Egor_abdi6j Atlassian Team

Hi @Suraj Gulati Thanks for reaching out to Atlassian Community! Currently, Opsgenie does not support fully customizing the payload structure for outgoing integrations (such as Webex) directly from the UI. The webhook integration sends a fixed JSON payload, and while you can choose to include fields like "alert…

Hi @Vipeen Sekharan Thanks for reaching out to Atlassian Community! Based on your description, it does sound like an authentication issue between Opsgenie/JSM and Microsoft Teams for your other team members. When users see the message “You aren't signed in. Sign in to your Atlassian account to manage your alerts, on-call,…

Hi Alexander, Thanks for reaching out to Atlassian Community! Here's what you need to do: Open a Support Ticket: Since you can’t access the old email, you’ll need to contact Atlassian Support directly. Use the following URL https://support.atlassian.com/contact/#/ and select Statuspage as your product. Atlassian will ask…

Hi @Ankur.Khanna Thanks for reaching out to Atlassian Community! Could you elaborate more on what is your scenario and what you're trying to find out? I'm looking forward to hearing back from you. Best Regards, Egor

Hey @Petr Baudis Thanks for reaching out to Atlassian Community! When checking the Freshdesk integration, I can see that the option is present for the ourgoing actions: Could you make sure to check the ourgoing parameters? Best Regards, Egor

Hey @noans Thanks for reaching out to Atlassian Community! I understand that you're trying to delete a Statuspage organisation and then the whole Atlassian account - could you please follow the steps described here to do that? https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/ Please let me know…

Hey @Karthick Raj Thanks for reaching out, and I completely understand how frustrating this can be. Unfortunately, at this time, Statuspage does not offer filtering or search functionality in the Activity Log, and there is no API available to query or export these logs. This does mean that locating a specific event—such as…

Hey Claire, Thanks for reaching out to Atlassian Community! In order to suspend users, you need to suspend them via Atlassian Admin panel - https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/ In case you want to do that via Opsgenie settings, then you need to delete these users. To do that, go to…

Hi There, Thanks for the question! You're right — when Alertmanager sends alerts to Opsgenie, those alerts can then trigger outgoing actions like webhooks. So the flow you're aiming for is totally possible. If your goal is to send alerts from Prometheus (via Alertmanager) to a Lambda function, you can do that by setting up…

Hi Marco, Thanks for reaching out to Atlassian Community! Thanks for sharing the details! It looks like you're almost there — the alert is coming in with the correct fields, but the automation and notification policies are being skipped because the alert doesn’t have an owner team assigned. Here’s what’s likely happening:…

Hi Ravi, Thanks for reaching out to Atlassian Community! At the moment, Opsgenie does not offer a native integration with Groundcover. To connect the two, you'll need to use an API-based integration by leveraging the Opsgenie REST API — specifically the POST /v2/alerts endpoint. To get started, make sure you've created an…

Hi @Sankatala, Sushma Thanks for reaching out to Atlassian Community! You're absolutely right to reference the Override an on-call schedule documentation — however, here's what's likely happening: Even though non-admin users can create overrides, the ability to edit the "override shift participant with" field specifically…

Hey Tejaswara, Thanks for reaching out to Atlassian Community! If you'd like to delete an existing alert for an application that’s no longer in use, you can follow the steps outlined in the following knowledge base article:🔗 Close and delete an alert | Opsgenie | Atlassian Support In case you're managing alerts via…

Hi Norbert, Thanks for reaching out to Atlassian Community! From what you've described and shown, it looks like the @OpsgenieEU list command in your MS Teams v2 integration is returning all open alerts, not just those scoped to your specific team. This behavior can happen when the integration is configured at the global…

Hi Matthew, Thanks for reaching out to Atlassian Community! If you create a maintenance window in Statuspage and make sure all the "Notify subscribers" boxes are unchecked, then no notifications will be sent at all, not during scheduling, before the start time, or during/after the event. This includes: The initial…

Hi There, Thanks for sharing the details! Since your request works in Postman but fails in code with the "Key format is not valid!" error, it likely comes down to a formatting issue in how your script is sending the request. A few things to check: Make sure there are no extra spaces in the Authorization header (GenieKey…

Hey Aleksander, Thanks for reaching out to Atlassian Community! It's a really good observation and you're right to question how the pubDate field is being used in the Statuspage RSS feed. In the RSS 2.0 specification, the pubDate is meant to reflect when the item was published — for example, when a blog post or news…

Hi Sandeep, Thanks for reaching out to Atlassian Community! Thank you for reaching out and sharing your concerns — I completely understand how frustrating this situation must be, especially during a critical production issue. Please know that while the Atlassian Community is a great place to share experiences and get help…

Hey Andrei, Thanks for reaching out to Atlassian Community ! Currently, Opsgenie’s integration with Amazon SNS does not support encrypted SNS topics that utilize AWS Key Management Service for server-side encryption. This limitation can lead to issues such as KMSAccessDeniederrors when attempting to integrate with…

Hey Matt, Thanks a lot for bringing this up to us! I could reproduce the same on my test instance and opened the following bug ticket to our engineering team to fix this - https://jira.atlassian.com/browse/STATUS-977 Please make sure to start watching it, so that you can get notifications about further updates. In case…

Hey Florencia, Thanks for reaching out to Atlassian Community! To ensure that alerts with an escalation as a responder are notified in Slack, you need to verify a few key configurations. First, check the Slack integration settings in Opsgenie. Ensure that the integration is configured to notify alerts for all responders,…

Hello There, Thanks for reaching out to Atlassian Community! The filter you’ve set up (Message Not Contains 4xx) should work as expected to prevent alerts with "4xx" in the message field from being sent to the Teams channel. However, if it’s not working, there are a few things to check: * Filter Placement: Ensure that the…

Hey Marco, Could you please raise a ticket with us using the following link? https://support.atlassian.com/contact/#/ We would need to check this case with you in a private ticket. Best Regards, Egor

Hey Mirek, Thanks for reaching out to Atlassian Community! I checked the documentation for all three products and based on the info, I created the following table: Opsgenie Features and Their Availability in JSM and Compass Feature Opsgenie Jira Service Management Compass Alerts & On-call Management Available Available…

Hey Matthew, Thanks for reaching out to Atlassian Community! Currently, Opsgenie does not support automatically adding specific responders or individuals to a Slack channelcreated from an incident. When a Slack channel is created for an Opsgenie incident, only the responders who are part of the incident get notified in…

Hi Irene, Thanks for reaching out to Atlassian Community! If voice notifications are delayed or not sent, this is usually caused by Notification Policies or escalation delays in Opsgenie. To troubleshoot: Check Notification Policies: Ensure that voice notifications are set to trigger immediately without delays. Review…

Hey Jennifer, Thanks for reaching out to Atlassian Community! Thanks for your detailed explanation and the screenshot! I’m happy to clarify how this works. When Does a Scheduled Maintenance Move to the "Open" Tab? Scheduled maintenance moves to the "Open" tab 30 minutes before the start time. This is the default behavior…

Hey German, Thanks for reaching out to Atlassian Community! If you're not consistently receiving notifications from the Opsgenie app on your Android device, there are a few common causes to check: Notification Policies: Ensure that your notification rules and escalation policies in Opsgenie are correctly configured for…

Hey Tonny, Would you be able to share a screenshot of the notification to your ticketing system? Could you please provide more details of what is the integration? Best Regards, Egor

Hey Tonny, Thanks for reaching out to Atlassian Community. I can confirm that by default, Opsgenie does not send notifications when an alert is deleted. Best Regards, Egor