Trudy P Claspill Community Champion

Hello @Pascal Janssen Has the user been granted the User role for the Jira Application? That is something that your Organization Admin, Site Admin, or User Management Admin should be able to answer. Has Issue Security been applied to the issues you are trying to share? Your Jira Application Admin may also try to use the…

Hello @Kama Kosznik Welcome to the Atlassian community. Why do the pages need to be exported? Why not just review them through the Confluence UI?

This one is puzzling me. Are the 2 missing Epics in a different project than the 13 that are present? If you have no filters applied to the view do the missing 2 Epics appear?

Hello @Atlassian Admin Management To the best of my knowledge, what you ask is not currently possible. You can control the login method they use (i.e. SSO) and their access to the app subscriptions you own. With an Enterprise plan you can also receive notification if a claimed account is used to start a new subscription to…

It is true that Atlassian has changed their terminology. There was an announcement some time back that they were changing from the term "products" to "apps". So you have to select Jira Apps instead of Products. Then, as you found, you can select Customer Access. And then, as stated in the instructions, you will find the…

Hello @David Martínez López What requirements must a user meet in order to be added as a participant in a JSM ticket? A user must be a granted Customer access or Agent access to the JSM application, and must be granted access to the specific JSM space. As a user with only JSM Customer access that means the Channel Access…

Hello @Kirk Davis Welcome to the Atlassian community. To remove a person from a board while retaining their cards and comments refer to this: Remove a person from a board To add somebody refer to this: Invite people with a shareable link ...and this: Add a person to a board 

Hello @Raj Rawal Welcome to the Atlassian community. You said "Token created from Atlassian account security page" If you created the token by clicking on your avatar and selecting Account Settings > Security > Create and Manage API tokens, then you created a token for accessing application functionality, not Organization…

Hello @Chad Henderson Referring to this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/ To allow anonymous access to customer portals the Site Admin needs to allow anonymous access to Help Centers for the site. The details are in that document.

Hello @Shaun McGuire Are you willing to give the "customer" a license to access your Jira application? One might infer from your post that you are not willing to do that, but I wanted to ask for clarity on that point.

You're welcome. If your question has been adequately addressed, please consider click on the Accept Answer button above my response to mark your Question as Solved.

Hello @Matt Brescia Welcome to the Atlassian community. Please show us the entire rule and the details of each step. We need that information to help you debug the problem. I also recommend that you use the Log action to print into the rule execution log each smart value you are trying to use, immediately before you use…

Hello @RLavigne Welcome to the Atlassian community. What kind of Space does this concern? In the navigation panel on the left click the ... button next to the Space name. Tell us what the last TWO lines in the pop-up say. If it is a Team-managed Software space you cannot view Subtask items on the board except when you…

Hello @Aeshwarya Jain Welcome to the Atlassian community. We are a user community. We don't have admin access to your environment. We cannot fulfill your request. I notice you said you need the access for your "new" account. Did you set up the subscription yourself under a different account? Do you still have access to…

Thank you for that additional information. I created a brand new Team Managed Software Space with the Scrum template. I added some issues and started a sprint. I followed the steps you outlined, but I did not get the error you got. Side note on step 6: In your workflow diagram each status has the transition designation "<-…

I've flagged your post here in the community to raise it to the attention of Atlassian team members who will be able to look at your account/subscription and user account to see what might be happening. They should respond within 2 business days. Are other users still able to login? Have you tried in a different browser…

Hello @Muhammad DatiaRifqi Please provide screen images that show: 1. Your entire automation rule - all the steps in the rule 2. The details of each step in the rule. 3. All the details from the rule execution audit log for a time when the rule executed. Click all of the ">" characters in the log entry for that execution…

Hello @Natalie Cotela Who are the people creating the work items? Are they the "users" or are they the "developer team" or do both create work items? If both, do these groups need to see different fields on the Create dialog? There are a few ways I can think of to address the fields displayed when creating a work item.…

Hello @Cascapera Davide I concur with @Evgenii . There is not a native Jira dashboard gadget that can sum a custom number field. There are several third party apps that provide those types of gadgets. I found references to Community posts that provide recommendations on such gadgets using a Google search for jira cloud…

@Arvid Terzibaschian Out of curiosity, when was the last time you logged in and viewed pages in that Confluence site? Had you logged into it and viewed pages since Dec. 31? I've seen people report that they were actively using a subscription and have been trying to get answer myself on what the inactivity period is that…

This was the response from Atlassian technical support: I managed to reproduce the same issue myself and we are sorry for the confusion this might have caused. For now, to access assets, we should still use the “Assets App” (yellow icon), but we are working on a new menu that will provide a better experience for teams.…

Hello @Muhammad DatiaRifqi What did both lines in the pop-up say? You have told us about only one line - Team-managed. What was the other line? Business space, Software space, or Service space? I suspect that part of the problem is that with a Team-managed project the field used for story points is "Story points estimate".…

What is the Group By setting for your board? If you set the Group By option to None, do the missing items re-appear? Do you have any filters active on your board for Assignee or other filterable elements? Can you show us a screen image of your board, obscuring confidential information? Can you provide screen images of one…

Здравствуйте @Ольга «Лелька» Викторовна , Добро пожаловать в сообщество Atlassian. Если вы хотите оформить собственную подписку на Jira Cloud, вы можете сделать это на веб-сайте Atlassian. https://www.atlassian.com/software/jira Обязательно ознакомьтесь с подробной информацией о стоимости и возможностях тарифного плана…

Hello @Steven Wise Welcome to the Atlassian community. Did you recently cancel subscriptions you set up to Atlassian Cloud apps, like Confluence? It can take some time for the cancellation request to be processed. And then Atlassian holds your data for a period of time before permanently deleting it, in case you change…

Hello @Bill Gausman Welcome to the Atlassian community. Can you provide the steps you executed detailing what items/buttons you clicked along the way and what data you entered? Then we can try to recreate exactly what you did. How did you get the Status added? How did you get the Column added? What did you do to map the…

Hello @Muhammad DatiaRifqi Welcome to the Atlassian community. Your post tags indicate you are using Jira Cloud. That article says it is for Jira Data Center, so it is not a good reference for you. The next question is what type of Space (project) does this concern? In the navigation panel on the left click on the ...…

Thank you @SilkeS for sharing this summary of the feedback and actions that have been taken!

Thank you for the additional information @Adrian Avalos . While your post tags indicate you are using the Premium Jira Cloud plan, the image you provided is actually from a self-hosted Jira Data Center environment. My image was from Jira Cloud. How long ago were the Epics marked as Done? Do the Epics have more than one Fix…

Hello @Harrison Ponce @Christopher Yen I have the same experience as you. I have searched JAC and not yet found an issue related to this searching for "itam" or "it asset management" as an issue summary. Nor have I found information on this phenomena in Jira/JSM Cloud in a general internet search. I have submitted a…