Egor_abdi6j Atlassian Team

Hey Abhilash, Thanks for reaching out to Atlassian Community! To customize the header of your Statuspage, including the logo and "Subscribe to Updates" button, you'll need to use custom HTML and CSS. Unfortunately, Statuspage doesn't offer a direct setting for header modifications, but you can leverage the customization…

Hey Anil, Thanks for reaching out to Atlassian Community! To add a dynamic value, such as message.extract(), in the Tags field of an Opsgenie email integration alert rule, it's important to ensure the property extraction is correctly formatted. You could try extracting the value into an intermediate alert property first,…

Hey Natalie, The error message "400 Bad Request: 'missing_text_or_fallback_or_attachments'" indicates that your webhook request to Slack is missing required elements in the payload. Specifically, Slack expects the payload to contain one of the following fields: text, fallback, or attachments. I would recommend using Slack…

Hey Chris, Thanks for reaching out to Atlassian Community. We do have a ticket opened for that and it's in progress at the moment. You can follow it here - https://jira.atlassian.com/browse/JSDCLOUD-9565 In the meantime, there is a workaround, that can be found here…

Hey Vinicius, Could you please open a ticket with us using the following link and we'll help you? https://support.atlassian.com/contact/ Best Regards, Egor

Hi There, Thanks for reaching out to Atlassian Community! The 404 error you're seeing when attempting to modify data points via the API suggests that the request is either targeting an incorrect endpoint or there could be an issue with your API keys or permissions. The API request you're sending should be correctly…

Hey Shahid, Thanks for reaching out to Atlassian Community! Could you raise a ticket with us using the following link, so that we can delete your Statuspage organization? https://support.atlassian.com/contact/#/ Best Regards, Egor

Hey Nikita, Thanks for reaching out to Atlassian Community! When creating regex patterns for Opsgenie email integration, it's important to note that Opsgenie regex does not support certain modifiers, like the global flag (/g). However, you can still use regex to match all relevant portions by structuring the pattern to…

Hey Brad, Thanks for reaching out to Atlassian Community! I see that is another community article related to this topic and it was solved - https://community.atlassian.com/t5/Opsgenie-questions/Has-anyone-integrated-Ops-genie-with-share-point-for-on-call/qaq-p/2215086 Could you check it and see if it helps? Best Regards,…

Hey Vincenzo, Thanks for reaching out to Atlassian Community! Yes, we do provide vCard with the numbers that we use and you can add them to your contacts. Please see the Download URL for the US region: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-US-vCard For the EU region…

Hey Akshay, Thanks for reaching out to Atlassian Community! Statuspage already has several measures in place to prevent spam subscriptions. First, it uses a double opt-in process, which requires users to confirm their email via a confirmation link before they are added to the subscription list. This ensures that only…

Hey Mikel, Thanks for reaching out to Atlassian Community! It is possible to notify users in an affected services group when an SLA is breached in Opsgenie. You can create an integration or use Opsgenie automation rules to trigger alerts based on the status of the SLA in your connected system (e.g., Jira Service…

Hey Kim, Thanks for reaching out to Atlassian Community! To route after-hours calls from your 3CX system to the right on-call team in Opsgenie, you can use the Auto-Attendant feature instead of multiple numbers. The Auto-Attendant allows you to direct callers to the correct team by setting up options like “Press 1 for the…

Hi There, Thanks for reaching out to Atlassian Community. Please see the following article explaining how third-party components are working - https://support.atlassian.com/statuspage/docs/add-a-third-party-component/ Please note, in case you want to add a third-party component of the page that you do not own, then you…

Hey Afton, Thanks for reaching out to Atlassian Community! As per https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/ there's no deadline for the migration. Please note, this is only if you're using a Standalone Opsgenie account. In case your Opsgenie is…

Hey Janaki, Thanks for reaching out to Atlassian Community! First, we need to understand if anything comes to Opsgenie. Could you please go to Settings >> Logs and validate if there are any logs related to Icinga2. In case not, I would suggest checking it on the Icinga2 side and make sure that it's triggering something…

Hey Bertrand, Thanks for reaching out to Atlassian Community! When you group components in Statuspage, the overall status of the group is determined by the statuses of the individual components within it. Here’s how it works: •Operational Status: If all components within a group are marked as “Operational,” the group…

Hey Stelios, Could you please open a ticket with us, so that we can check it further? Please use the following link - https://support.atlassian.com/contact/ Best Regards, Egor

I also went ahead and deleted the screenshot that you posted. 

Hey Stelios, Thanks for the screenshot! It appears that you're not using the right page ID, as it appears to not be full. You can find the full page ID in the URL of your page. Here's an example of my page, where 054yz2gb827l is the page ID. https://manage.statuspage.io/pages/054yz2gb827l/incidents Also, I see that you…

Hey Stelios, In order to provide the info about the page ID, you have to authenticate in the Integration settings. To do that, please go to your Statuspage integration in Opsgenie >> Edit >> Authenticate with a Statuspage account and provide the needed details. Please let me know if it helps. Best Regards, Egor

Hey Stelios, Thanks for reaching out to Atlassian Community! Opsgenie and Statuspage can be integrated to ensure that any alerts received in Opsgenie from various integrations can automatically update components on Statuspage. This integration allows Opsgenie to send real-time updates to your Statuspage, helping to keep…

Hey HN, Thanks for reaching out to Atlassian Community! We’ve created a feature request to fix this issue. You can find more details and follow the progress of this request here: OPSGENIE-2205. We encourage you to vote for this request and add any comments if you have more feedback. You can also watch the issue to get…

Hey Marc, Thanks for reaching out to Atlassian Community! To filter and receive alerts only when a pull request is merged into the main branch in GitHub, you need to configure the GitHub integration in Opsgenie. Set up a condition in the integration settings to check if the target branch of the merged PR is main. This way,…

Hey Armitha, Thanks for reaching out to Atlassian Community! Yes, it is possible to categorize all server-related alerts under a single tag in Opsgenie. You can achieve this by using regular expressions (regex) in your integration settings to ensure that different variations of server alerts are grouped under a common tag.…

Hey Noelle, Thanks for reaching out to Atlassian Community! Basically, there are a few steps you need to check: 1. Go to your Opsgenie account >> Settings >> Notifications and check if your "Schedule Start" action is set properly. 2. Check if your app has permission to send you notifications. There are more troubleshooting…

Hey Zoe, Thanks for reaching out to Atlassian Community. We can help you for sure, could you please raise a ticket with us using the following link? https://support.atlassian.com/statuspage/ With a ticket, we can see your email address and check the logs for your user to find out why you're not getting notifications. Best…

Hey Peter, Thanks for reaching out to Atlassian Community! Yes, your custom templates with translated Chinese text will display correctly on the Statuspage and in email notifications. Statuspage should render your translated content as expected. Please note that all generic messages from Statuspage are going to remain in…

Hey Brett, Thanks for reaching out to Atlassian Community! This is true, when exporting alerts via UI, there's no priority field included. Workarounds: 1. You can get the list of alerts using our API - Example API call: GET https://api.opsgenie.com/v2/alerts 2. You can get the list of alerts with priority field under the…

Hey Jiří, Thanks for reaching out to Atlassian Community! Unfortunately, the Azure integration with Opsgenie does not currently support dynamic properties such as tags. It appears these tags are not included when alerts are sent from Azure to Opsgenie. This means that tags set in the Azure portal do not carry over to…