Samie Delebo - Your Gal at Gliffy Atlassian Partner

Hi @Penny Waterson ! I'm from the Gliffy team. We recently made some changes as required by Atlassian. We used to integrate via the Connect Platform and made the shift to Forge. As part of that, we have an unexpected behavior where the Resource Center is showing up on the Confluence page, not just in the editor. We're…

Hi Alexandra! Totally hear you—I miss the full-screen editing experience too. The way that Marketplace apps integrate with the Atlassian platform has changed. We used to use the Connect platform and now use the Forge platform, which Atlassian is requiring that everyone in the Marketplace adopts by the end of the year. One…

Hi there! We had a similar issue reported yesterday and were able to resolve the issue for the customer, but it does require that you open a support ticket with our team for now. Would you please email support@gliffy.com so that we can get all your account details? Thanks so much!

One month til some big hugs! :) To answer your "booth duty" question—I'm always looking for a mix. Give me a few hours each day on the spot and on my feet, but also a opportunities to sit down with someone super smart to dig into their challenges. Best way to keep my energy moving throughout the event!

@Jimmy Seddon I swear you packed 10 years of work and leadership into those five. You rock. All the best!!! 

Hi @Richard Ward ! Definitely hear you that how the diagram displays on page is important — and we've got a fix for Confluence Cloud that might address the buggier parts of your scaling experience nearly ready for release. You can reach out to our support team at support@gliffy.com to share your specific details and make…

Hi @Etshokin_ Aaron ! That's troubling! Please reach out to Gliffy's support team by emailing support@gliffy.com. They'll be able to help investigate the problem further. Thanks!

Hi @Mercy R ! Some great recommendations above. If you're still having a hard time getting into Confluence and Gliffy, please feel free to reach out to Gliffy's support team at support@gliffy.com for extra assistance. Thanks! Samie

Sounds good, @Sharma, Navin Kumar ! I think you should reach out to your Confluence/Atlassian admin. It seems that you lost edit access to some of these pages for some reason. Gliffy's permissions management is to always follow the permissions set on the Confluence page where the diagram lives; this means that if you can't…

Hi @Sharma, Navin Kumar ! If you don't mind, I'd love for you to reach out to our support team—you can email support@gliffy.com ? One other thing that might be clarifying: are you able to edit this Confluence page at all? (Not specifically the Gliffy diagram?) I am wondering if the space or the page with your Gliffy…

Hi @ngonzalez ! Would love more details on this as I'm not aware of a different tool offering this functionality within Atlassian. We have made changes to the viewer and on-page experience since 2022 but haven't implemented this feature request. Would you be up for a 30 minute convo to show me your issue? You can email me…

Hi Amit! What tool/app are you using for diagramming? Samie

Hi Vanessa! If you haven't yet, would you be willing to open a support ticket with the Gliffy team? You can email support@gliffy.com. We're happy to investigate further! Thanks! Samie

Hi Jimmy — it's been a minute! Happy Wednesday. :) I think interacting with other creative media is really important. As someone who's directing my creative energy toward writing and cooking, that means primarily reading (memoirs, substack, bon appetit magazines...). Pulling inputs from others expands your palette so that…

Gary is a gem!! :) 

Currently, I'm using: * Goodnotes on my iPad: I purchase a digital planner every year and log my time, write down priorities and tasks for the day, and use this as my scratchpad throughout the day * Confluence for any formalized, work-related notes: ie if I attend a webinar and want to share my notes with the team, they…

Hi Leo! Our team doesn't use any fancy integrations, but Confluence Databases has been a good way to track ideas and include data like search volume or ranking alongside. The K15t team actually used an editorial/content plan as their example in the Databases video — check it…

Hi @Akanksha Sharma Westpac ! Would you please reach out to our support team at support@gliffy.com ? They will be able to help you troubleshoot. :) Thanks!

Hi @Kumar K, Aneesh ! I'm from the Gliffy team. :) This is really strange and I'm not aware of similar issues right now. Would you please reach out to our support team? support-gliffy@perforce.com or support@gliffy.com. Thanks!!

I will absolutely update you :) Thanks!! @Håkon Harnes 

Hi @Håkon Harnes ! I'm Gliffy's product manager! Thank you for the great photo and clear recommendation! I am logging this in Jira Product Discovery now for the team to review and track. Feel free to reach out to me with any other feature requests or questions about Gliffy. :) My email is skaufman@perforce.com !

Hi @shashibhushan.tivari and @Aditya Sheshadri ! If you haven't yet, I'd still love for you to email our support team about the problem you encountered so that we can get more information and investigate ways to reduce this error. That email is support@gliffy.com. Thanks so much!

Hi Aditya! Would you please email our support team at support@gliffy.com so that we can get some info from you and start troubleshooting? Thanks!!

Hi @shashibhushan.tivari +1 to this rec from Valerie! I'm not aware of any active issues, so I'd love for our support team to have the opportunity to troubleshoot with you. You can also email the team at support@gliffy.com. :) (I'm Gliffy's PM!) 

Hi @Si !! Thanks so much for doing all this investigation! Would you mind reaching out to our support team at support@gliffy.com so that we can get this captured in our systems and ask any follow up questions? I'm Gliffy's PM and I'll keep an eye on this one. :)

Hi @hanjoosten !! Thanks for bringing this to our attention. So that our team can recreate the issue, would you please send these details as well as your SEN- to our team at support@gliffy.com ? Thanks!

Hi @jira_admin_cu ! I'm from the Gliffy team, but I'm not one of our support experts. Someone on the community here may be able to help, but I would recommend emailing our team at support@gliffy.com directly. Please be sure to include your SEN and product version in that email! (Here's how to find that info) Hope this…

Great answer, @Valerie Knapp ! Yep, David, confirming that there isn't a way to do this natively on the page in Confluence. This would be the time for a Marketplace app! I work on Gliffy — so feel free to let me know if you have any questions. 

Hi @jira_admin_cu ! I would assume at this time that you may be running into a separate issue. Would you please reach out to our support team if you haven't yet? Their email is support@gliffy.com Thank you!!

Hi @Rama ! As @Radek Dostál noted, you can add hyperlinks on shapes or text within Gliffy. These can link to anything, including your Jira issues. :) (Mandatory disclaimer that I work for Gliffy!) Hope this helps.