Samie Delebo - Your Gal at Gliffy Atlassian Partner

Thanks for being so on top of it! I do know we're catching up after the Thanksgiving holiday weekend, so appreciate your patience. :) 

Hi @tmashinter ! I'm a member of the Gliffy marketing team so I can't offer direct support, but I really appreciate all the detail you've captured here! You mentioned that you logged a bug with the Gliffy team, so I'm assuming you're in touch with our support folks at support@gliffy.com. If not, that would be the best…

Hi Adam! If you have admin permissions and a hunch of what the original diagram was called, you can find a list of all diagrams in your Confluence space using these steps: https://help.gliffy.com/confluence/Content/GliffyConfluence/Finding-gliffy-diagrams-confluence.htm Without admin permissions, I don't think there's a…

Hi everyone! I hope you've emailed our support team as I suggested above! Their email is support@gliffy.com. My understanding is the the CSRF token error may have to do with your Atlassian login credentials timing out, so whether or not this is something Gliffy can address/caused by a bug on our side will definitely depend…

Hi Saravana! I would recommend emailing my coworker, Andy, who is helping our customers migrate and can answer your licensing questions to make sure you're in great shape. Reach out to abryl@perforce.com. Thanks! Samie

I think you're correct, Aron! Saravana, your diagrams are saved in Confluence in two ways: one is a working file and one is just an image, which is the content displayed on your page. So, I think if you selected "none" for Gliffy but still migrated with attachments, the image files would be there. (Not 100% certain, but I…

Hi Rahul! That definitely sounds like an issue; I think that the diagram version should match when you revert to a previous version of the original page. Would you mind emailing our support team at support@gliffy.com so that they can let you know what steps to take? :) Samie

The lego idea is adorable! I like that it can be company events and milestones as well as your tenure. Something that we recently started doing that I really appreciate is including anniversaries and birthdays on the monitors at the entrance to our office. It's a nice way to have a little extra visibility so that when I…

Hi there! We may have some options for your team as you migrate and do regularly offer extensions. Would you please email my coworker Andy at abryl@perforce.com to let him know about your migration, team size, and expected timing? He'll be able to tell you how we can support your team! Samie

Thanks for Gliffy the shoutout! 💙 It's so interesting to me that three of four of these apps help teams make their pages more visually engaging.

Oh no!! @Laura Holton _ACE Manchester_ do you need another? 💙

🙌 Amazing!

Oh, you'll need to have Gliffy installed before you can add a Gliffy diagram. Here's our Atlassian Marketplace listing! https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=overview

Ahh! Thank you so much for continuing to investigate, Sebastian. I appreciate you letting our support team know — that's the fastest way to get it logged as a bug. I'll be sure to ask people to check for special characters if this issue comes up again. :) 

@Maggie Norby Adams would you please embed our video when you have the chance? Thank you!

That's so strange! My recommendation was going to be to check the page attachments, but I expect you'll find everything there... Would you mind emailing our support team at support@gliffy.com? They'll be able to help. :)

Gliffy-endorsed answer, right here! ^ Thanks, Brant!! Aparna, if Brant's response doesn't work for you, feel free to email support@gliffy.com. :) 

Gliffian + Confluence fanatic here. :) Aside from my favorite diagramming tool, I think some of the smartest and best apps for Confluence are those that make keeping information organized and digestible easier. Space Tools Pro is great for teams who need to wrangle an unorganized instance and maintaining a clear…

Hi! If you have Gliffy already, you can just type "/gliffy" while editing a page in Confluence Cloud. Here's a video tutorial: https://youtu.be/XxX8iyWzydg Hope this helps!

Amazing to hear, Mark — that's the type of honesty I really appreciate! Feel free to reach out to my teammate Andy (abryl@perforce.com) as you continue investigating and having these conversations. He may be able to help you make the case and answer questions about our pricing structure. Have a great day!

Hi @Admin , Based on your comment above, it sounds like price is the factor you're most concerned with. But, I wanted to let you know that the Gliffy team would be happy to talk through any feedback you have on the product functionality or feature set — we want Gliffy to be an indispensable part of your work! Let me know…

Totally understand! We just wrapped up a demo call and it's sounding like the team has made some progress already. Would you mind emailing support@gliffy.com and let them know you'd like updates on GDEV-2382? You can say that you posted about the issue on Atlassian Community and I sent you. :) Thanks so much for being…

Hi Richard! So sorry for the inconvenience. This is a bug our team logged last week, so it's on our radar and something we're working to fix! I don't have an ETA quite yet, but I'll let you know what else I hear from the team. I do think a workaround was editing each diagram (like you alluded to!) but I understand that's…

I feel like you took a really big leap from hobby to hobby! :) In trying to answer this question, I really ended up with different threads of things I've liked that have led me to something else and then to something else.. so a series of steps. For example, I've always hated games that are more based on luck than actual…

Hi Alexandra! Totally understand wanting to get this resolved. I don't have an update — I'm not directly part of our support org, so I'd also encourage you to report your issue at support@gliffy.com so that they can help you troubleshoot and let you know the game plan. 

@Andy Gladstone (suppressed) memory lane made me cackle! I played soccer the summer before kindergarten and I don't remember it much because, well, I was 4. I think at that age nobody is old enough to be good or bad at soccer, but I didn't seem very enthusiastic... so at the end of the season, my parents asked me what my…

Hi Marcus! I think we had a similar issue a few months ago and ended up referring that user to Atlassian support. Would you mind emailing our support team at support@gliffy.com to see if that's the appropriate next step? Thanks! Samie

Thanks so much :) 

Hey Timo! Similar to my other responses here, I'd really appreciate it if you let our support team know about these issues by emailing support@gliffy.com. Your feedback helps a ton!

I really appreciate your additional detail, thank you! I'll relay it to our product team — we have definitely prioritized diagramming (flowcharts and technical documentation) over wireframing within our use cases, but we want our customers to have the flexibility to do both well. Just one follow up question, if you don't…