Jesse Klein Atlassian Team

Hello Ash, I'm Jesse from the Statuspage support team. Thanks for reaching out in the community! Within the PagerDuty app section of Statsupage, if you do not select any components to be changed and only start an incident, you can use your template to define what components are affected in the incident and leave them as…

Hello Maksim, This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out about how you would work with CORP headers. If you are using the recommended status embed then this is not something that can really be changed since it is a pre-built tool. In your case, it would make sense…

Hi Kenny, The format can be in JPG or PNG. Typically, though, if you're having an issue, it is typically related to company firewalls blocking Filestack. Is that a possibility that has been checked? Regards, Jesse

Hello Carolina, This is Jesse from the Statuspage support team. Thanks for reaching out in the community! Components cannot really be merged together. The closest thing would be to take the uptime from one component and then put that uptime onto another component. The only API we have, however, is to GET component data.…

Hi Fanny, Thanks for reaching out to the community around customizing automated maintenance messaging. This is not currently something that can be changed when you go the automated route. The automation is meant to just let people know that the maintenance is starting and stopping. You can always add updates while the…

Hi Nikolay, We do support POST on some functionality in our API. Any creation of incidents or components should be using POST while updating incidents or components would be either a PUT or a PATCH since it is not creating a new resource. That would be the only way that our API could accept data so in the case of only…

Hi Robert, Thanks for reaching out in the community about quarantined subscribers. You should be able to reactivate them from within the quarantine part of Statuspage. This article goes into more details about this: https://support.atlassian.com/statuspage/docs/view-quarantined-subscribers/ Please note that the quarantine…

Hi Ramya, I am not sure what your particular steps would be but it would probably involve allow listing Filestack in some way in your workspace. Every company has a different way of doing this. My recommendation would be to check your your IT team to see if something is being blocked. If you're able to access Statuspage…

Hello Ramya, This is Jesse from the Statuspage support team. Thanks for reaching out about the issue you are experiencing. I just tried this on my pages and I was able to delete and add new images so I am a bit curious where the issue might be coming from. One thing that I see as a common issue with the images on your page…

Totally makes sense! I'll reach out internally to see if there's a reason why it's missing but you should at least be all set to use it if you create a private page. Thanks for pointing it out! Regards, Jesse

Hello David, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question around the manage API. The manage API is available on all page types, including private pages. It is a bit interesting to not see it called out specifically on the pricing but it is available. Hopefully that…

Thanks Shin, I agree! Each request we get for this adds to that traction. Thanks for bringing it up. :) Regards, Jesse

Hello Shin, Welcome to the community and thanks for the question around the scheduled maintenance. I just tested this in my instance to go through your steps and it looks like this is not configurable. I also did some digging in our backlog and it looks like there is an open feature request for this. I have added this…

Hi Petar, If you are within Statuspage and click on your avatar on the bottom left and go to profile, you can select to toggle these off. Here is an article with more information: https://support.atlassian.com/statuspage/docs/update-personal-information-and-notifications/ Hope that helps :) Regards, Jesse

Hi Marissa, We don't have a public Jira board for Statuspage at this time. If you would like to open a support request with us, we can add your ticket to the request to show more interest in this feature. I definitely agree that it would be a cool feature to have, so please reach out and we can get you added. :) Regards,…

Ahhh understood Adam, That's a great idea to have if you're using Slack. Hopefully that helps with some of that extra noise. Regards, Jesse

Hi Adam, This is Jesse from the Statuspage support team. Thanks for reaching out about this. Notifications are only meant to be sent whenever the company has created an incident and have selected a component. It doesn't matter which status the component is in. This means, unfortunately, that there is no way to filter it…

Thanks for your help Kirk!

Hi Sarah, This is Jesse from the Statuspage support team. Thanks for the question around removing the long running incident/degraded component notifications to team members. Unfortunately, each member needs to choose whether they want to disable those notifications. The intent is meant to make sure that teams are aware of…

Hello! This is Jesse from the Statuspage support team. Welcome to community and thanks for the question around components and presenting that information to users. Statuspage is mainly used to be an incident communication tool so that when there is a big problem, you have a place to let stakeholders know what is going on…

Hello Andra, Welcome to the community! Thanks for the question around some stats for emails. We don't have any stats around how many people clicked a notification email. The only stats we provide are based on this: https://support.atlassian.com/statuspage/docs/what-are-page-analytics/ Beyond that, we don't really have any…

Hello Petar, Thanks for your question around adding a logo. I think the only time I have seen this issue is if there is something blocking filestack. Since we use them as a third party, we sometimes get issues where it is being blocked by a firewall and is causing that error. That would be the first thing I would check…

Hello Djamel, This is Jesse from the Statuspage support team. Welcome to the community. The incident creation section cannot be customized. It is set to provide incident statuses and component statuses and nothing more. I would be curious to know what fields you would add if this were customizable. What would you do with a…

Hello Facundo, This is Jesse from the Statuspage support team. Welcome to the community. If I understand correctly, you're looking to just get the component changes. Unfortunately, there is not a way to configure this as the point of the incident would be to send the incident data and the component change data in the…

Hello Michal, Thanks for reaching out to the community. This doesn't appear to be related to Statuspage but I did a little digging and it seems the page you linked is archived. This means that we have intentionally removed the article so it is no longer available for public view. If you had any questions around this still,…

Hi Ian, Thanks for reaching out about the Status Embed feature. That is a bit odd that it isn't showing up for you. The only thing I can think of regarding this is to double check the information here: https://support.atlassian.com/statuspage/docs/create-and-configure-the-recommended-status-embed/ There are a lot of…

Hi Brandon, Thanks for reaching out and welcome to the community. The emails are generated to show that they start on the day that the maintenance is happening based on the timezone. If you would rather have this show in Pacific time, you can change the timezone under "your page" > Page Info. This would allow you to set…

Hello Elias, Thanks for the question and welcome to the community. Currently, Statuspage does not have a way to track page clicks or traffic. There is a way, however, to add Google Analytics for your page so that you can have it tracked through there: https://support.atlassian.com/statuspage/docs/change-page-settings/ At…

Hi Michael, Welcome to the community! I went into Opsgenie to see if I could find any way to change that messaging but it does look like that messaging is pre-generated when it goes to Statuspage. It doesn't appear to be editable. It looks like unless users are okay with the wording, they disable any update messages going…

Hi Sébastien, I just heard from our team. The reason we don't guarantee SMS notifications to France has to do with the providers we use. Only one of the two providers we have supports SMS to France. The controller that handles SMS bases the decision on provider and not on Geolocation so we can't guarantee that the…