Trudy P Claspill Community Champion

Hello @Sandy LEE According to my research with Chrome Gemini if you configure a sprint to automatically complete and specify that incomplete issues should move to a New Sprint then the issue history will show the update of the sprint field being done by Anonymous. I have to wait another 30 minutes for this to actually…

Hello @Sandy LEE Welcome to the Atlassian community. What type of Space does this concern? Click the ... button next to the space name and tell us what the last two lines in the pop-up say. Example: Is this a Jira instance you set up yourself, or one set up by somebody else who granted you access to it? Do other users have…

Hello @Hyochul Sung Welcome to the Atlassian community. Based on the screen image you provided you are working with Jira Data Center or Jira Server (versus the SaaS product "Jira Cloud"). Jira doesn't support the concept of a "draft" of an item. Once you provide the information and click the Create button the item is…

Hello Ivo, The short answer to this is for you to contact Atlassian directly to get help with cancelling any Entitlements associated with your account. You can contact their licensing team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/ As a user community we don't have any direct access…

Hello @Ivo Marrachinho Welcome to the Atlassian community. You can find guidance on the steps needed to delete your Atlassian Cloud user account here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ Please let us know if you have additional questions.

Olá @Synergy Globales , Bem-vindo à comunidade Atlassian. As tags da sua publicação indicam que você está utilizando uma assinatura gratuita. Essa informação está correta? Você utilizava uma assinatura gratuita anteriormente? Você mesmo configurou a assinatura? Quando foi a última vez que você acessou esse conteúdo…

Hello @Jairo Quesada Welcome to the Atlassian community. Your message talks about "when Storage and Backup cases are created". In what system are you creating these cases? I suspect that you are creating them in a system owned/administered by a customer of Atlassian rather than within Atlassian's own technical support…

@Apryl Harris Changes do not necessarily get deployed to all customers simultaneously. Per the following the feature is still Rolling Out for Jira Cloud. https://community.atlassian.com/release-notes/59TPi35gvKofBRpocp5X7a

Welcome @Max Brüssow !

Additionally {{webhookData}} is the smart value specified in documentation I found that talks about incoming webhooks in Jira Automation.

Hello @Adnan Karbelkar_ Vodafone Having not worked with Confluence Automation Incoming Webhooks before I took a look at the information available directly within the Incoming Webhook dialog in Confluence Automation rules and noticed the following: 1. If you send information through --data with your POST method then that…

Hello @Rich Lemmermann Welcome to the Atlassian community. There is some basic JSON format for Forms information here: https://support.atlassian.com/jira/kb/set-jsm-forms-cascading-select-field-values-via-api-in-jira-cloud/ There is another example here.…

Hello @Adnan Karbelkar_ Vodafone Welcome to the Atlassian community. Can you provide a screen image of your entire rule? Sometimes there is a context issue that isn't obvious. Can you show us all the settings in your Incoming Webhook trigger? How are you calling the webhook; through Postman, through a python script,…

Hello @Natalie Lok Welcome to the Atlassian community. Where exactly on that page are you seeing that the name will become part of the URL? I don't see that statement on that page.

Hello @monica_ros_artbridgesfoundation_org Welcome to the Atlassian community. What happens when the customer tries to access the link?

Hello @George Harris Adding to this... If you are not an Admin (Jira application admin or Organization Admin) you will need to raise the issue to those people within the team that owns/manages the Jira instance you are accessing. Customers of Atlassian products manage the products themselves (or pay somebody to do it for…

Hello @Raelee Busk The linked document details what constitutes "activity" and states that Inactive pages are ones that have not had an of these activities within the time period specified.

Hello @Raelee Busk Have you reviewed the information here? https://support.atlassian.com/cloud-automation/docs/branches-in-confluence-automation/ That page includes a description of that Branch option and what constitutes activity.

Hello @Manisha Yadav Welcome to the Atlassian community. Be advised that this is a user community. We are not Atlassian Support, but we can offer advice and suggestions based on our own experiences. The tags on your post indicate you are using a Free subscription. Is that accurate? And are you the person who set up the…

Hello @Admin Jira SQS For billing issues contact the Atlassian Billing support team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Bendada_ Sanae Welcome to the Atlassian community. We are a community of users of the Atlassian applications. We are not the administrators of the Confluence site you have specified. You need to reach out the the administrators of that site. Given that your email address and the site share the domain "volvocars" I…

Hello @Manish Kumar Patel Welcome to the Atlassian community. What is the URL you are trying to access? You can omit the base URL for privacy? Have you tried accessing other Spaces within the same site? Do you experience the same problem? What is your level of access for this instance? Are there other users with the same…

Hello @Sheeraz Khan Welcome to the Atlassian community. I am sorry for your experience. Because of experiences like yours I have been advocating for Atlassian to update their documentation to be more clear about the timeline of the deactivation and deletion process. In the interim I conducted my own experiment and…

Hello @Candelario Welcome to the Atlassian community. Are you truly using Jira Server or are you using Jira Data Center? If you are using Jira Server, new license sales for that and for Marketplace apps running on Jira Server have ended. You can now only get new app licenses to run on Jira Data Center. Can you provide more…

Thanks for pointing out that specific reference @Cristian Quiroz ! It is indeed hard to tell from that documentation if starting a new trial would connect to the original data.

Hello @Joaquín Peñafort Welcome to the Atlassian community. I think that the advice given to you by @Cristian Quiroz may not result in the outcome you desire. To the best of my knowledge you cannot reactivate a suspended paid subscription and simultaneously change it to Free, even if you have already reduced your user…

@Cristian Quiroz Have you reactivated a subscription in the "Recommended route" that you described? I am pretty sure that method will not reactivate the existing subscription but would instead try to start a new subscription which would not contain any of the data from the original subscription. And I don't even think that…

@Customs Verification Management System Given that this is a user community there is not much more that we, as users, can do to help with your scenario. Have you viewed your ticket through the support portal to see if there is an escalate button, or to add a comment about the urgency? There should be a link within the…

Hello @Adrian Teutul Welcome to the Atlassian community. Based on my experience, yes, your data is permanently gone at this point. You can reach out to Atlassian Billing, Licensing, and Pricing Support to get confirmation.

Hello @Said Hragua Welcome to the Atlassian community. This is a user community. We are customers and user of the Confluence product, just like you. You will need to contact the owners/administrators of the Confluence instance you are trying to access to get assistance. If you aren't sure who to contact start with the…