Trudy P Claspill Community Champion

Even with an Enterprise subscription I don't believe you can restrict it. The capability I mentioned is about restricting the ability of your users to set up their own subscriptions to Jira, JSM, and Confluence. That is not the same as preventing them from accessing such subscription owned by other organizations.

Hello @Der Nichtplaner Welcome to the Atlassian community. When was the last time you interacted with the data prior to it being deactivated? In the email that indicated your subscription was being deactivated there should be a "contact us" link that takes you to the Billing, Licensing, and Pricing support page. Complete…

Hello @Gregg Reaves I have flagged your post here in the community to raise it to the attention of Atlassian team members. The SLA in this scenario is 2 business days, but sometimes they respond quicker.

Hello @Michael Green If you have permission to make Bulk Changes, then you can create a filter to retrieve all the child items of a specific Epic and use the Bulk Change feature to make yourself a Watcher. JQL: parent = {key for the Epic}

Ok, so it is not an on-demand filter that is hiding the the two Epics. And they were marked as Done recently. You said: Also edited filter to show only issues created within last year and brought list down to roughly 2000 issues to get under 5000 limit but missing Epics are still not appearing Did you edit the filter…

Thank you for that additional information. How many Locations will there be? My first thought is that this could be accomplished by Automation Rules that are triggered by Object Creation. Automation Rules definitely support that sort of logical structure. And it does have the capability to extract a specified number of…

Hello @Kyrah Johnson Welcome to the Atlassian community. Can you provide some examples of the characters found in the Name field and what you would set for the Location? Are the characters always in the same position in the name; i.e. the first or last 3 characters of the name? Explain how you would manually identify the…

Hello @guillermo Welcome to the Atlassian community. Can you provide more information about how you are accessing the "time tracker report"? It would be helpful to understand if this is a native report or a report provided by a third party app. The code that you are seeing is useful to Atlassian Technical Support to help…

Here are my initial questions about your scenario. 1. How do you determine that a user already has an item "In Progress"? Do you mean that a person designated as an Assignee for an item can have only one "In Progress"? 2. The person assigned to an item may not be the same person moving the item to In Progress. Do you want…

Hello @Aldrine Abisheck Welcome to the Atlassian community. This appears to be an expansion on your newer post: https://community.atlassian.com/forums/Jira-questions/How-can-I-enforce-a-per-user-limit-of-having-only-one-issue-in/qaq-p/3185335 In the future just add more details to your original post rather than start a new…

Здравствуйте @Артем Жеребцов , Добро пожаловать в сообщество Atlassian. Если вас добавили на легитимный сайт, и вы получаете от него слишком много писем, вы можете попросить владельцев сайта отозвать ваш доступ, или настроить фильтры в своем почтовом ящике, чтобы автоматически помечать эти письма как спам, или изменить…

Hello @Kirti Rajput That could be done with Automation Rules. Are you familiar with that feature? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ You could have a Scheduled Automation Rule that runs daily and executes a JQL to select work items where the date is 90 days in the future. The rule…

Sometimes there is a timing issue. Adding another action slows down the rule processing for a fraction of a second. Alternately you can insert a Re-fetch Data action after the trigger to make sure the rule gets the fully updated work item before continuing.

Additionally, if your organization is new to Jira you may want to take advantage of the free, on-demand training available from the Learning link at the top of the community pages. You can find training for a variety of skill levels, for general usage, administration, and diving into specific topics like Automations.

Hello @Andrew Bowie Welcome to the Atlassian community. Atlassian does not do that natively but you could create customizations to do that. One such method would be Automation Rules There are examples of such rules in the Community. You can find them doing an internet search for "Jira Cloud automation roll up time tracking…

Hello @sanjay The link you provided is to a specific Space within a Confluence subscription. Are you still able to access other Spaces within the same Confluence site/subscription? What message do you get when you try to access the Space? What do you get if you try to access the Confluence home page? Remove from the URL…

On a side note, if you are new to Jira you may want to take advantage of the free, on-demand training available through the Learning link at the top of the Community pages. It has courses for all levels of experience, both on general topics and report dives into specific topics.

Hello @Randy Ellefson Welcome to the Atlassian community. Natively Jira offers a three-level work item heirarchy Level 1: Epic |-- Level 0: "standard" item types |-- Level -1: subtask item types This is a parent-child hierarchy. Parents and children are in adjacent levels. Natively there is just one work item type at Level…

Hello @Ly_ Vladich Welcome to the Atlassian community. As a community of mostly users helping users, this is not the best path for providing feedback or submitting change requests directly to Atlassian. As a Product Admin you can open a dialog directly with Atlassian by opening a support case at…

Hello @Neeraj Aggarwal Welcome to the Atlassian community. Was this a free subscription? Did you receive an email from Atlassian that it was being deactivated? If so there was a "contact us" link in that email that you can use to contact Atlassian about that. We are a community of users of the Atlassian apps. We don't have…

Hello @Adam Mutton Welcome to the Atlassian community. You can contact Atlassian directly for assistance by completing and submitting the form here: https://www.atlassian.com/company/contact/purchasing-licensing#/ Depending on how long ago your subscription was deactivated it my not be possible for the data to be restored.…

Atlassian keeps the data for a limited period of time after deactivating a subscription. That amount of time can be a short at 15 days or as long as 60 days. If the subscriptions are listed on the Inactive tab you may be able to reactivate them using the guidance in this document:…

I have confirmed that you can copy the values of a Team-managed project checkbox field to a global Multiple Select field. This assumes that the names of values for the checkbox field match the names of values available in the multiple-select field. 

Actually, the comment in that post may still be correct. But, as I said (after editing my original reply) that post was about moving issues from Team Managed projects to Company Managed projects, while this post is about copying data from one field to another within the issue.

Have you been paying for your subscription? Atlassian has a policy about deactivating Free subscriptions that are inactive for an extended period of time. That period of inactivity has historically been 120 days, but Atlassian has not published that as a guaranteed time period. They will send an email to the Organization…

Hello @塙悟志 When was the last time you successfully accessed that site? What message do you get when you try to access it now? Are you the owner of the site or a user that does not have administrator access?

@Liz Tanner , @Corinne Guibert EDITED: The data in that 2023 post is somewhat outdated. Added to this post: Also that post is about moving issues between projects, not copying data from one field to another within the issue. Globally defined fields with a single global context can now be added to Team Managed spaces. If…

Thank you for the additional information. Can you add a Log action to your rule and in it but the exact same smart value you have in your edit action. That will print the field value in the rule audit log. It may be that you are not referring to the correct field with that smart value. How did you determine that you should…

Thanks, @Bill Sheboy . You are the rock star of Automations! I was not able to figure out how to get it done in one rule. Can you show how we would build the third bullet?

Hello @Parag Shah You could accomplish this with 2 automation rules. Rule #1 would be triggered by the version being released. It would loop over the items in that version and call Rule #2. Rule #2 would look up the items linked to the items in the released version. It would iterate through the linked issues and transition…