Jesse Klein Atlassian Team

Hi Sébastien, Thanks for reaching back out. I currently have my team trying to investigate why France does not appear on the list that we have. We are also trying to get a more definitive answer for you on whether it's supported. I don't think it's a mistake that France isn't on the list but I will let you know what we…

Sounds great! Have a great rest of your week!

Hello Jim, Welcome to the community and thanks for the questions. Let me try to address each one below: 1. Can you set start/stop time on an incident? Incidents do not have start on stop times like a maintenance would. The reason for this is that an incident would typically have a variable time. We have integrations with…

Hi Steve, Thanks for submitting this community question and welcome to the community. Statuspage itself does not have any monitoring associated with it but we can accept things from monitoring tools. We have specific integrations with things like Opsgenie or Pagerduty and we also have the ability to use component email…

Hi Tim, We don't currently have any plans to add this functionality to the API. I can make a feature request on this for you, however. Thanks for providing the use case on here. I will add that to the ticket that I create. I hope you have a great day! Regards, Jesse

Hi Sebastian, We do not have a native integration like we do with Slack. I am not sure what Rocket Chat uses but you might be able to to subscribe to webhook subscriptions if they do accept webhooks. It might be worth a shot. Here is how to set up a webhook…

Hello James, I believe we are already talking on the ticket together around this but to add some more context here: When you use the CSV to add page access users and you add their email and SMS information, it should create the user and then subscribe them. To find out if they are subscribed, you can go to Audience and…

Hello Sebastien, This is Jesse from the Statuspage support team. Thanks for your question about supported countries. Statuspage does not charge additional costs for any country but the ones listed are the ones that we know are supported with SMS notifications. We are not sure if the notifications will work in France since…

Hello Ahmet, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the questions around customization. The only visualizations we have are around component uptime and system metrics. The other things you mentioned like heatmaps, list views, and table views are not something that we offer.…

Hi Katherine, Thanks for the update. I am not sure either then. It's possible that your engineering team created something to use that leverages our API. I know that is a common practice for when people want to create dashboards. I wonder if this is what they are doing. If your page is not public, then it must not be the…

Hello Katherine, This is Jesse from the Statuspage support team. Thanks for the question around having in app banners. I was a little curious what you meant by this. Are you saying that the Statuspage site would have a banner on the page itself or are you referring to your website having a banner pop up when there is a…

Hello @plemke and @Alberto Sheinfeld Thanks for letting me know about some of the issues that you're running into. I went through this whole setup with Datadog on a test account and after some struggling, we finally got it working. It appears that with some UI changes, the help docs we have are a little outdated. It…

Hello Ondrej, This is Jesse from the Statuspage support team. Thanks for the question around redirecting the statuspage.io url to your custom domain. Unfortunately, this is not something that is possible. The main reason is that we want to have the original subdomain available as a form of redundancy. In the unlikely event…

Hello Anuj, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. We do not have an endpoint for updating and parsing the Pagerduty services lists. Everything that we use as a part of that app comes from the Pagerduty side and it is an all or nothing sort of integration.…

Hello Jessica, This is Jesse from the Statuspage support team. Welcome to the community and thank you for your question around using the platform for affiliate marketing. Statuspage's intended use is around incident communication. If something were to break within a system or a process in your company, Statuspage could be…

Hello Tran, This is Jesse from the Statuspage support team. Welcome to the community and thank you for the question around wanting to add API response time. Discord is doing this by utilizing the system metrics feature of Statuspage: https://support.atlassian.com/statuspage/docs/what-are-system-metrics/ I would take a look…

Hello Kilian, This is Jesse from the Statuspage support team. Thanks for the question and welcome to the community. We don't have any plans to implement business services directly into Statuspage at this time. I was taking a look at the business services in Pagerduty, however, to get a better understanding of them and it…

Hello Joey, This is Jesse from the Statuspage support team. Thanks for reaching out about wanting to change the position via the API. It appears that this is something that we don't have available through the API. There was a feature request created for this. I have added this post to that request to show more interest for…

Hello there, This is Jesse from the Statuspage support team. Thanks for the question around the uptime showcase. Unfortunately, this tool was built to show folks a glance of what your uptime looks like and was not really made to be used as the contracts for SLAs, which is why we do not have a quarterly or annual uptime. A…

Hi Michael, If you're referring to the status embed feature, I don't think it will. Localize should work on your page itself only. If you're referring to the localize widget, I believe that only shows the languages in their native form. For your messages, Localize takes the approach of having translated phrases so if you…

Hi Dawud, You are correct! My apologies for not being as clear. To consolidate for anyone else that sees the community post: If you want to see more than the 90 days of uptime for a Statuspage, you can add /uptime to the specific page's URL. For example, you can use metastatuspage.com/uptime to view the uptime history for…

Hello Dawud, This is Jesse from the Statuspage support team. Thanks for the question around uptime. As a viewer of a page, you can actually add /uptime to your URL like https://metastatuspage.com/uptime in order to see the uptime history. It still shows in three month increments but you can navigate back to any point and…

You're welcome! I hope you have a great week!

Hello Shekar, This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out about how to find the OrgID and UserID fields for the API. For the OrgID, you can click your avatar on the bottom left and select either Users or API Info. Then in the URL after organizations, it will show the…

Hello Bryan, We do have a feature request around this but at this time, there is no timeline for when this request will be implemented. I can totally see the risk of accidentally sending notifications. Hopefully this is a process that will need to be used very rarely. If we do make any implementation changes, we will make…

Hello Lukas, This is Jesse from the Statuspage support team. Thanks for your question around API caching and welcome to the community. I find it a bit strange that you're experiencing delays in the API responses for changes. For the manage API, there is no caching going on. The only thing that is cached is the status API,…

Hello Ken, This is Jesse from the Statuspage support team. Thanks for the question and welcome to the community. I don't see why you wouldn't be able to use a port number but I believe that you are limited to a URL for that field so an IP address is probably not valid. In regards to the SSL question, the webhooks are…

Hello Archana, This is Jesse from the Statuspage support team. Thanks for the question and welcome to the community. The alternative we provide to using the Entity ID and ACS URL is the SAML metadata. Unfortunately, beyond that, we do not support any plain test or the use of the API for this. If you would like to share…

Hello Skye, I like the formatting change you made to make it appear correctly. I do find that very strange that the graph in DataDog is formatted in miliseconds but the trace is in seconds. I think this might be something you want to bring to DataDog's attention as my guess is that we are taking what the trace is saying.…

Hello Skye, This is Jesse from the Statuspage support team. Welcome to the community and thanks for your question around your system metrics showing in seconds. It looks like you have everything set up correctly in datadog according to your pictures but maybe there is something strange going on. When you go to edit the…