Trudy P Claspill Community Champion

Comments

  • Hello @François Collins Can you share with us what you see in the support page? When filling in the URL field which product are you specifying? Note that we are a user community. We don't manage the Atlassian support page and have no access to your accounts, subscriptions, or organization. We can offer advice to try to…
    in As an Atlassian organization admin, I am unable to create a support ticket Comment by Trudy P Claspill January 7
  • Have you escalated this issue to your Jira Administrators or the other administrators that manage your subscriptions to Atlassian products? Do you know if you are using a Free subscription or a paid subscription? If the subscription is paid, then the people who administer the Jira product can open a support case directly…
    in Sign-in issue Comment by Trudy P Claspill January 7
  • Hello @Andy Christley Welcome to the Atlassian community. Essentially you are asking about nesting filters - Filter v2 uses the result of Filter v1 as criteria for selecting issues. That is not supported natively. There are third party apps that extend JQL capabilities. Enhanced Search from Adaptavist is one. You can find…
    in Get data into filter based on data from another filter Comment by Trudy P Claspill January 7
  • Hello @Genevieve Riffe Welcome to the Atlassian community. Natively Jira has just three item hierarchy levels: Level 1 = Epics |-- Level 0 = "standard" work item types (Story, Bug, Task, etc.) |-- Level -1 = subtask work item types You cannot insert more levels in between those existing levels. You can add more levels…
    in How to designate a Work Item as a Child Work Item within an Epic? Comment by Trudy P Claspill January 7
  • Hello @Roger Aguas Welcome to the Atlassian community. How long have you been experiencing this problem; hours, days, weeks? Have you ever been successful in access that Jira instance previously? Is this a new Jira instance that you have set up recently? Are there other users for this Jira instance? If so, do they have the…
    in Sign-in issue Comment by Trudy P Claspill January 7
  • Hello @Hari Shankar Gadamsetty Welcome to the Atlassian community. If you have only native JQL functionality available you cannot get what you want. Natively Jira does not support nesting filters; i.e. getting children of Epics where those Epics are determined dynamically through a filter. You can use Parent in (<comma…
    in JQL nested for parent functions Comment by Trudy P Claspill January 7
  • I recommend that you open an actual support ticket, not just use the chat option, to get an explanation from Atlassian. Did you have an actual support ticket open where the resolution was that they restored your subscription? Or was that resolved just through a chat dialog?
    in JSM Instance Completely Vanished Comment by Trudy P Claspill January 7
  • Hello @Mohanraj Thangamuthu Referring to my to my response on this post: https://community.atlassian.com/forums/Jira-questions/CSV-Import-is-not-linking-items-to-epics/qaq-p/3155548 On Dec. 3, 2025 Atlassian acknowledged that the ability to set the parent/Epic for an item created during a CSV import had stopped working.…
    in Using CSV importer to upload tasks to multiple Projects Comment by Trudy P Claspill January 7
  • Hello @Charmi Oza Welcome to the Atlassian community. If there are not Organization Admins left in your company you will need to contact the Billing/Licensing/Pricing support team to get assistance with have another person granted that access. They will ask your for information they can use that will confirm you are a…
    in I need to become "Organization Admin" as previous admin has left the business Comment by Trudy P Claspill January 7
  • As a user community we don't have access to your account information so I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.
    in unable to login bitbucket Comment by Trudy P Claspill January 7
  • Gracias por la información adicional. Si accedo al portal de soporte, también veo ese mensaje de "incidente" y, debajo, un espacio para publicar una pregunta que la IA intentará responder. Introduje el mensaje de error que compartió y presioné la tecla Enter. La IA proporcionó una respuesta (1) y, debajo, un enlace para…
    in Hola buenas tardes, por favor me pueden confirmar el estado de error que presenta Jira, Comment by Trudy P Claspill January 7
  • I don't have any reference material on this. My opinion as an individual who personally and professionally champions the Atlassian ecosystem is that the Partner Accreditations are available only because I work for an Atlassian Partner. They affect the standing of the Atlassian Partner. As such they belong to the Partner…
    in Migrating learning history to a personal account + missing accreditations in profile Comment by Trudy P Claspill January 7
  • No, I'm afraid I don't know that. I would assume it depends on the root cause of the problem. There are a variety of normal paths to follow to cancel/deactivate/delete subscriptions with points along the way where the subscriptions can be reactivated and data is restored. It seems like this was not one of those scenarios,…
    in JSM Instance Completely Vanished Comment by Trudy P Claspill January 6
  • Hello @PABLO GÓMEZ JUSTICIA Welcome to the Atlassian community. When you say "Accreditations" to what are you referring? As an employee of an Atlassian Solution Partner company I have access to a Partner Portal where I can attain "accreditations". Those are not visible in my Community Profile. Are those the accreditations…
    in Migrating learning history to a personal account + missing accreditations in profile Comment by Trudy P Claspill January 6
  • Hello @Jenny Welcome to the Atlassian community. Yes, it is possible to get a list of cards assigned to you across all boards. Refer to this: Find cards and checklist items assigned to you 
    in Can you search for all cards assigned to you even if on different boards? Comment by Trudy P Claspill January 6
  • I am in Chrome on a MAC. I cannot seem to highlight the entire macro - it also selects the text inside. The copy menu item on the macro copies the test not the entire macro. I have tried this in edit mode and not in edit mode. I also use Chrome on a Mac. I happen to be using an Incognito window. What method are you trying…
    in How do I move a code block macro (with code in it) to another page? Comment by Trudy P Claspill January 6
  • That sounds like a very strange situation. I haven't seen any other reports today here in the Community of anything like that happening to anybody else.
