Trudy P Claspill

Hello @mmeskill Are you not able to click on the color block next to the Epic Summary to change the color?

in Where did the ability to select a color for an epic in a team-managed Jira project go? Comment by Trudy P Claspill January 8

Hello @Genevieve Riffe Unfortunately I cannot offer that level of consultation. I answer questions here in the forums when I can find time that doesn't conflict with my employment. There are numerous independent operators and Atlassian Partner organizations that offer consulting services including my employer, Praecipio.…

in How to designate a Work Item as a Child Work Item within an Epic? Comment by Trudy P Claspill January 8

Could you post your question in your native language and let us use translations applications to convert it? It is possible that we are not understanding due to the language difference. This forum is for asking questions about the Confluence product from Atlassian. Confluence is a team collaboration tool. You can get an…

in I wish to Make MRI CT Cathlab PETT Project Team Comment by Trudy P Claspill January 8

Hello @Melanie Fawcett Welcome to the Atlassian community. You created your post in the Confluence Questions forum. Can you confirm that you are referring to UI changes in Confluence? Or does this relate to the Loom app itself? Can you provide more information? By "lost" do you mean the links to the Loom videos are no…

in All of my Looms are gone! Comment by Trudy P Claspill January 8

Hello @Ileene Crane-Franks Welcome to the Atlassian community. Currently there is not an option to copy a selected event and paste it to another date. I did not find an open change request for that either. You might want to contact Atlassian Support directly to find out if there is an open change request that I missed.

in How does Confluence allow for an event to be copied and pasted in a calendar? Comment by Trudy P Claspill January 8

Hello @Ashley Walton Welcome to the Atlassian community. You can reach out to the Licensing support team to get assistance with establishing a new Organization Admin. They will ask you for information to validate that you are a legitimate contact for the group that set up the subscriptions. Complete the form here and…

in How to switch Atlassian Organization admin email? Comment by Trudy P Claspill January 8

Hello @Chandrasekaran Welcome to the Atlassian community. Can you clarify how your post relates to the Confluence product from Atlassian? Questions about the Confluence product are the scope of this forum.

in I wish to Make MRI CT Cathlab PETT Project Team Comment by Trudy P Claspill January 8

Hello @Gleyson Borges How did you determine that there are no issues assigned to the user? Does your board display work items from more than one project? Has Issue Security been implemented in the project(s) from which the work items are selected?

in How to remove inactive users WITH NO ISSUES ASSIGNED from the backlog? Comment by Trudy P Claspill January 8

Hello @Robert_Besaw-CW Welcome to the Atlassian community. Using Chrome Incognito I have not been able to replicate your scenario. When I launch Jira I get the page specified in my Personal Settings. What browser is being used by your users? Have they tried other browsers, private browser windows, or clearing their browser…

in What am I missing to be able to allow users to update their Jira homepage? Comment by Trudy P Claspill January 8

Hello @Mykyta Chebaniuk Welcome to the Atlassian community. As a community of users we are not able to assess the state of your site. We can offer you advice about how to locate the information you need. To try to reactivate the site yourself follow the guidance in this document:…

in Request to recover deactivated Jira site Comment by Trudy P Claspill January 8

Hello @Natalie Cotela In what type of Space is the work item being submitted? How do you decide what the value of the department field should be? Is it the same for all work items, or is it based on something in the work item? What type of field is this department field? There are a few ways this might be accomplished: 1.…

in How to autopopulate a field when user submits a ticket? Comment by Trudy P Claspill January 8

Please click on the ">" character to the far right beyond the "Some Errors" status in the audit log. That will show the audit log information for that execution of the rule. Within those details click all the ">" characters to expand all sections to show all details. Please provide a screen image of that output. What is…

in Need Help Troubleshooting: Automation Rule Failing With “Some Errors” but No Clear Cause Comment by Trudy P Claspill January 8

You're welcome. Please consider clicking the Accept Answer button above Mikael's initial answer to mark your Question as Solved. That helps others searching the forum find the Questions with validated responses.

in Organizations field in JIRA Service Management Comment by Trudy P Claspill January 8

You're welcome. Please consider clicking the Accept Answer button(s) above one or both of our answers to mark your Question as Solved. That helps others searching the forums find posts with validated responses.

in Jira Plan - Don't show project name under the work item column Comment by Trudy P Claspill January 8

You don't need to go into Space Settings to find this "Customers" option. You should see Customers in the list of space options in the navigation panel on the left. When you click that you should get a screen with two tabs; Customers and Organizations. The Organizations tab is where you add the organizations to the Space.

in Organizations field in JIRA Service Management Comment by Trudy P Claspill January 8

Hello @Jemma Holcombe Welcome to the Atlassian community. What information from each issue do you need to share. Would a tabular list of the issues be sufficient? Are you sending the information to a list of email addresses that does not change frequently? If so one solution would be to use an Automation rule that will…

in Limited dashboard sharing with guests or customers Comment by Trudy P Claspill January 8

