Trudy P Claspill Community Champion

Can you provide screen images? What type of project are you working with? - Company Managed or Team Managed? This will be shown at the bottom of the navigation pane on the left? - Software, Service, or Business? This will be shown at the top of the navigation pane, below the project name.

Hello @PeterLouischaroen Welcome to the community. Jira does not natively support querying the history of Jira issues except in very limited cases (refer to CHANGED and WAS operators). This article also discusses those operators. https://moduscreate.com/blog/historical-operators-jql-search/ For more extensive searching…

What do you mean by configuration? Have you reviewed the Supported Platform to see if there have been deprecations you need to address? Have you checked all your third party apps to see if they are compatible with v8 and what the upgrade path is for each of them? Have you reviewed the Technical Upgrade Notes for each…

Can you provide a screen image? In which field is the formatted text? Is it the built-in Description field or a custom field?

@Stefan M Show us the details of your rule. Show us the details of the email you are trying to send. What type of field is the "term" field?

@Karin_Gleichauf I worked through testing the above rule and could not get it to work properly as written. But I was able to construct an alternate rule and tested to prove that it does work. Using the same trigger and first Condition, I added a second Condition. This rule would be triggered if an issue was added to an…

Happy to help. If you problem has been addressed it would be lovely if you mark the answer as Accepted to help other community members find the posts with working solutions.

I am only telling you how the system operates. You can create custom roles. You can assign default members to the role. Per the documentation, the default members are assigned to the role in a given project at the time the project is created. If the project already exists, creating a custom role with default members does…

If the answers on this Question have addressed your needs it would be lovely if you marked the answer as Accepted, to help other community members find posts with working solutions.

Hello @Federico Varchavsky The Story Point Estimate field applies only to Team Managed projects. If you are using a Company Managed project, the charts and Insights depend on the Story Point field. Generally speaking you should not be applying story points to Subtasks at all. Story points are a method for estimating work…

Adding to what @Hamza Chundrigar If you have used the Create button from the menu bar to start the creation of the issue in a Team Managed project you can't specify its parent Epic during that process. If you want to create an issue and have it be created as a child of an Epic you have these options: 1. While viewing the…

Hello @Tony Sims You have flagged your post to indicate you are using the Free plan. And I see from the first screen image that you appear to have created custom Roles in your Jira instance. Per this document customizing Role membership per project is not available in the Free plan. While you may create the Role and…

Hello @Brian Ward Welcome to the community. You can get the issue key of an issue you created in the rule using the smart value {{createdIssue.key}}. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--createdIssue-- You could then use that when creating the child issues to link the children to…

Can you show us the following? 1. The Project Roles showing who has been added to the role. 2. The notification scheme that shows the event and the intended recipients of the notification. 3. The output of the Notification Helper. 4. A screen that shows the user you specified in the Notification Helper is a member of the…

Are you using Jira Server or Jira Data Center? And what version are you using? Using Automation for Jira it is possible to total up the points of child issues and store that information in a custom field in the parent Epic. There are also, I'm sure, third party apps that would provide you with that information also. Can…

How are you viewing the results of the filter? When I'm looking at filter results in the Advanced Issue Search screen I still see the rendered formatting.

Hello @dberrutti Have you looked at this API? https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-get

What exactly do you mean by "active" sprints? If you choose "Active Sprints" from the navigation pane of a Scrum board, what you get is the board view that shows sprints that have been Started. Are those the sprints you want? Not the ones that have already ended, or the ones that have not yet been started? How do you know…

Segue link da documentação: https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-dashboards/ Clique na opção Dashboard na barra de menus e escolha Create Dashboard. Dê um nome ao painel e escolha quem pode visualizá-lo e quem pode editá-lo. Adicione gadgets ao painel. A maioria dos gadgets tem algumas…

Hello @Cesar Bastos Exactly how is it not working? What value or error message are you getting? Have you tried dumping the JSON output to find if the Status field is included?

Você não pode exibir o total de todos os problemas na tela Pesquisa de problemas. Em um Dashboard, você pode usar o Workload Pie Chart. Isso fornecerá um total de todo o tempo gasto em todos os problemas incluídos no filtro do gadget.

Hello @Alex Magee The clue is in the error message. You need to properly format the value you are submitting to the Date Started field in the Log Work action. If you look here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#-- Under the heading {{[date].[dateformat]}} you will find the…

Yes, that is the case with Team Managed Kanban boards that have the Backlog enabled. To show the issue on the Board view you have to drag it to the Board section shown in the Backlog screen. I've often wondered why Atlassian designed Team Managed projects like that.

Hello Amanda, I think I may have conflated your question with another question, so let me back up a bit for clarification. How are you accessing the import functionality? You could be accessing it from the Advanced Issue Search screen, or you could be clicking on the gear icon near your avatar and selecting System >…

You have to select a field in the "Jira Field" column (the red box). You don't have to check the box that says "Map field value" (the blue box).

Hello @Laura Welcome to the community. Note that you have posted your Confluence question in the Jira Software Questions forum. In the future you may get better responses to your Confluence questions if you post them in the Confluence community. https://community.atlassian.com/t5/Confluence/ct-p/confluence I have sometimes…

Hello @Gökay Kazdal Can you provide more information? How is the issue being created? Is the user creating the issue through the UI? Can you provide screen images? What type of project are you working with? - Company Managed or Team Managed? This will be shown at the bottom of the navigation pane on the left? - Software,…

Hello @Giovannetti Welcome to the community. When you talk about prioritizing the issues, are you talking about setting the Priority field or are you talking about positioning them within the list of issues shown in a Backlog screen?

Hello @Marcus Engström How did you add the Story Point Estimate field to the Bug issue type? What the field available in the list of fields in the left pane, or did you have to create it? What is the Estimates feature set to in your project? (under Project Settings > Features) The "Story point estimate" field should…

Hello @Klaudia Ferfecka Welcome to the community. That feature is not currently available for Company Managed project boards. There is a change request you can vote on here: https://jira.atlassian.com/browse/JSWCLOUD-17042