Trudy P Claspill Community Champion

Hello @Anthony Ramos Welcome to the Atlassian community. You can get assistance with that problem by contacting Technical Support through https://support.atlassian.com/contact/#/ Or by contacting the Licensing support team through https://www.atlassian.com/company/contact/purchasing-licensing#/ Here we are a user community…

Hello Xenia, Thank you for that additional information. "Team-managed projects manage all fields in a single master layout, but hide certain fields from the create process if they aren't marked as visible context field" If you are relying on an AI tool for that information, AI tools frequently provide incorrect information…

Hello @Xenia Chilkowich Can you confirm for us the type of space with which you are working? Please click the ... (ellipsis) button next to the space name in the navigation panel on the left. Please share a screen image of the pop-up that displays. Example: Specifically I'm looking for the last two lines; i.e. Software…

Hello @Glenn_Riley1 I am a unclear about what you are trying to convey with your last replies. Are you saying the rule works exactly as you want, now? If so, that's great! I ask because in the last image of your rule you have replaced the Assign Work Item action with the Edit Work Item action. But the Log you have shared…

@Xenia Chilkowich I encourage you to provide that feedback directly to Atlassian. Under the Help button in Jira you can find a Feedback option that provides a simple form you can fill out to submit that feedback.

Thank you for the additional information @Glenn_Riley1 . What type of field is "Pair"? What information is shown in the flow log file? Click all the ">" characters to expand all the details and share a screen image with us. Prior to the Assign the work item step and a Log action. In the Log action enter the smart value you…

Hello @Customs Verification Management System Welcome to the Atlassian community. I believe you may be encountering a problem with reactivating the Standard subscription because such a subscription requires payment information. You can't reactivate a Standard subscription and simultaneously make it a Free subscription on…

Hello @TJ McDermott Welcome to the Atlassian community. I totally agree. And if I worked for Atlassian I would be an advocate for that change. Unfortunately I don't work for Atlassian. I am just another Atlassian customer, like you. I have no direct ability to change their products.

I am not able to reproduce your issue. And I have not found any other reports of this problem. Can you try recreating your rule from scratch and see if it still happens? If it does, rather than using the For: Children option you can use the Branch: Related Issues: JQL option.

Hello @Xenia Chilkowich One factor to consider is that the name of the column (Done) is just a label and that label can be changed. Some may choose to label the column "Completed" or "Fixed". So Jira can't evaluate "done-ness" based on the name of the column. Jira is also highly configurable, allowing teams to decide that…

Hello @Jamie Kent Welcome to the Atlassian community. Are you working with Jira Cloud or Jira Data Center. "For Parent" will work only if the issues are truly linked as parent and child adhering to the issue type hierarchy. Per issue type hierarchy and issue 's parent must be of an issue type in the hierarchy level…

@Thanasis Nikolaou Jira supports Guest access also. https://community.atlassian.com/release-notes/5uCy5qFRAy9nz14gOvH2lu https://support.atlassian.com/jira-cloud-administration/docs/invite-and-manage-guests-in-jira/

Hello @JASPAR55 Welcome to the Atlassian community. This is a user community. We have no access to help you with billing or payment issues You will need to contact the Billing support team through the following page: https://www.atlassian.com/company/contact/purchasing-licensing#/ Good luck!

Hello @maryam bahgat Welcome to the Atlassian community. To get advice on your situation from this user community please start a new post by clicking the +Ask a question at the top of the community pages. Provide details about the actions you are executing and the results you get including any messages you receive. To give…

Have you reviewed this documentation? https://support.atlassian.com/assets/docs/use-jira-and-assets-query-languages-with-assets/

Hello @Joseph Hortch Can you describe for us what you are trying to accomplish with your JQL/AQL? What is the Type of the attribute you are trying to include in your query? Are you getting a message about a syntax error or just not getting the results you expect? Can you share with us the full and exact JQL with AQL…

Hello @Shakira Davis Heath Welcome to the Atlassian community. Are you planning to use the Jira application for this, or the Jira Service Management application? Another way to ask that question is will you have the users submitting forms that create work items in Software and/or Business spaces, or in Service spaces? If…

Hello @nellob Welcome to the Atlassian community. Are you paying for your subscription or using a Free subscription? Customers using free subscriptions are not allowed to open support cases. If your using a paid subscription, are you the Organization Admin, Application Admin, or Technical Contact? Users who are non-admins…

Hello @Victor Omar Cortes Reyes Welcome to the Atlassian community. You can find the product documentation here: https://support.atlassian.com/jira-software-cloud/docs/search-and-find-your-issues/ You might also want to explore the free on demand training available here. https://community.atlassian.com/learning Here is a…

Hello @Chris Gartman Welcome to the Atlassian community. What is your global JSM setting for Customer access? Is the request type to which live cat is mapped restricted to be available only to internal users? What is the access setting for your portal; Open or Restricted?

Hello @Santiago Welcome to the Atlassian community. In what type of Space did you create this form? Click the ellipsis (...) button next to the space name in the navigation panel on the left and tell us what the last two lines of the pop-up say. It will be something like: Software space Company-managed How did your friend…

Hello @Xenia Chilkowich I'm not sure that we can respond to your post without more context, such as the questions I asked the original poster: So, the first question that needs to be answer is are the issues in statuses that are mapped to the right most column of your Scrum board? Can you share with us the board…

Hello @instrumentally Which of the links within the email are you clicking on? I got the same email with links for each of the Organizations I manage plus various other links to documents, but I didn't find one that took me to https://admin.atlassian.com/o/{myOrgId}/data-contribution

Bonjour @Boucar Faye , Bienvenue dans la communauté Atlassian. Pourriez-vous préciser votre question ? « Résultats positifs » est une expression très vague. Connaissez-vous les fonctionnalités de l’application Jira d’Atlassian ? Comment comptez-vous utiliser l’application et dans quel contexte ? L’utiliserez-vous pour le…

Hello @l Welcome to the Atlassian community. We are a user community and don't have access to manage your account. If you would like help from Atlassian directly, you can go here to open a case with Atlassian Licensing about canceling any subscriptions which you initiated. Select the Your Account and Cancel Subscription…

Hello @C0666379 Did your boss create their token with or without scopes? If with, did they give it the scope required by the endpoint? Is your boss able to see the form in the issue through the UI? Can you confirm also that you have provided the correct URL in your Send Web Request?…

I missed the detail about the fields being missing from the metadata. Good catch @Gabriela - LeanZero 

Hello @Lindsay Anthony What is the type of the space that is affected? Click the ellipsis button next to the space name in the navigation panel on the left and tell us what the last two lines say. It will be something like: Software space Company-managed Can you provide a screen image of what you are seeing? Does you modal…

Hello @4001 126 What is being referred to as Atlassian Resource ID is the ID for a Site within your Organization. Here is a KB about getting the IDs for the Sites in your Organization. https://support.atlassian.com/jira/kb/retrieve-my-atlassian-sites-cloud-id/ And here is an alternate method to use the…

Hello @Kasi Acosta Welcome to the Atlassian community. Here we are a user community populated mostly by customers of Atlassian, like you. We don't have any access to the system you are trying to access nor any ability to address your access request. You will need to contact the administrators of that specific Jira instance…