Samie Delebo - Your Gal at Gliffy Atlassian Partner

Hi @Emilrose Reyes ! Would you please email our team at support@gliffy.com? Thanks! Samie

Following up with a workaround, in case you haven't had a chance to email our support team quite yet! One of the common causes for this is when your diagram title has a special character, ie: an ampersand. Edit the Confluence page where this problem is occurring > Start the Gliffy Editor on the page above or below the…

"Probably a marketer's nightmare" < I chuckled! I love having low- or no-meeting days to get through some nagging tasks and actually think about some of the strategic issues on my projects or brands. Right now I have overdue onboarding tasks for a part of our marketing tech stack that I need to get to, and a few hours…

Hi Curt! This is a known issue — I've run into it myself. :) Would you please email our support team at support@gliffy.com so that they can help you troubleshoot and get a little more info about where you're using Gliffy? Thanks so much! Samie

About to use that advanced tab every day. Thanks for the update, @Tiffany Chung !

Kind of like you, Jimmy, I think my team will be diving into whiteboards faster than any of the other features. It seemed like there was a lot of excitement at the event over the whiteboarding features, too! But, I'm most likely to have an hours-long conversation about AI. 😉

Hi Olga! I'm happy to speak with you about how our customers manage processes with Gliffy and Confluence. I do believe a diagramming tool will greatly enhance this use case within Confluence, but someone else may have feedback or ideas otherwise. :) Please look for an email from me and we can set up some time to chat! Samie

Glad you got it figured out, Walter! :) 

I'm the #1 fan of the new ACE Minneapolis/Twin Cities chapter, but can't wait for Toronto!!

My big tip is...Wear comfortable shoes and consider wearing a different pair each day of the conference! Even if you're staying at the Venetian, it's a bit of a hike to and from the expo hall.

Hi Roli! Love to hear that you're using these two apps together — would you mind reaching out to me at skaufman@perforce.com so that I can introduce you to our product manager? Some of the solutions for these issues could veer into feature request territory, but I think that could be great for some of our customers! Right…

Carlotta provided you with the perfect answer. :) 

Hey @Jéssica - PASE HIDROMETRIA ! What app are you using? Happy to try to help. :)

Hi Chad! You're totally correct — links should be accessible in the view mode. Would you please contact our support team by emailing support@gliffy.com so that they can get more details and investigate further? :) Also, knowing if your team is on Cloud or DC will be extremely helpful! Thanks so much, Samie

Hi Ben! You add a Gliffy diagram while editing a Confluence page! The item on the left is more for configuring your app's settings. Here's a link to a full how-to for you :) https://www.gliffy.com/blog/how-to-create-confluence-diagrams Samie

Hi @Gorrepati Satyavani ! Please email our support team at support@gliffy.com if you haven't yet. To help trouble-shoot, we'll want some info about your account that you probably don't want to post publicly (like your Entitlement Number or SEN). Thanks so much! Samie

@matt_l Atlassian is telling me they may have addressed the issue. Would you mind trying again as well? Appreciate your help!

Hi @Inas Ait-Salah ! Would you please email our support team at support@gliffy.com?

Hey @matt_l ! Understood — would you mind emailing me at skaufman@perforce.com? The Atlassian team is asking us for some info about your account (like your SEN) that I don't think you want shared on the public forum, which I why I asked you to open your own ticket, too. I can pass your details along in our ticket instead!…

That is extremely valuable intel, thank you so much!! The Gliffy team has opened a ticket with Atlassian and escalated, but it looks like folks are having a hard time reproducing the issue. I've been asked to refer you to Atlassian support: https://support.atlassian.com/ This way, Atlassian can help you troubleshoot/look…

Accidentally responded from the wrong account. I'm a member of the Gliffy team, which isn't clear above ^ Apologies!

Hi @aravind1516 , you can absolutely install similar plugins — it shouldn't be an issue to have Draw.io and Gliffy in the same instance. :) 

Hi @Gen Gulay ! If Deepak's suggestions don't help you solve this, please feel free to email our support team at support@gliffy.com. Our PM might be curious to hear more about how you're using Gliffy between Confluence/Jira + your needs within this use case. Would you be willing to have a convo with him? I'd be happy to…

Welcome back and happy new year, @tmashinter ! That's a really thoughtful question — thank you. A few key members of our PM team are still on holiday, but given the depth and detail of your feedback, I'm wondering if you'd like to do a debrief directly with them when they're back into the office? If so, you can email me at…

Hi @tmashinter ! Our update released today should address some issues with having the same diagram open across multiple tabs — I hope your user experience is back on track. 🤞 As I mentioned, your feedback has helped our team appropriately prioritize some of our known issues as we've worked on a major feature release. If…

Amazing! Thanks @tmashinter — I'm hearing from the team that they've addressed issues with that "refresh" behavior and are targeting another release tomorrow. It sounds like your team's feedback has been really helpful. 

Hi @tmashinter , just getting caught up. I'm really sorry the latest release caused additional issues. I've pinged our team on everything described above, just in case you haven't relayed these details to the support team. I'll have a further update for you tomorrow. Appreciate your patience!

Hi @stvi and @tmashinter — confirming that a fix for this will be available in our next release! Should be a matter of days as we want to get updates out before the holidays. I will ping you again when that's available. :) 

Hi @stvi ! I'm checking with the team! It is a high priority bug and I know it is being addressed in our current sprint, but not sure on progress as I'm on the marketing side of things. Please stay tuned!

Loved getting to join you for the Koblenz, Germany and Belgium events, @Fun Man Andy 💙🙌