Trudy P Claspill

Hello @Karan Veer Singh Welcome to the Atlassian community. Can you provide the details of the API endpoint you are using, the parameters and payload you are providing, and what you are seeing in variances in results? Obscure confidential details, like API tokens.

in Use JIRA API v3 to fetch details of worklogs for a time range and particular log author Comment by Trudy P Claspill January 29

If you are working in Jira Cloud then my solution will need some adjustments. There is a limitation in Jira Cloud that you cannot use ScriptRunner functions directly in the native JQL fields. ScriptRunner-based filters have to be created and saved in the Enhanced Search screen and then can be referenced by ID in the native…

in Auto-notify blocker assignees when tickets are open > 3 month Comment by Trudy P Claspill January 29

Thank you for that additional information. Are all the missing items associated with Versions that have been released? You said "some" previously. If only "some" are associated with released Versions then more analysis needs to be done to find the common factors.

in Done status Work Items are not displayed on Team Kanban Board Comment by Trudy P Claspill January 29

Hello @Wayne Braun Welcome to the Atlassian community. As a user community, where were we are mostly other Atlassian product users helping user, we don't have access to the billing, account, or subscription information. To work with Atlassian directly on this complete and submit the form at…

in Free Confluence Cloud Site Missing - No deactivation Emails - Product gone from admin portal Comment by Trudy P Claspill January 29

Regarding knowing if you are on DC vs. Cloud: Near your avatar in the upper right click on the Help button and then the About Jira option. The pop-up will show you information about the Jira app. If you see that it shows a version number in the format #.#.#, like 9.23.5, then you are on Jira Data Center and please tell us…

in Auto-notify blocker assignees when tickets are open > 3 month Comment by Trudy P Claspill January 29

What is the range on the number of issues you are getting from that filter? Does this concern Jira Cloud or Jira Data Center? A general rule structure that might work would be as follows: TRIGGER: Scheduled -- Run a JQL -- Provide the JQL you have -- Uncheck the box that says get only issues that have changed since the…

in Auto-notify blocker assignees when tickets are open > 3 month Comment by Trudy P Claspill January 29

Hello @Charlene Freeman Are any items showing in the Done column at all? You said "some" of the missing items have been released. Does that mean there are other missing items that should be displayed based on the date of Resolution but they are not present? Have you made any observations about when an items stops being…

in Done status Work Items are not displayed on Team Kanban Board Comment by Trudy P Claspill January 29

Hello @Olga Mello Welcome to the Atlassian community. There is not a limit on the number of items, spaces, configurations that you can have in your Free Jira Cloud instance. There is a limit on storage of 2 GB. Atlassian will not delete the data if you reach that limit. You will be notified that you will not be able to add…

in My team information (tasks, epics, etc) is kept in cloud host as long as we keep space active? Comment by Trudy P Claspill January 29

Hello @Olga Mello Welcome to the Atlassian community. How many work items are in your Spaces? You could use the Search work items feature to get a list of work items and use the Export feature from there to export all the work item fields to a variety of formats. Are you anticipating that you need a backup that can be…

in Is it possible to download our space information from time to time just to keep a offline backup? Comment by Trudy P Claspill January 29

Hello @Peter Morrisey Are you referring to the Smart Forms for Jira app? https://marketplace.atlassian.com/apps/1227085/smart-forms-for-jira-works-in-jsm-jwm-jpd-confluence?hosting=cloud&tab=overview Or the native JSM forms functionality? In the native JSM forms functionality you can create fields within the Form that do…

in How to create new fields in a project in Smart Forms Comment by Trudy P Claspill January 29

Welcome to the Atlassian community, @Ana Monteiro Are you familiar with the native Automation Rules feature? If not there is free, on-demand training available through the Learning link at the top Community pages. Here is a search for Beginner and Intermediate lessons on the topic:…

in Jira template that auto-assigns issues upon creation Comment by Trudy P Claspill January 29

Hola @Mariela , Bienvenido/a a la comunidad de Atlassian. ¿Este entorno pertenece a su empresa o está intentando acceder a un entorno propiedad de otra empresa? ¿Pudo acceder al entorno anteriormente? ¿O estos últimos 5 días son la primera vez que intenta acceder a él? Somos una comunidad de usuarios de productos…

in No tengo acceso Comment by Trudy P Claspill January 29

So what steps did you execute to get your new Confluence subscription set up? And does it have the same base URL as the old one? While I have continued to ask questions at this point to try to recover the data your only path forward is to contact Atlassian directly.

in Your subscription is being deactivated due to inactivity Comment by Trudy P Claspill January 29

I have not dug into this investigation fully, but here are some thoughts I had. Instead of using a simple Edit Work Item action you could use a Send Web Request and call the API for Edit Issue. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-put The Atlassian…

in How to automate issue description update in multiple spaces Comment by Trudy P Claspill January 29

