Trudy P Claspill

Hello @mmeskill Were you able to resolve your issue with the advice I provided?

in Where did the ability to select a color for an epic in a team-managed Jira project go? Comment by Trudy P Claspill January 18

Hello @Ben Meek Did you decide on a solution for your requirement? If so, can you share that information here so that the community can learn from your experience?

in JSM Cloud: Single automation rule to map Organisations to matching Issue Security Levels (MSP / mult Comment by Trudy P Claspill January 18

Hello @John Black Did you try reaching out to Atlassian support to get an official answer to your question? If so, can you share what you learned?

in Jira Cloud Migration Assistant support for JIRA 11 Comment by Trudy P Claspill January 18

Hello @Bala Srirangaswamy Have you been able to resolve your issue with the advice I provided?

in Admin status has been revoked for my account Comment by Trudy P Claspill January 18

Hello @Sam Basu Were you able to resolve your issue? If not can you provide the additional information requested?

in I tried the premium and free cloud versions but I am not able to see or access Rovo. Comment by Trudy P Claspill January 18

Hello @Matthew Rumph Have you been able to address your requirement with any of the suggestions provided? If so, please consider clicking the Accept Answer button above the helpful response threads. This will mark your Question as Solved, which helps others searching the community find posts with validated responses.

in How to Best Group Work Items By Project Across Spaces Comment by Trudy P Claspill January 18

Hello @Promise Effective Welcome to the Atlassian community. There is no single correct way to use Confluence. You can customize it in a variety of ways to suit the needs of your organization. If you want to review general training materials for Confluence you can find free, on-demand training through the Learning link at…

in H where can I using it correctly Comment by Trudy P Claspill January 18

Hello @Krishnadas Welcome to the Atlassian community. Atlassian recommends using a third party app to accomplish that as mentioned in this document for v8.x https://confluence.atlassian.com/adminjiraserver0818/migrating-projects-to-another-jira-instance-1167724774.html (I have not yet found a comparable document for v10.)…

in How can I migrate project from one jira instance to another jira instance. Comment by Trudy P Claspill January 18

As per the documentation: https://support.atlassian.com/atlassian-account/docs/access-your-atlassian-account-with-a-passkey/ You can add multiple passkeys to your account. You will be able to authenticate with any of these passkeys. So, you should be able to use both the Yubikey and your Android device as passkeys for your…

in i want to use a passkey using an android phone to authenticate Comment by Trudy P Claspill January 18

Hello @Luis Dominguez Adding to what @Walter Buggenhout said, while you cannot change the Space Access settings while under a Free subscription, you could temporarily upgrade to a 14 day free trial of the Standard plan. During that Trial you can change access settings for your Spaces. If you then downgrade back to the Free…

in Change access to team-based space to Private with free version of Jira Comment by Trudy P Claspill January 18

Hello @Robert Los Welcome to the Atlassian community. What steps are you executing within Manage Passkeys and what errors are you getting?

in i want to use a passkey using an android phone to authenticate Comment by Trudy P Claspill January 18

I have got to remember to recommend @Bill Sheboy's articles! He is so knowledgeable about Automation Rules.

in Rule to sum up story points for parent with logical condition Comment by Trudy P Claspill January 18

Brant's solution is the way to go!

in Automation to remove images attachments for size Comment by Trudy P Claspill January 18

@Brant Schroeder I see now (with your second post) how the automation in the KB can be changed to meet the requirement. Thanks for clearing that up!

in Automation to remove images attachments for size Comment by Trudy P Claspill January 18

You should contact Atlassian directly for an authoritative answer. I provided guidance on how to do that in my first response.

in Can you confirm whether our Confluence content was suspended due to inactivity or permanently delete Comment by Trudy P Claspill January 18

Hello @Daniel Scates Welcome to the Atlassian community. Have you reviewed the Trello documentation on this topic? https://trello.com/guide/permissions-controls

in How do you edit permissions for a person so that they have comment only access to a board Comment by Trudy P Claspill January 17

Hello @Daniel Scates Welcome to the Atlassian community. Can you confirm that your question concerns the Jira Cloud product which is the Scope of this forum? I see you have asked a very similar question in the Trello forum.…

in Is there a way to set it up so people I invite have "comment only" access? Comment by Trudy P Claspill January 17

