Trudy P Claspill

If you are on a Free subscription you are not entitled to create a Technical Support case. I did see that for the other person the problem spontaneously resolved itself. Are you still encountering the problem on your site? If so I can flag you post here to raise it to the attention of Atlassian Team members.

in Cannot create new space in new Confluence site Comment by Trudy P Claspill January 16

Hello @Jan When you have a subscription that was on the Premium (or Standard) plan and you customized permission schemes, then you downgrade to Free, the permission schemes you previously set will still be enforced, and the assignment of users to Project Roles will be retained. However, you won't be able to assign more…

in Free plan: How to allow a single user to edit/delete issues Comment by Trudy P Claspill January 16

Olá @Marcelo Mozart , A permissão para excluir uma tarefa é definida por Espaço do Jira, por meio das Permissões desse Espaço. De que tipo de Espaço se trata? Clique no botão de três pontos ao lado do nome do Espaço no painel de navegação à esquerda. Quais são as duas últimas linhas exibidas na janela pop-up? Elas serão…

in Estou tentando excluir uma atividade que cadastrei no cronograma Comment by Trudy P Claspill January 16

Hello @Vishalakshi Narayana Swamy You have offered the same advice I already provided, which the author already tried and provided the outcome. You asked for information (the error message) that the author already provided.

in Brand-new Confluence Free site cannot create spaces Comment by Trudy P Claspill January 16

You're welcome! If you are able to address your requirement with the responses we provided, please consider clicking the Accept Answer button above the helpful responses, which will mark your Question as Solved. That helps others searching the community find posts with validated answers.

in can a jira item be changed from a 'Story' to a 'Task'? Comment by Trudy P Claspill January 16

Hello @team_projects Welcome to the Atlassian community. You will need to contact Atlassian directly. As a user community we don't have the access to help you. Complete the form available at the following site. You may need to click the Need more help option below the URL entry field.…

in Account Login and Email Issues Comment by Trudy P Claspill January 16

Hello @Mona Nicolas The option shown by @Ajay _view26_ will be available only if that work type is available in the Space and if the original work type's workflow is also used by the work type you want to select. If you have the specified work type in your project but don't see it when you click the icon then you will need…

in can a jira item be changed from a 'Story' to a 'Task'? Comment by Trudy P Claspill January 16

Hello @Warren Prescott Welcome to the Atlassian community. You are the second person to post about that problem today. According to your post tags you are on a paid subscription and are a Product Admin. I recommend that you open a support case with Atlassian since there are no active incidents on their Status page.…

in Cannot create new space in new Confluence site Comment by Trudy P Claspill January 16

It is possible for an inactive subscription to be deactivated. Atlassian sends emails when your subscription is at risk of deactivation, and another when the subscription is actually deactivated. I don't t think I'm going to be able to diagnose what happened or what is happening with the failure to create spaces, so I'm…

in Brand-new Confluence Free site cannot create spaces Comment by Trudy P Claspill January 16

If you used MMM then you would use the first three letters of the month name; 01/JAN/26

in Date Issue when Creating a Space from an Import Comment by Trudy P Claspill January 15

Based on the stated format being dd/MM/yy you need to be using 2 digit for each element; 01/01/26 01/22/26

in Date Issue when Creating a Space from an Import Comment by Trudy P Claspill January 15

Hello @Jessica Wagner Can you provide an example of the content of the those fields in your CSV file?

in Date Issue when Creating a Space from an Import Comment by Trudy P Claspill January 15

You're very welcome!

in For Jira Cloud's "All Work" list, is there a way to list all the Key values in sequence? Comment by Trudy P Claspill January 15

Hello @Kurt Claussner Welcome to the Atlassian community. Did you read somewhere about Live Chat being available in JSM Cloud? if so can you provide a link to that material. I found this information which includes links to instructions for enabling chat through Slack and MS Teams.…

in Live Chat for Jira Service Management Comment by Trudy P Claspill January 15

Hello @Jimmy Martin As this is a user community where users help users, it is not the best path to get a feature request to Atlassian. As a Product Admin you should have access to open a Technical Support ticket to ask Atlassian to open the change request or let you know the link if one already exists. Alternately under…

in Feature Request: Allow users to disable Rovo in their personal user settings Comment by Trudy P Claspill January 15

Here is the response from Atlassian technical support: ------ I’ve checked with the developers, and we’ve found that this is, at the moment, an expected behavior documented in our documentation. See the document below: * https://support.atlassian.com/jira-software-cloud/docs/create-a-version-in-a-classic-project/ Create a…

in User with 'Manage Versions' permission cannot be selected as Release Driver (Project Admin required) Comment by Trudy P Claspill January 15

