Trudy P Claspill Community Champion

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  • Hello @vaneon In what document are you finding the phrase Jira Container?
    in account has been deactivated Comment by Trudy P Claspill August 8
  • Hello @vaneon Welcome to the Atlassian community. Dou you mean your subscription, your Jira site, was deactivated? Did you receive an email stating the reason for deactivation? Was it a Free subscription deactivated due to inactivity? If so then you may find this article helpful. Atlassian Jira/JSM/Confluence Free Tier…
    in account has been deactivated Comment by Trudy P Claspill August 8
  • Hello @Synhive_com Welcome to the Atlassian community. To avoid this happening in the future you may find helpful the information in this article I published about the timeline and events concerning the deactivation of Free tier subscriptions. Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline 
    in reactivate free account Comment by Trudy P Claspill August 8
  • Hello @Devon St_ Denis-Richard Welcome to the Atlassian community. Are you using Classic or Granular scopes? Have you looked at the required scopes listed in the API documentation for each endpoint and method?…
    in Scoped token for components Comment by Trudy P Claspill August 7
  • Hello @Violetta Klintsova Welcome to the Atlassian community! The available transitions for the Space are managed by your Jira Administrators (or the Space Administrator if the Space is Team-managed). This is not something that Atlassian would address for you. Nor can we, as Atlassian users like yourself, address this for…
    in Accidental "Cancel" transition due to its placement next to "Start task Progress" Comment by Trudy P Claspill August 7
  • Hello @Business Cilans Welcome to the Atlassian community. Adding to this, you may find this article I wrote helpful. It details the timeline and steps taken for deactivation of Free subscriptions of Jira, JSM, and Confluence. Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline 
    in How to Recover Deactivated Jira Account after recovery window has elapsed? Comment by Trudy P Claspill August 7
  • Hello Justine, The items that can displayed/linked within the Child Work Items table depends on the type of the space of the item you are viewing, and the type of he space of the child work items. My previous response details the limitations in that regard. The table will show any Child items from any space, where the…
    in How do I find and link child issues across different boards Comment by Trudy P Claspill August 7
  • It is possible that Atlassian has blacklisted your domain. The only way to find out is through Atlassian Technical Support. I am flagging your post here to raise it to the attention of Atlassian team members. They should get back to you within 2 business days
    in E-Mail notifocation doesn't work Comment by Trudy P Claspill August 7
  • Hello @Peter Ericson Roxas There was an incident occurring on Jira Cloud when you created your post. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. It is a good idea to check the Atlassian Status Page when multiple reports of the same…
    in Is Jira experiencing system error currently? Comment by Trudy P Claspill August 7
  • Greetings @Roela Mary Odevilas There was an incident occurring on Jira Cloud when you created your post. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. It is a good idea to check the Atlassian Status Page when multiple reports of the same…
    in I am unable to view my JIRA tickets Comment by Trudy P Claspill August 7
  • Hi @MIS- Naomi There was an incident occurring on Jira Cloud when you created your post. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. It is a good idea to check the Atlassian Status Page when multiple reports of the same type of issue…
    in Unable to open issue/work item in Jira - "We couldn't connect to that work item" Comment by Trudy P Claspill August 7
  • Hello @shazrina When you reported this problem there was an incident occurring on Jira Cloud. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. When multiple reports of the same type of issue are being posted at about the same time in the…
    in Unable to View Board on Jira Comment by Trudy P Claspill August 7
  • Hello @Vince Aycardo When you reported this problem there was an incident occurring on Jira Cloud. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. When multiple reports of the same type of issue are being posted at about the same time in…
    in Philippines cannot access items in our space Comment by Trudy P Claspill August 7
  • Hello @Mochammad Nadhiful Alim When you reported this problem there was an incident occurring on Jira Cloud. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. When multiple reports of the same type of issue are being posted at about the same…
    in JIRA Item Error Comment by Trudy P Claspill August 7
  • Hello @Charvin Kale Peñaverde When you reported this problem there was an incident occurring on Jira Cloud. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. When multiple reports of the same type of issue are being posted at about the same…
    in Unable to view work items Comment by Trudy P Claspill August 7
  • At the time you all reported this problem there was an incident occurring on Jira Cloud. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. When multiple reports of the same type of issue are being posted at about the same time in the…
    in Getting error and unable to access ticket portal Comment by Trudy P Claspill August 7
  • At the time you all reported this problem there was an incident occurring on Jira Cloud. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. When multiple reports of the same type of issue are being posted at about the same time in the…
    in Error displayed when opening Jira issues in a new browser tab Comment by Trudy P Claspill August 7
  • Hello @Martin Bierling Welcome to the Atlassian community. When is "from the beginning"? What notifications are not being received? * Notifications about work item events that are set up to be delivered to internal/licensed users? * Notifications set up to be delivered to customers of a Service Management space? *…
    in E-Mail notifocation doesn't work Comment by Trudy P Claspill August 7
  • Hello @Leonardo Marhan Refer to this other current thread for an update. https://community.atlassian.com/forums/Jira-questions/Something-went-wrong-on-our-end-Board/qaq-p/3272883
    in Something went wrong on our end Comment by Trudy P Claspill August 7
  • At the time you all reported this problem there was an incident occurring on Jira Cloud. You can see the details here: https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h The issue was resolved at 01:46 UTC. When multiple reports of the same type of issue are being posted at about the same time in the…
    in Something went wrong on our end, Board Comment by Trudy P Claspill August 7
  • You have both Time Tracking and Original Estimate in the Layout for subtasks? Can you go here in the Create dialog: Make sure "Hide unused fields" is disabled. The click the Configure fields option and make sure that the Time Tracking field is checked.
