintenance. The automation will still apply. To add components, you can go to your in-progress maintenance, and at the bottom of the page, you can update…

Hello Freddy, Thanks for contacting the community with your request to change the "from" email. It is possible to customize your email, though it would not be in the above format. If you wish to know more about custom email domains, you can check this article out…

Hello Kunwar, Thanks for your message in the community. Can you help me understand which part is not working for you? Also, are you using the maintenance automation as described here: https://support.atlassian.com/statuspage/docs/schedule-maintenance/ I would understand what you were trying to do to see if I can help with…

Hello Kunwar, Thanks for letting us know how you received messages out of order. Was the creation of the incident and the first update close in time to one another? Our goal is to ensure emails are delivered within a few minutes, and because we use multiple providers, it is possible that if updates were sent close…

Hello Somasundaram, I tried to see if Filestack provides anything particular to allowlist but I was not able to find anything specific. Most users that run into this issue allow list the whole filestack.com domain. I think if you end up running into more issues, it might be a good idea to open a support ticket with us to…

Hello Somasundaram, I just tried this on my page, and it still works. I would also recommend trying another browser to have another action to try. I would also work with your team to see about your firewall. Hopefully, one of these actions helps resolve this for you. Regards, Jesse

Hello Samrit, Thanks for your question about removing the percentage for the uptime showcase. This is not something that is prebuilt into Statuspage but it is technically possible using custom code: I looked through my page and found that the following element is what displays the percentage: <div class=“legend-item…

Hello Somasundaram, Thanks for reaching out! It sounds like your company has everything pretty locked down regarding where you can do your work, which might be what is preventing you from logging in outside the network. It also seems that FileStack is blocked in your network. The best course would be to work with your team…

Hello Martin, This is Jesse from the Statuspage support team. Thanks for your questions! When you hide your page, we are essentially adding a meta tag to no index or follow: <meta name="robots" content="noindex,nofollow"> Looking at this it seems that Google doesn't have a specific time when it recrawls a page but the…

Glad to hear that is what it was! I hope you have a fantastic weekend!

Hi @Emiliano Fernando Cicarelli I just checked your screenshot. It looks like there is a typo. Instead of: $( document ).ready(function() I see you have: $( documento ).ready(function() Hopefully, that helps fix the issue. Regards, Jesse

Hi everyone, I also tried adding this to my footer and was able to get it to change to Past Events. I tried this with no other custom code on my page. @Emiliano Fernando Cicarelli if you have other custom code, it might be related to that but if you add this custom script that StegR added at the end of everything else in…

Hello Mary, Thanks for reaching back out about the feature request. Right now, the ticket is in a gathering interest state still. The engineering team is waiting for more interest in the request before committing to changing it. I know it has been a few years since the request was made, but at this time, there has not been…

Hello Vaibhav, This is Jesse from the Statuspage support team. Thanks for the question regarding adding a third party service using the API. My understanding of your question is that you want to use the system metrics feature. If you are trying to add System Metrics similar to Pingdom, Datadog, and New Relic, you would…

Sounds great Pierre, We'll keep an eye out for your support request. I hope you have a great day! Regards, Jesse

Hi Pierre, I'd be happy to extend off of that feature request. It might be better to discuss your use case in a support ticket itself but I was curious to learn more about it. Limiting subscriptions on a public plan does go against the spirit of the pubic page. It might be a tough ask on the development team to separate…

Hello Pierre, This is Jesse from the Statuspage support team. Thanks for reaching out in the community regarding subscribers and component subscriptions. I did some investigating on this and it does seem to be intended. In fact, it seems to be intended to lock down subscriptions as a whole when removing that setting, which…

Hello Jaspreet, Thanks for reaching out. I do not have any specific updates regarding this request that we have open. While I relayed the information to the team regarding WebEx and the Webhooks, this is currently still not being worked. If this is something you need more information on or want to share your use case, I…

Hi @Chris Welcome to the community. This is a feature that is currently available. If you have an incident open and you go to make an update to an incident, there is an edit button next to the affected components. The only time you can't edit the components is after the incident is resolved. Hopefully that helps! Regards,…

Hello Ben, This is Jesse from the Statuspage support team. Welcome to the community and thanks for your questions around how billing works. On the https://www.atlassian.com/software/statuspage/pricing page, the prices listed there are by the page. For example, if I get a Public Business plan for $399/month and I get a…

Hello! This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. Unfortunately, there is not a way to programmatically list all the API keys. The only spot that has the API keys would be from clicking your avatar in the top right of the Statuspage and clicking the API Info…

Hi Henry, Thanks for that information. If you are on a trial account, you should be able to send us a support ticket but if you were on a free plan, then it would redirect you here. I just signed up for WebEx myself and subscribed my incoming webhook and it does look like I am experiencing the same thing. I will update the…

Hello Henry, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. I would be curious to know if you were getting any errors at all while going through the process of trying to setup the webhook notifications. I found an internal feature request around webhooks for Webex and…

Hello Juan, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around data retention. At this time, we do not delete any of the incident and component history. You will be able to access this information for over two years. If you need to export that data, you would be able…

Hello Aaron, Thanks for reaching out to the community. I'm Jesse from the Statuspage support team. If I understand correctly, are you trying to have a dashboard that shows the current status of particular machines in real time? If I do understand correctly, then I am not sure if Statsupage would have that capability…