    in JSM Instance Completely Vanished Comment by Trudy P Claspill January 6
  • Hello @Adriana Minano Welcome to the Atlassian community. Your post tags indicate you are on a Free subscription. Is that accurate, or are/were you using a paid subscription? When was the last time you accessed the instance? What are all the products for which you had subscriptions on that instance? Did you have a case…
    in JSM Instance Completely Vanished Comment by Trudy P Claspill January 6
  • Hello @Steve Binney Welcome to the Atlassian community. Are you in Edit mode for the source page? Have you highlighted the entire macro? Versus highlighting the text within the macro? What options are you using to copy/paste; short cut keys, mouse clicks, ...? What browser application are you using?
    in How do I move a code block macro (with code in it) to another page? Comment by Trudy P Claspill January 6
  • Hello @davidhoenig3 Welcome to the Atlassian community. When was the last time you were successfully able to access the board? When was the last time you accessed anything in the workspace with the account you are currently using to login? Are you able to access other boards in the same workspace? Does anybody else have…
    in Can't Access Board I Own Comment by Trudy P Claspill January 6
  • Hola, @Jose Manuel Collazos Huertas Bienvenido/a a la Comunidad de Atlassian. Como comunidad de usuarios que utilizamos nuestras propias instancias de Jira, no tenemos acceso a su entorno. Sin embargo, podemos intentar brindarle asesoramiento. Las etiquetas de su publicación indican que está utilizando una suscripción…
    in Hola buenas tardes, por favor me pueden confirmar el estado de error que presenta Jira, Comment by Trudy P Claspill January 6
  • Hello @anaveedgul Welcome to the Atlassian community. Are you sure you are using the correct username and password? You user name should be an email address. When was the last time you were able to successfully access Bitbucket? If it has been a very long time then your account may have been deactivated.
    in unable to login bitbucket Comment by Trudy P Claspill January 6
  • Hello @peter Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. You should hear back from them within 2 business days. If you have not accessed Bitbucket for years then it is likely your account was deactivated. Only Atlassian will be able to reactivate it…
    in Unable to login, likely inactive account problem Comment by Trudy P Claspill January 6
  • Hello @sthi Welcome to the Atlassian community. Are you trying to access a workspace of your own separate from workspaces set up by your Company? Did you set up your own separate Trello subscription using your previous email? If you are trying to access workspaces under your company's subscription I recommend that you…
    in Can’t log in to Trello: Forgot email, only username available Comment by Trudy P Claspill January 6
  • Olá @Clara Gonçalves _Digital_ , Bem-vindo(a) à comunidade Atlassian. Esta é uma comunidade de usuários e não temos acesso à sua conta/assinatura. Para entrar em contato diretamente com a Atlassian sobre um problema de faturamento, preencha e envie o formulário no site abaixo. Certifique-se de clicar na opção "Precisa de…
    in Preciso de acesso de admistrador Comment by Trudy P Claspill January 6
  • Hello @Christy Kennedy I suspect you have the Group option set to Space. Is that the case? So the data is grouped by Space (the new terminology for "Project"), and that is why the name appears as the group heading. If you don't want to see that and have all the issues intermingled based on issue hierarchy regardless of…
    in Jira Plan - Don't show project name under the work item column Comment by Trudy P Claspill January 6
  • Hello @Ron Barak For clarification can you provide screen images to illustrate your experience with the "Link Confluence Content" option? In my Jira Cloud instance I don't actually see an option labeled "Link Confluence content". Instead I see options for Page and Whiteboard, which are Confluence content types. And when I…
    in Harmonise how `Link work item` and `Link confluence content` behave in Jira tickets. Comment by Trudy P Claspill January 6
  • Hello @Keyz In the other reply thread: shib saha Hi @Keyz , Your friend should have Jira application access first then you can add him or invite him at the space level. Provide him or invite him to Jira first and then add to the space. Thanks Keyz I tried doing that but idk why it still didnt let me invite her to my…
    in is there a way I can invite other people to my spaces? Comment by Trudy P Claspill January 6
  • Hello @Deliya Mary Welcome to the Atlassian community. As the other replies have said, for a Scrum board an item is considered "completed" in the sprint if, when the sprint is completed, the item is in the column farthest to the right. Others have said that the Resolution must also be set, but that is not true strictly for…
    in Closed the sprint and opened a new sprint. But closed items of previous sprint showing in new sprint Comment by Trudy P Claspill January 6
  • Hello @Keyz Welcome to the Atlassian community. What steps are you executing to try to invite them? Can you share screen images of what you see? Are you the Organization Admin for the site? Did you set up the subscription or did somebody else? Here is a link to the documentation for how to invite a user to your Jira app.…
    in is there a way I can invite other people to my spaces? Comment by Trudy P Claspill January 6
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