    in Why isn't the original estimate field surfaced when I create a subtask? Comment by Trudy P Claspill August 6
  • Try adding the Time Tracking field to you Subtask layout. That is the difference I see between your screens and my screens.
    in Why isn't the original estimate field surfaced when I create a subtask? Comment by Trudy P Claspill August 6
  • Hello @Bhawna Pathi Welcome to the Atlassian community. When was the last time you successfully accessed that Jira content? Were you using a Jira subscription you set up for yourself, or was it set up by somebody else and you were granted access to it? Are you sure you are using the correct email address to login?
    in i already have an account on jira but today site asking for new singup or login. i lost my old files Comment by Trudy P Claspill August 6
  • Hello @Ben Greene To move the items from one column to another in a board you need to change the status of the item. In an Automation Flow that means using the Transition Work Item action. Let us say your statuses are A, B, C, and D. Let us say you want the work item to transition thus: If current status is A, then…
    in Move workitem if no update in 3 days Comment by Trudy P Claspill August 6
  • @Xenia Chilkowich My screen images are not from a Company-managed project. These are all images from a Team-managed Software project. And I have the Organization Admin, Site Admin, Billing Admin, and Jira Application Admin for this environment. The functionality to add this to your Team-managed project should be available…
    in Why isn't the original estimate field surfaced when I create a subtask? Comment by Trudy P Claspill August 6
  • @Customs Verification Management System You can't change a deactivated/suspended subscription to a different type on your own while it is in a deactivated/suspended state. If you want the data in the subscription, you have to reactivate the subscription. If it has been suspended due to billing issues you need to resolve…
    in How to Downgrade Jira Software from Standard to Free Comment by Trudy P Claspill August 6
  • Hello Justine, It isn't possible to change a space from Team-managed to Company-managed nor vice versa. You would need to create new Company-managed spaces and then move the work items from the Team-managed spaces to the Company-managed spaces. And then, yes, it is supported to have Epics in separate Company-managed spaces…
    in How do I find and link child issues across different boards Comment by Trudy P Claspill August 6
  • Hello @nellob Are you the Organization Admin, Application Admin, or Technical Contact? Users who are non-admins cannot open support cases directly with Atlassian. They need to refer the problem to their admins who can open I case if they are unable to solve the problem themselves. You can also describe your problem here in…
    in Why doesn't Support work for my org? Comment by Trudy P Claspill August 6
  • Hello @Justine Chan The short answer is you can't do that. As I said, the Epic/child relationship for items in Team-managed projects can be made only between items in the same space. Space 1 - Team-managed business: the Epics in this space can have children only from Space 1. The child issues in Space 1 can only have…
    in How do I find and link child issues across different boards Comment by Trudy P Claspill August 6
  • Hello @Justine Chan Welcome to the Atlassian community. Items are not created "in" boards. Items exit in Spaces. Boards are a way to view collections of items. The contents of a board are based on a filter. So let us start by understanding the type of Space in which you Epic exists, and the types of Spaces in which the…
    in How do I find and link child issues across different boards Comment by Trudy P Claspill August 6
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