Trudy P Claspill Community Champion

Thank you for the additional information. Sorry I asked for version info; I see you provided that in your original post. In the Context for the custom fields, are they set to Global context (available to all projects) or set to apply to only specified projects? I'm working in Jira Cloud, but this may be applicable to Jira…

Hello @Andres Moncada Can you confirm this concerns a Jira Service project (vs. Software project)? For a Service project the client/customer should be accessing the issues through the support portal, which would give them access to see only the issues they create or that are shared with them. Are you trying to give them…

This post talks about using the Auto-schedule option to adjust the dates for tasks that have dependencies: https://community.atlassian.com/t5/Jira-Software-questions/Simple-dependency-chain-auto-scheduling-in-Advanced-Roadmaps/qaq-p/1638895

Thank you for that additional information. Can you confirm that the new project is, in fact, using the same schemes as the specified source project? Can you provide screen images of how you set the options in the Create Project process on the page where you selected the "Create with shared configuration" option? Are you…

Hello @Ender Piña Welcome to the community. No, the queues for a given Service Project will be visible to all people who have the Service Team Member (or Agent) role for that Service Project. Why do you want to limit who can see the queues?

Hello @Gaurav Sharma What type of project are you working with; Software, Service, or Business/Work Management? If it is one of the first two, it will say so at the top of the left-side navigation pane directly below the project name. If there is nothing there then you are probably working with a Business project. I'm…

Hello @Boyd K What exactly do you mean by the custom fields had to be "configured" to the new project? When you create a new project using the "Share settings" option (exact name of this option varies depending on your product and hosting type) then all the custom fields defined in the Field Configuration and Screens for…

According to some answer in this post it appears that the default link type is the first one that is listed alphabetically by Link Name. When I tested this in my Jira Cloud with links in a Software project it did appear that the Inward and Outward link options were being listed based on the Link Name (not based on the text…

@Jim Murphy I'm not asking if you simply have such filters defined. I'm asking if you have clicked on any of them and have them turned on while you are viewing the board and trying to complete the sprint. A screen image of your board would be very helpful, with confidential information obscured of course.

Hello @Jim Murphy Welcome to the community. Can you provide a screen image? Do you have any quick/custom filters or assignee filters activated?

You can't force the field to appear in the Issue Fields Condition. You have to use one of the alternate Condition options, such as the Advanced Compare or JQL conditions.

Hello @Elif Alverson The field list for Automation Conditions may not include all custom fields. You could used an Advanced Compare Condition if the field doesn't show up in the list. https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#Advanced-compare-condition Or use the JQL condition.…

yes, that's correct.

Hello @Michael Gold A nested filter example could be using one saved filter within another thus: project = myProject and issue in (filter=12345) "12345" is the numeric ID assigned to a particular saved filter. This example says to retrieve issues that are in project "myProject" and that also meet the criteria specified in…

Hello @Javier Mora Casas The Jira Software project provides a 3 level issue hierarchy natively: Epic > standard issue types (i.e. Story, Task) > Subtask Perhaps you can create an epic for each Business and Marketing request? A "standard issue type" issue can be a child of only one Epic though, so if you already use Epics…

Hello @Mitali Seal For what type of project do you want to create forms? Are you referencing some documentation for Jira Cloud that talks about creating forms? If so, please provide a link to that documentation so we can understand the scope of your topic.

Those images do not match your question. They do not show the parent issue being changed to Approved, but rather to Cancelled. That is the problem you described in another post that I have linked below and to which I've already provided an answer. Please refer to my answer there.…

Hello @Sreenadh I see that you are posting lots of questions about Automation Rules. I encourage you to spend some time reviewing the documentation for this topic to learn what can be done. https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/ What you describe above can…

The problem is specified in the error message in the audit log. "Ensure the rule actor has permissions (including issue security levels) to see issue and perform transitions" Looking at the Rule Details for your rule, what is specified in the Actor field? Does that user have permission to see the subtasks and execute a…

Hello @Sreenadh In the Automation for Jira feature there is a library of template rules. You can use the one shown below as a template for what you want to do. You will need to change the Status values specified in the rule to match your needs.

Hello @Sreenadh In the Automation for Jira feature there is a library of template rules. You can use the one shown below as a template for what you want to do. You will need to change the Status values specified in the rule to match your needs.

Hello @Aileen Murphy Nothing will happen if the issues is not pulled from the backlog and the due date passes. If you wanted something to happen you would need to create an Automation Rule to tell Jira what to do.

Hello @Vamsi Krishna Panthulu You have entered the information incorrectly. jira.issue.editable is the value you put into the Property Key field and false is the value you put into the Property Value field.

Hello @Lee Street You cannot use JQL for that. JQL searching can be used only for retrieving issues.

Bonjour @Maxime Lacoche Cette question est-elle liée au produit Atlassian Jira ? Si oui, veuillez fournir des informations supplémentaires sur l'aide dont vous avez besoin.

Hello @Andy Atkinson The checkbox does indeed apply only to sub-tasks. If you want to sum up the information for child issues to their parent Epic you can do that using an Automation Rule. There are several posts in the Jira communities about summing up values from child issues to Epics.…

Hello @Nigel Emmerson Can you provide screen images of what you are seeing?

Hello @a.bardini Are these Software, Service, or Business/Work Management projects? If you want to give access to Software or Business projects to your customers, be advised that will result in an increase in your license count. The first thing you would need to do is ensure that the Project Access Level setting for every…

Hello @[deleted] You can create a search to retrieve the issues. You can set the output format for the search results as List (instead of Details) presenting the data in a table view. You can select the columns (fields) you want displayed in the results set. After you have that done you can save the filter. You can then…

The dialog for creating an issue in a Company Managed project is based on a Screen that you create elsewhere and associate to the Create operation. When you look at Project Settings and then select Summary you will see all the schemes associated to the Company Managed project. If you look in the Screens section you will…