Hello @reforres Welcome to the Atlassian community. Jira does not natively have a feature for exporting Dashboards to Excel. You might find a solution with third party apps available from the Atlassian Marketplace. I am not aware of one that provides that specific feature, but that export is not a function I have needed so…

in How to export a dashboard Comment by Trudy P Claspill January 29

If you own the Jira instance you can work with the customer to create an Atlassian Cloud account for them, and then you can give that account access to only the projects to which they should have access. You do not have to give them your personal log in information. There is likely some minimum level of access that the…

in Integration with Managed Engine Comment by Trudy P Claspill January 29

On another post an Atlassian team member responded that the issue is being tracked here. https://jira.atlassian.com/browse/JRASERVER-79194 And a comment on that issue today says they are targeting to release a compatible version at the end of February.

in Jira Cloud Migration Assistant support for JIRA 11 Comment by Trudy P Claspill January 29

Hello @유호철 Welcome to the Atlassian community. Issues will appear in the Backlog and Active Sprints view only if their Status values are mapped to columns in the board settings. While Team-managed projects may have statuses that use the same Name, each status is actually a unique element. When you add such a project to an…

in Team-managed project issues not visible in Company-managed Scrum board backlog Comment by Trudy P Claspill January 29

Hello @rsingh Welcome to the Atlassian community. Was that person also the only Technical contact and Billing contact? Is Jira the only product on your site? If there are other admins for other products on your site, or you had other people designated as the Billing or Technical contacts, then any of those people can try…

in Identify JIRA administrator for my organisation's site Comment by Trudy P Claspill January 29

Reference: https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-burndown-chart/

in I can't get my burn down to be accurate based on my workflow statuses Comment by Trudy P Claspill January 28

Hello @monica_patel Welcome to the Atlassian community. What type of Space does this concern? Is it Team-managed or Company-managed? Is this for a Kanban board or a Scrum board? For a Scrum board the items are considered "complete" only if they are in the right-most column of the board. They will only "burndown" if they…

in I can't get my burn down to be accurate based on my workflow statuses Comment by Trudy P Claspill January 28

I recommend you escalate to your Confluence Admins so that they can query Atlassian technical support. It would be great if you share back here what you learn, so we can learn from your experience.

in How to Sync Outlook calendar with Confluence cloud team calendar? Comment by Trudy P Claspill January 28

Hello @Gary Gindlin I find a few Latex Math apps for Confluence Data Center. Which one, and what version of it, are you using in your environment? https://marketplace.atlassian.com/search?query=latex+math&product=confluence&hosting=dataCenter And is it listed as supported for Confluence DC v10? Have you contacted the…

in Latex Math UserMacroLibrary not found when upgrading to Confluence 10 Comment by Trudy P Claspill January 28

Are you using Outlook Web or the desktop application? I found this post where an answer talks about the frequency of updates: 3. Force a Calendar Refresh in Outlook Outlook (especially desktop) doesn’t refresh subscribed calendars frequently. You can: * Try removing and re-adding the iCal subscription * Or use Outlook…

in How to Sync Outlook calendar with Confluence cloud team calendar? Comment by Trudy P Claspill January 28

Hello @Corey Schaefgen Welcome to the Atlassian community. For clarity can you provide a link to the instruction document you used? Was it this one? https://support.atlassian.com/confluence-cloud/docs/subscribe-to-team-calendars-from-microsoft-outlook/

in How to Sync Outlook calendar with Confluence cloud team calendar? Comment by Trudy P Claspill January 28

Hello @Brijesh Jain Welcome to the Atlassian community. Yes, with a Premium subscription you can add work item type hierarchy levels above Epic. And yes, you can have multiple work item types at each hierarchy level. The hierarchy configuration is a Global setting that will affect all Company-managed spaces, so plan…

in Is it possible to create more than one Issuetype for levels above Epic (level 1) Comment by Trudy P Claspill January 28

Hello @[deleted] Welcome to the Atlassian community. I see your post has a "loom" tag on it, but you have posted in the Jira Questions forum. Do you have a Jira subscription, or does this concern your Loom subscription? If your question is specific to Loom, let us know and I can move your question to that forum.you may…

in DELETE ACCOUNT Comment by Trudy P Claspill January 28

Hello @David Hutton There are a prescribed set of built in swimlane options, like Epic. If you want to have swimlanes based on something that is not provided out of the box then you need to use the Queries swimlane option, and define a query for each swimlane. Refer to…

in How do I add additional Swimlanes to my board? Comment by Trudy P Claspill January 28

Hello @Timi Falusi Yes, and Yes. If you can formulate a JQL statement that would retrieve the desired issues you can use that in a rule. You can use the linkedWorkItems() JQL function. https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#linkedWorkItems-- The exact structure of the rule would take some…

in Auto-notify blocker assignees when tickets are open > 3 month Comment by Trudy P Claspill January 28

Did you reactivate the subscription from the list of Inactive subscriptions, or did you start a new subscription? Your best path forward at this point is to contact Atlassian through the Billing, Licensing, and Pricing Support site I mentioned previously.

in Your subscription is being deactivated due to inactivity Comment by Trudy P Claspill January 28

Trudy P Claspill Community Champion

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