Egor_abdi6j Atlassian Team

Hey Justin, Thanks for reaching out to Atlassian Community! At the moment, it is not possible to completely remove the “Unsubscribe” option from Statuspage notification emails. This option is automatically included in the email footer to comply with email communication best practices and regulations. Question 2: Modify the…

Hey Simone, Thanks for reaching out to Atlassian Community! The status 5.7.1 error typically indicates that the email was refused due to a policy restriction on the receiving mail server. Here are some steps you can take to address and avoid this issue: 1. Check Email Sending Limits: Ensure you are not exceeding the email…

Hey Juan, Thanks for reaching out to Atlassian Community! Please follow the steps described here - https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/ In case you're still having issues, please feel free to raise it with us. Best Regards, Egor

Hey Haris, In case you want to move Statuspage organization from one Atlassian site to another, then you need to contact us using the following link and we'll assist you further - https://support.atlassian.com/contact/ Best Regards, Egor

Hey Chris, Thanks for reaching out to Atlassian Community! Currently, Statuspage automatically subscribes new subscribers to all components by default. Unfortunately, there is no built-in option to change this behavior so that new subscribers are assigned to 0 components by default. You would need to manually adjust their…

Hey Nelson, Statuspage’s design aims for simplicity and security, ensuring that only designated team members have control over the entire page to maintain consistency and prevent misuse of permissions. Guidelines for Outside Processes: 1. Documentation: Maintain a shared document to track which team members manage specific…

Hey Nelson, Thanks for reaching out to Atlassian Community! Currently, there is no direct way to assign specific components to be managed by certain user groups within Statuspage. The permissions model in Statuspage allows you to assign team members different roles (Admin, Viewer, etc.), but these roles apply to the entire…

Hello There and thanks for reaching out to Atlassian Community! May I ask you please to reach out to us using the following link, so that we can assist you better? https://support.atlassian.com/contact/ Thank you, Egor

Hey! Thanks for reaching out to Atlassian Community! There were some issues from our side that were affecting Opsgenie's UI. May I ask you please to check if the issue still persists? I'm looking forward to hearing back from you. Best Regards, Egor

Hey Thibault, Thanks for reaching out to Atlassian Community! To stop the de-duplication of alerts in Opsgenie when using Grafana’s multidimensional alerts, you’ll need to ensure that each unique alert instance has a distinct alias. Opsgenie uses the alias field to determine if an alert is a duplicate, so making sure this…

Hey Bogdan, You need to ensure that the formatting is compatible with both email and Slack. Unfortunately, if Markdown is not working as expected, another approach would be to remove or simplify formatting that isn’t supported in Slack notifications. Yes, you should ensure uniform formatting across all parts of your…

Hey Daniel, These are the Long-running degraded component notifications. More info can be found here - https://support.atlassian.com/statuspage/docs/update-personal-information-and-notifications/ These notifications are sent after 3, 6, 12, and 24 hours. I'm afraid that at the moment, there's no possibility to adjust these…

Hey Daniel, Thanks for reaching out to Atlassian Community! In case you want to get notifications when there's a component status change without an incident, then it won't be possible to get email or SMS notifications right away. As per https://support.atlassian.com/statuspage/docs/notification-event-triggers/ component…

Hey Jeff, Thanks for reaching out to Atlassian Community! To display the Statuspage status box on a Sharepoint Online page, you can use an iframe to embed the status box, as Sharepoint Online modern pages do not support embedding <script> blocks directly. Here’s how you can do it: 1. Generate the Embeddable Widget URL: Go…

Hey Esteban, Thanks for reaching out to Atlassian Community! Yes, you can create Statuspage incidents via Jira automation. Please see the following KB article explaining how it works and detailed how to setup your automation…

Hey Thibault, Thanks for reaching out to Atlassian Community! Unfortunately, the basic subscription plans for Statuspage do not offer extensive localization options out-of-the-box, and full localization typically requires additional costs or higher-tier plans. However, here are some alternative approaches that might help…

Hey Bogdan, Thanks for reaching out to Atlassian Community! To avoid HTML tags appearing in your Slack notifications, you can use Markdown formatting instead of HTML tags. Statuspage supports Markdown, which is also compatible with Slack’s formatting. Here’s how you can update your template to use Markdown: Example:…

Hey Janane, Thanks for reaching out to Atlassian Community. Step 1: Verify Your JSM License Ensure that your Jira Service Management (JSM) plan includes Opsgenie. Certain JSM plans (e.g., Premium and Enterprise) include Opsgenie functionalities at no additional cost. If you are on a plan that includes Opsgenie, you should…

Hey There, Thank you for reaching out with your request for enhanced notification customization on the Statuspage. I want to update you on the steps we've taken so far: Feature Request Submission: We have filed a feature request with our product team. This request outlines the need for users to selectively receive…

Hey There, Thanks for reaching out to Atlassian Community! To achieve your goal of handling alerts based on CPU utilization and managing escalation without creating duplicate alerts, you can use OpsGenie’s Alert Policies and Integration settings. Here's a simplified guide: * Create Integration with CloudWatch: Set up your…

Hey Mert, Thanks for reaching out to Atlassian Community. I'm afraid that at the moment there's no possibility to get the needed data for the automation. Once you create an incident, you won't see its ID. I filed a new ticket here for our engineering team - https://jira.atlassian.com/browse/OPSGENIE-2085 Please feel free…

Hey David, Thanks for reaching out to Atlassian Community! I've done a few tests trying to reproduce the same behavior as you described, but in both cases, I get all of the subscribed components. May I ask you please to open a ticket with us, so that we can check it together? Here's the link…

Hey Kunwar, Thanks for reaching out to Atlassian Community! If you need to update past maintenance times on Statuspage, follow these steps: * Log into Statuspage: Access your dashboard as an admin. * Navigate to Past Incidents/Maintenances: Find the maintenance event you need to update. * Edit the Event: Click on the event…

Hey Bogdan, Thanks for reaching out to Atlassian Community. May I ask you please to share a link to your Statuspage, so that I can validate what can be a reason that the incident history link is not visible? Also, there's a chance that it was made intentionally, as we do have the option to hide incident history links using…

That's amazing Daniel, thanks for the confirmation, I'm super happy that it works for you :) 

Hey Sagar, It appears that you're checking the roles from your Atlassian admin's side. Could you go to your Opsgenie account https://vivcourt.app.opsgenie.com and then go to Settings >> Users >> Modify roles from there? Thanks, Egor

Hey Daniel, Thanks for reaching out to Atlassian Community! In case you don't have access to Settings >> Users, then there's a chance that you don't have the needed role "Admin" or "Owner" to add or edit users. I checked your Vivcourt instance and can confirm that you have a "User" role. That would be the reason why you…

Hey Luan, Thanks for reaching out to Atlassian Community. The limit # of users x100 means that you'll get, let's say for 10 users, 1000 SMS notifications limit per month. After the next billing, your resource usage is reset and you have again the limit. It's worth noticing that this limit applies only to the Essentials…

Hey Elena, Thanks for reaching out to Atlassian community. Yes, indeed you can have a free license for your Opsgenie. Please see what are the options, features, and limitations in the following article https://www.atlassian.com/software/opsgenie/pricing Here's the link to start your Opsgenie instance…

Hey Carlos, Thanks for reaching out to Atlassian Community! There is actually a way to remove the subscribe button but it requires the use of custom code. We have some examples of how you can do that with the customizations cookbook: https://help.statuspage.io/help/customizations-cookbook While this may remove the button…