Hello @Sharad Dadarao Chate Refined for JSM Cloud does not support automatic redirection. In order to open the form within the Refined site you would have to use the URL that would go directly to that form in the Refined site.

in Refined site redirects to JSM portal when clicking request type instead of opening form in Refined Comment by Trudy P Claspill January 8

Hello @Sandy Hsieh I have questions about your scenario. What decisions does the user need to make? * The Type of the child item * How many child items to create * The assignee for the child item * The Summary for the child item Are any of these decisions static and able to be determined by the first item that you create?…

in Create a auto ticket that can select worktype Comment by Trudy P Claspill January 8

Thank you for that additional information. After changing the Team's capacity, did you click on the Unsaved Changes button in the upper right corner of the Scenario and select to save the change to the Team's capacity? If so, that updates the Team's capacity throughout the entire Plan in all scenarios. If you want to have…

in Why am I not able to save New Scenario Jira Timeline Comment by Trudy P Claspill January 8

Hello @Sravanti Edurpalli Welcome to the Atlassian community. Have you tried clearing your browser cache or using a private browser window? Can you provide the steps to recreate your problem? Providing screen images to illustrate the steps is also very helpful.

in Why am I not able to save New Scenario Jira Timeline Comment by Trudy P Claspill January 8

Hello @Raymond Correa The short answer is Yes. You can include select list type fields from your underlying work item type in the Request Type presented to the customer in the portal when they are submitting a new request. You can also add a select list type field to the Form presented to the customer, if you are using…

in Is it possible to add drop down field in end user portals for JSM Comment by Trudy P Claspill January 8

Hello @Jennifer Barron Another questions was posted recently on this same topic. https://community.atlassian.com/forums/Confluence-questions/Connecting-Lovable-with-Atlassian-MCP/qaq-p/3170078 Check if @Tomislav Tobijas 's answer there is helpful to you.

in What settings do I need to set in Jira to allow integration with loable.dev? Comment by Trudy P Claspill January 7

If you are new to Jira the many methods it can be customized may feel overwhelming. You might benefit from the free, on-demand training available from the Learning link at the top of the Community pages. There are courses for all knowledge levels, from Essentials courses for beginners to more advanced courses on…

in How to designate a Work Item as a Child Work Item within an Epic? Comment by Trudy P Claspill January 7

Hello @Racketware Welcome to the Atlassian community. Can you check the answer on this post to see if any of the information in it might apply to your situation? https://community.atlassian.com/forums/Bitbucket-questions/Are-Bitbucket-Repositories-and-accounts-deactivated-and-removed/qaq-p/2970505 If those don't apply, I…

in Repos have dissapeared Comment by Trudy P Claspill January 7

Olá @Fabio Bitencourt , Bem-vindo(a) à comunidade Atlassian. Você pode encontrar instruções para cancelar sua assinatura ou alterar seu plano neste documento: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ --- Hello, Welcome to the Atlassian community. You can find instructions for canceling…

in mudança de conta Comment by Trudy P Claspill January 7

Hello @Mikael Byström Google AI provided this response: To leave a Trello board (even if it's closed or you're a guest), open the board, click the three dots (Menu) in the top right, find the "Leave board" option at the bottom of the menu, and confirm to remove yourself from it; if you can't leave because you're the last…

in leave a closed third party board Comment by Trudy P Claspill January 7

Thank you for that confirmation. I've flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days. There was an active incident with the Bitbucket app at the time you originally wrote your post. For completeness can you check the support portal now and see if you're…

in As an Atlassian organization admin, I am unable to create a support ticket Comment by Trudy P Claspill January 7

Are you able to access the billing information for the Bitbucket subscription? Within your Bitbucket workspace can you click on the gear icon next to your avatar and select Workspace Settings. Then Select Plan Details, just to double check that it indicates you are not on a Free plan. According to this document a any…

in As an Atlassian organization admin, I am unable to create a support ticket Comment by Trudy P Claspill January 7

I documented my accreditation separately to have a record that I earned it. I wonder if one had such an accreditation and changed employers from one partner to another, would the accreditation be retained and show for the new employer/partner or would it have to be re-obtained?

in Migrating learning history to a personal account + missing accreditations in profile Comment by Trudy P Claspill January 7

Hello @Admin dcode Recovering data after a "long" period of non-payment depends on how long that period was. Per the following information data is permanently deleted 60 days after the subscription is cancelled due to non-payment. You must reactivate the site to recover the data. Reactivation has to occur within the 60…

in Access to an Atlassian Cloud site after company bankruptcy – is data recovery possible? Comment by Trudy P Claspill January 7

Trudy P Claspill Community Champion

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