Jesse Klein Atlassian Team

Hello Kinnaird, Thanks for providing the Loom video. I have attached this to the feature request to share with engineering. I can totally understand where the alert fatigue can come from. Thanks again for this. Regards, Jesse

Hi Dileep, Thanks for reaching out about wanting to understand the JSON responses. Welcome to the community. I think in general, to answer most of your questions, you can look at the API documentation for the Status API. To do that, take any Statuspage URL and append /api to it. This will give you examples of the schema,…

Hi Gunjan, Thanks for reaching out about what happens when you reach the limit of subscribers. This banner will appear on your subscriber page: Hopefully, this helps! Regards, Jesse

Hi Roman, The team created this article that goes into more detail about the changes: https://community.atlassian.com/t5/Statuspage-articles/Change-to-Skip-Confirmation-Notification-option-in-Statuspage/ba-p/2624654 Hopefully, that helps! Regards, Jesse

Hello Domenic, This is Jesse from the Statuspage support team. Welcome to the community and thanks for reaching out to clarify how the notification event triggers work. It looks like the link never made it so here is the event triggers table you're referring to:…

Hello, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the questions about adding a user to an audience-specific page. If I understand correctly, when you navigate to add a new user, do you not see the option to subscribe them after selecting a group or component like my screenshot?…

Hi Gavin, Thanks for reaching out to the community! There can be a few reasons an email can't be added but one common reason is that they were invited previously and never confirmed their email. If you're an admin, I recommend going to admin.atlassian.com and finding this user on your site. If they already exist, then you…

Hello Samina, Thanks for reaching out to the community with your question about multi-axis stacked bar charts. Analytics doesn't support this particular configuration at this time, though we are able to get stacked bar charts by joining multiple queries. If there is a specific chart you are trying to create or visualize,…

Hello there, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question. As far as I am aware, Atlassian doesn't have any specific restrictions on China. You mentioned being brought to this error page after redirecting multiple times. If you look in the dev tools of your browser,…

Hi Julien, This is Jesse from the Statuspage support team. Thanks for reaching out to the community with your question about third-party components and the API. There is no endpoint to subscribe to these third-party components. When you add one of these components within the application, it creates the component with its…

Hello Samira, Thanks for reaching out to the community about the system metrics that Telesign is using. This appears to be something custom. The standard system metric functionality within Statuspage only allows for one graph to be shown per metric so they might have used the API to bring in the data and then used custom…

Hi Liam, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about wanting to remove the previous incident updates from emails. There is no way to edit emails other than adding a footer. My only thought as an alternative would be to use something like a webhook subscription…

Hi Arun, Welcome to the community! This can't be done with the statuspage.io domain, but if you use a custom email domain, you can write out Digital Alerts. My understanding is there would be a technical limitation for having multiple names associated with the same email address. Also, it could confuse some folks if they…

Hello there, Thanks for reaching out to the community about how the skip confirmation email is not working. I did some investigating and it seems we currently have this off. The team should be creating a doc that talks more about why this change was made. For the second issue, I can't recreate this. Is this happening on…

Hello Nicola, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about a bi-directional Slack app. This is not something that we currently have and is not currently on a roadmap. I see that there is a feature request so I added this community post to that request to show…

Hello Jeremy, This is Jesse from the Statuspage support team. Thanks for your question about alternatives to using Localize.js. All Localize is doing is using JavaScript to manipulate the page text from one language into another so the alternative would be to do that manually using the custom HTML, CSS, and JS features. I…

Hello Daniel, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about limiting email subscriptions. There is no native way to do this within Statuspage on public pages. Since these pages are publically available, we don't have any mechanisms to lock the subscriptions in…

Hi Des, This is Jesse from the Statuspage support team. Welcome to the community. We don't have this on the roadmap at this time and the ticket is still in a state of gathering interest. I can add this community post to the feature request we have to show more interest but it might be a while before this gets prioritized.…

Hello there, This is Jesse from the Statuspage support team. Thanks for the question about users. The users through admin.atlassian.com are separated from adding subscribers with the pages. If you want to have this user setup to be an admin in Statuspage and have access to the service desk, this can be accomplished by…

Hi Shiran, That is correct. This is not something we currently have at this time. I still don't have information on when this feature will be coming to Statuspage. If you have any additional questions about this, please feel free to reach out with a ticket. Thanks for your time! Regards, Jesse

Hello Zyed, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about auto-updating another page. There is no built-in way to update one page from another page but you can utilize the Manage API and Status API to accomplish this. At a high level, you can use the Status API…

Hello Hitesh, Thanks for reaching out to the community about wanting to access the component uptime editor API. This is not a public API and is used to help the UI when changing the uptime. In terms of making this public, I don't see them doing that specifically for this endpoint but I can make a feature request to add an…

Hello Terry, Thanks for reaching out to the Statuspage community! I setup the Jira Software Integration to try and recreate this but I was able to get mine to work properly. This might be a situation where we need more information and since it is on the Jira side of the integration, I would recommend opening a support…

Hi Laurie, This is Jesse from the Statuspage support team. I'd be happy to reach out to the team on this but can you clarify something for me? Are you just looking to have the status.atlassian.com link posted on the community.atlassian.com home page or was there something more specific? Thanks for your time! Regards, Jesse

Hello Roman, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about timezones and templates. We currently don't have this feature but I do see we have a request for changes around how timezones work in Statuspage. I have added this community post to the request to share…

Hi Chris, It looks like we have a request for this so I have added this community post to show more interest in the customizations. Right now, this ticket, STATUS-650, is in a status of "not being considered." With more requests, this might be something the team can consider for the future. Thanks for your interest in…

Hi Chris, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about Slack messages. These Slack notifications come from the apps section on Statuspage and follow the Slack Integration documentation. Because this Slack integration posts any activity log update, you can't…

Hello John, This is Jesse from the Statuspage support team. Welcome to the community and thanks for your question about customizations with the banner that says "all systems operational." It is possible to make this change and we have an example in this help article that goes over what custom code would help. Specifically,…

Hi Jorge, Thanks for reaching out and welcome to the community. This is still not implemented. The desire for this feature is rather low despite Azure being a common platform. As a result, other features have been prioritized. It's not entirely off the table but it still could be a while before this is added to the…

Hello David, This is Jesse from the Statuspage support team. Welcome to the community and thanks for the question about scheduled maintenance. When you create a scheduled maintenance, you have the option to set some automation settings including the creation of the maintenance, an hour before the maintenance, when it is in…