@Matteo Vecchiato The link you provided is for Data Center while the post tags indicate they are using Cloud.

in Is there a way to set it up so people I invite have "comment only" access? Comment by Trudy P Claspill January 17

You didn't explain how you came to that conclusion, but I'll try to explain the logic of the JQL. When you use "parent = X" you are telling Jira you want the issues whose parent is X. When you are within a branch the context of {{issue}} changes. It no longer references the issue that triggered the automation. Instead it…

in Rule to sum up story points for parent with logical condition Comment by Trudy P Claspill January 17

I see that in the image of your rule you used Rejected rather than Done. Make sure you change the JQL in my suggested solution accordingly.

in Rule to sum up story points for parent with logical condition Comment by Trudy P Claspill January 17

Thank you for that additional information. What are you trying to do with the second step in your rule? Let me see if I understand your Requirement * When the value changes for Story Point for a work item * For the Parent of that work item * Sum up the Story points for the Parent's child items where the child items are not…

in Rule to sum up story points for parent with logical condition Comment by Trudy P Claspill January 17

Hello @ahmed_moussa Welcome to the Atlassian community. To help you debug your automation we need additional information. Please provide screen images that show your entire automation rule. Please provide screen images showing the details of each step in the rule if the details are not all visible for the step in the…

in Rule to sum up story points for parent with logical condition Comment by Trudy P Claspill January 17

Hello @dmiranda Welcome to the Atlassian community. What endpoint are you calling? What parameters/payload are you providing tto the endpoint? Can you provide links to any documents you used for reference?

in Experiencing issues with the Jira API where I am getting empty result sets, but with no errors Comment by Trudy P Claspill January 16

@Brant Schroeder That KB, like the original post the author referenced, appear to be for deleting attachments based on the filename, while the post author asked about deleting attachments based on the file size. Or did I miss something?

in Automation to remove images attachments for size Comment by Trudy P Claspill January 16

Hello @Yaruro Carlos TEST Welcome to the Atlassian community. If you are willing to consider using a third party app to help you find those attachments you might consider the two apps mentioned in this post from 2023. https://community.atlassian.com/forums/Jira-questions/Attachments-by-file-size/qaq-p/2238185 Neither could…

in Automation to remove images attachments for size Comment by Trudy P Claspill January 16

Hello @Bruno Ferreira Welcome to the Atlassian community. There would've been two deadlines. The first would've been to login in before your subscription was deactivated. After deactivation there would be a second deadline to reactivate your subscription before data was permanently deleted. Which of these time periods were…

in Can you confirm whether our Confluence content was suspended due to inactivity or permanently delete Comment by Trudy P Claspill January 16

Hello @Hatice Kübra Demirbaş Can you confirm that both of these boards are in Jira Cloud environments? What is the Space type for each of the Spaces shown in these images? To find the Space type, click on the three-dots button next to the Space name in the navigation panel on the left. In the pop-up that displays the Space…

in Has the Kanban backlog logic changed for new Jira Cloud sites when the backlog is used without a Bac Comment by Trudy P Claspill January 16

@Kendra F_ You said in mid December: We roll out progressively to organizations to ensure stability. I can’t share specifics of when it’ll hit various organizations but it will rollout to all licence editions and site this week. If you are on bundled release tracks, it will be available in the coming months What did you…

in New Feature: Formula Custom Fields in Jira Cloud! Comment by Trudy P Claspill January 16

Hello @David Whitlock You will need multiple rules. * when the PPN field is changed in the Initiative and you want it to cascade to all the children * when an item is moved under a different parent and its PPN needs to be reset for the moved item and its children. In both cases we are going to leverage the…

in Question regarding hierarchical field synchronizations to downstream issues Comment by Trudy P Claspill January 16

Hello @Christopher Kelley Welcome to the Atlassian community. As this is a user community, where users help users, it is not the best method to contact Atlassian about a feature request. First check if this request already exists. You can check Atlassian's public backlog here:…

in Feature request: Full‑width / wider content option for Confluence live docs Comment by Trudy P Claspill January 16

Trudy P Claspill Community Champion

Comments