Trudy P Claspill Community Champion

Hello @Nemo00 Welcome to the Atlassian community. As a user community we don't have access to other customers subscriptions or the tools to reactivate them When was the last time you accessed the data? Atlassian would have sent you emails warning that the deactivation was going to occur, and then another when the…

Based on the documentation you need to provide a project key or id. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-get If you don't provide a project key or id then the API will return no results because it doesn't know what project you want to get data…

Hello @Vikrant Yadav Is the trigger issue the one being cloned? In the Clone action choose the Attachments field as one to set. Then choose to Copy the value from the Attachment field of the trigger issue. This is mentioned in the documentation for the Clone action.…

Hello @Xing Gu Welcome to the Atlassian community. Please double check the layout (list of fields) available already in the Bug work item type. My experience has been that if the field can't be found when searching for fields to add, that is generally because the field is already included in the layout for that work item…

Can you find out if you have any third party apps that extend the JQL capabilities? If you have ScriptRunner then Enhanced Search will be in the Apps list in the navigation panel. If you don't see that, ask your admins if you have any of the other similar apps, and if so, tell us which one(s) you have. There are…

Hello @fady adeeb Welcome to the Atlassian community. Do you mean that your Jira subscription was deactivated? When was it deactivated? Why was it deactivated? Was it deactivated intentionally by an admin, or by Atlassian due to inactivity or lack of payment? Have you tried to follow the instructions for reactivating a…

Hello @Guido Cason Welcome to the Atlassian community. As a user community we don't have access to the Atlassian backend. But I have flagged your post to raise it to the attention of Atlassian team members. They should get back to you within 2 business days. In the interim have you tried other browser applications,…

Hello @Allan Moya We do not have access to your environment. You will need to provide screen images or explain in words what is occurring. Have you reported the problem to the administrators of your Jira environment?

Thank you for that additional information. Before we go further down this path let us back up a moment. What problem are you trying to solve by linking Requirements to Test Cases? If we understand the underlying problem you are trying to solve, that might lead to a different recommendation for a solution. ----- Getting…

Thank you for that additional information. Have you tried to add the users in group B through the Customers page for the space? This is not accessed through the Space Settings. It is one of the Space navigation options, like Queues and Reports. Have you tried disabling and re-enabling the users' site access, and then…

Hello @Allan Moya I do not yet see any screen image attached to your post. Can you provide the text of the message you are seeing? What action are you trying to execute when you see this message? Are other users experiencing the same problem? Have you reported the problem to the administrators of your Jira environment?…

Hello @陈志钦 Welcome to the Atlassian community. I see that you posted about this multiple times. That is discouraged in the Community guidelines. Please post your questions only once. In your other post you provided this additional information: Your subscription will be terminated soon due to lack of activity. Hello Chen…

在已被标记为“已解决”的帖子下添加自己的求助请求违反了社区准则。我看到您已经另发了一个帖子，请在那里寻找答案。 https://community.atlassian.com/forums/Confluence-questions/Help-Due-to-not-logging-in-for-a-while-my-account-was-deleted-It/qaq-p/3177807 --- Adding your help request to a post that has already been marked as "resolved" violates community guidelines. I see you've…

Hello @Dan Welcome to the Atlassian community. Which Jira product are you using; Data Center or Cloud? Are Requirements and Test Cases types of issues/work items? Has the native item linking feature been used to link Requirements to User Stories and User Stores to Test Cases? Or, if you are using Jira Cloud, have you…

Hello @Phil Borrell Payment is required at the time the exam is scheduled. The exam has to be scheduled through the account of the individual that will take the exam. Therefore you would have to log in, schedule the exam, and have your company provide the payment information in the same session. The alternative is for your…

What data are you supplying with the API call?

Hello @Mar Are you asking about smart values in the context of an Automation Rule? If so please provide the following: Screen images showing your entire rule. Screen images showing the details of any steps where the details are not displayed in the step in the diagram. An explanation of what you are trying to accomplish…

Hello @Vijay kumar k Welcome to the Atlassian community. Your ability to see pages in a Confluence Space is affected by the permissions allocated to you at the Space level, and can be affected by Page Restrictions on pages within the space Have you reported the problem to the administrators of the Confluence instance? This…

Thank you for answering my questions. Your post tags don't indicate the type of subscription you have. Can you share if it is Free, Standard, Premium, or Enterprise? Do you use customer Organizations in the affected JSM Space? If so have you tried adding the users in this group to Organizations? Is this for a Team-managed…

Hello @오예찬 Who is executing the search; an Agent or a Customer? Is the search being executed from the field displayed in the Customer Portal or the internal issue view seen by Agents? You said if you give the group the User role then the members are searchable. Without that role assigned to that group, do any of the…

Hello @Shivonne Was your issue resolved when the active Atlassian incident was resolved?

您好， 您是否已根据我提供的信息解决了您的问题？如果是，请点击我回复上方的“接受答案”按钮，这将把您的问题标记为已解决。 如果您对此主题仍有疑问，请告知我们。 ---- Hello, Were you able to solve your requirement with the information I provided? If so, please consider clicking on the "Accept Answer" button above my responses, which will mark your Question as Solved. If you still have questions on this…

Hello @Diana Weldon Did one of our responses give you the answer you needed? If so, please consider clicking the Accept Answer button above the helpful response. If you still have questions, let us know.

Hello @Mahanth Prudhvi P If you were able to figure this out with the information we provided, please consider clicking on the Accept Answer button(s) about the helpful response(s) to mark your Question as Solved. If you still have questions, let us know.

Hello @Jenny Were you able to solve your requirement with the suggestion I provided? If so, please consider clicking on the Accept Answer button above my response to mark your Question as Solved.

Hello @Hari Shankar Gadamsetty Did you find a solution to your requirement?

Hello @Andy Christley Were you able to solve your need? Do you have additional questions about this topic?

Hello @Raymond Correa Were you able to solve your need with the information I provided? If so, please consider clicking on the Accept Answer button above my response. If you have not yet been able to address your requirement, do you have additional questions on this topic?

Hello @Gleyson Borges Did you find the root cause for the users still showing up in the filters?

Hello @Natalie Cotela Did the advice I provided enable you to address your requirement? If not, please let us know what additional questions you have. If the advice did help, please consider clicking on the Accept Answer button above my responses. That will mark your Question as Solved. This will help others searching the…