Jesse Klein Atlassian Team

Hello Dror, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about disabling the history view. Disabling the incident history will not remove the data but it will be hidden from view. The same would go for your uptime showcase history. The data is maintained for either of…

Hello Bill, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around changing the names of incidents to events. The main way to make these changes would be to utilize custom HTML, CSS, or JS. This is all based on what tier you have so having a business tier makes that…

Hello Lubna, There are a couple of ways to automate this yourself. You could utilize the email automation functionality: https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/ If you have a component that you are already monitoring and it goes down, you can send an email to the component's…

Hello! This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around email templates in different languages. Unfortunately, this is not something we currently have available to do. The notifications that are sent out to subscribers are based on what you type out for your…

Hello Dimitar, Thanks for reaching out about backfilling an incident with component information. In your case, the following steps would be most useful: Incident backfill: * Create a new incident and make sure the notifications are turned off so subscribers aren't confused about the incident. I would leave the messaging on…

Hello Saleh, This is Jesse from the Statuspage support team. Welcome to the community and thanks for your question around sharing components between private pages. Unfortunately, there is nothing built indirectly to accomplish this. What you could do, however, is grab the component data whenever it changes using the API…

Hello Oliver, This is Jesse from the Statuspage support team. Welcome to the community. You can place the system metrics above the components, however, this would require custom code to accomplish and depending on the tier of Statuspage you have, it may or may not be possible. Here are some examples of what can be…

Hello Paulam, This is Jesse from the Statuspage support team. Thank you for your question around controls for your users. For Statuspage, Access to the product gives you the naccess to do all the functions of managing the Statuspage. Product Admins have the additional ability to create API keys and manage users. You can…

Hello Nicholas, This is Jesse from the Statuspage support team and thank you for the question around alerting from components. Because we focus on incident communication, we typically only have notifications sent out when there is an active incident and not on changes on components. Part of this is actually due to…

Sounds great Priya! Hope it all works out!!! Regards, Jesse

Hello Priya, This is Jesse from the Statuspage support team. This is a limitation of the Slack integration. Since this is the Slack integration via Apps, it is taking whatever is in your activity log and sending that in the messages. If you go into your page > activity log, you can see what it will send. In this case, I…

Hello Pierre, I have added this community post to our open feature request that we have around aggregating components and I added some information to it talking about your use case. When it comes to the nesting of groups, the team did have a request but product decided that it made more sense to have things separated out…

Hi Pierre, My intent from that comment was that you could take the data of the components and then write something custom. Looking further into our API, it does seem to be limited in updating the data of the component itself so thinking further on this, it might actually be more complicated than my original expectation. In…

Hi Saddan, Unfortunately, no. When components are created, their default state is to show 100% uptime for each day after that start date, regardless of how they are created. The recommendations I gave above would apply for the API or through the interface. If the color is all you care about, you could temporarily change…

Hello Saddan, This is Jesse from the Statuspage support team. Thanks for the question about component colors. Are you referring to the uptime showcase of a component or just the component status itself? For the uptime showcase, the assumption is that at 100% uptime, that is considered green. Data coming in would mean that…

Hello Pierre, This is Jesse from the Statuspage support team. Thanks for the question and welcome to the community. There is not a way to combine the components in the way that you describe. The closest thing you could do to help increase readability it to create a component group and then add the three components to that…

Hello Henry, You can go to support.atlassian.com to submit a ticket. Or if you are on Opsgenie, there should be a popup on the bottom right to use chat support for Opsgenie. Regards, Jesse

Glad to help! I hope you have a great week!!!

Hello Henry, This looks like the right section that you should be in for making changes to the alert. The last option should be where the notes would go. I am a bit unsure how this fully links up through Opsgenie. I would reach out to support either through chat or a ticket and we can take a closer look together and have…

Hi Tony, That is correct. We have webhook subscriptions where we will send data to your webhook but we do not have the other way around. If there is no way to have your monitoring service create something, I think the answer here might be where you get information from your Site24x7 using there API, script something to put…

Sounds great Tony! We're here if needed! Regards, Jesse

Awesome to hear that worked out! I will make sure to send the feedback to the team for when they make those fields mandatory and has them check for valid keys. Thanks again!!! Regards, Jesse

Hi there, This is Jesse from the Statuspage support team. Welcome to the community and thank you for the question about the Datadog metrics. I would actually double check that your API and application keys are set correctly. I know that we currently have an open issue right now where you can type anything in there and it…

Hello Tony, This is Jesse from the Statuspage support team. Just so we are on the same page, Zoho would just need to be able to send emails to the component email address like it shows here: https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/ If you are already trying that but zoho doesn't…

You're welcome Brian, They do not need a key for this API, no. They can just reach the endpoints and get the information they seem. There is also not API limiting since this is a cached instance of the page. Regards, Jesse

Hello Henry, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. I believe you can change this. In the advanced section of the integration there is a spot for note. I would suspect that changing this would allow you to customize the message. I would give that a try since it…

Hello Brian, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. We do have a Status API that anyone can use if your page is on a public plan. You can learn more about this here: https://support.atlassian.com/statuspage/docs/what-are-the-different-apis-under-statuspage/…

Hello Richard, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around multi language. We have the ability to integrate with Localize. If you wanted to learn more about this integration, you would be able to find it…

Hello Alfian, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about webhooks going to your servers. I can't say that I am familiar with your particular setup but what I can recommend is to create two different webhook subscriptions and have them set up to be part of two…

Sounds good Chris, I made sure to add this community post to the request for engineering so that they see how many people this is affecting. Hopefully we will have this all added soon! I hope you have a fantastic week ahead! Regards, Jesse