Hello @Richard Blackwell You can filter the List view by work item type (i.e. Epic) and drag and drop the Epics to change their prioritization.

in How do you prioritise Epics since the lists merged with all work items? Comment by Trudy P Claspill January 15

Você pode confirmar se o Espaço e o quadro originais sobre os quais você escreveu eram para um Espaço de Negócios? No seu primeiro parágrafo, você mencionou que criou um novo quadro. Quais foram os passos que você seguiu para criar esse novo quadro? Por favor, forneça detalhes. Quais opções você selecionou em cada etapa do…

in Board e List não mostram itens após renomear status para “Concluído” Comment by Trudy P Claspill January 15

You're welcome!

in Why do roll-up dates based on sprint only work when you include a board in your "work in your plan"? Comment by Trudy P Claspill January 15

Thanks for the additional information. The "Upgrade" message does confirm that you are on the Free version. Do you see the spaces you have been creating, displayed as a list behind that Upgrade message? I think I may be misunderstanding what you've done. Were you previously accessing Confluence using the same base URL? Did…

in Brand-new Confluence Free site cannot create spaces Comment by Trudy P Claspill January 15

Hello @ALI SAIFULLAH You specified that you are in the middle of a DC to Cloud migration. You also brought up the use of numbers in your data. You raised another topic about Jira understanding the contexts of the numbers. Are you concerned about the data being migrated accurately, or are you concerned with how the data is…

in how do teams ensure numeric accuracy during servre to cloud migration? Comment by Trudy P Claspill January 15

Hello @Aaron Parker Welcome to the Atlassian community. Is the subscription for the Free version of Confluence Cloud or a free trial of the Standard or Premium version of Confluence Cloud? Please try the following. Click the gear icon near your avatar. In the new navigation panel on the left, under Security select Space…

in Brand-new Confluence Free site cannot create spaces Comment by Trudy P Claspill January 15

Hello @tyler.atchley I don't have an answer for "why". As a workaround have you considered creating a scrum board based on the filters and spaces you are using as sources for your Plan and then including that scrum board?

in Why do roll-up dates based on sprint only work when you include a board in your "work in your plan"? Comment by Trudy P Claspill January 15

Hello @Saurabh Parashar Welcome to the Atlassian community. Look for a field/column with the name "Project" in your gadget configuration. In the native Filter Results Gadget the field list still uses Project. It has not yet been updated to say "Space" instead.

in I am unable to display project name in a widget. Comment by Trudy P Claspill January 15

Hello @Monikka "Properly" is a subjective term. Does the setup support the way the team works? Is there a better way to get the same result? Is the way they work effective? Is there a better work process they could use? Does the setup meet the company requirements for governance and being able to generate reports? If the…

in Not new to Jira but new to being a Jira Admin Comment by Trudy P Claspill January 15

Obrigado pelas informações adicionais. Ao obter informações sobre o tipo de espaço para esta placa, há duas linhas de informação importantes. Parece que você forneceu apenas as informações de uma dessas linhas. O que diz a outra linha? Com base na imagem do quadro que você forneceu, acredito que estará escrito "Espaço de…

in Board e List não mostram itens após renomear status para “Concluído” Comment by Trudy P Claspill January 15

Thank you for that additional information. Can you show us the details of the Log action for logging Start date, so that we can verify there is not a type in the smart value? It is possible that there is more than one field in your system named "Start date" and the automation is not able to reference the correct one with…

in Issue with Due Date clearing instead of updating in dependent tasks automation Comment by Trudy P Claspill January 15

Olá @Giovanna Gonçalves de Souza Cardoso , Vi que você clicou no botão "Aceitar resposta". Seu problema foi resolvido? Qual foi a solução?

in Board e List não mostram itens após renomear status para “Concluído” Comment by Trudy P Claspill January 15

I don't think that is what was asked for. On an agile board if you choose the Epic option for Group, then you get a swimlane for each Epic and the swimlane contains cards for the child issues of the Epic. I believe the request is to be able to do the same thing by selecting the work item type above Epic; i.e. Group by…

in can I group a kanban by jira premium hierachy levels Comment by Trudy P Claspill January 15

That's great! Please consider clicking the Accept Answer button above our responses to mark you Question as Solved.

in How to use the "Link issues" in the Automation? Very useless! Comment by Trudy P Claspill January 15

Trudy P Claspill Community Champion

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