Trudy P Claspill Community Champion

When viewing the issues outside of the portal, does the Request Type field have a value? I have seen posts that indicate if the Request Type field does not have a value, then the Description may not be visible in the Portal.…

I also don't know why sometimes boards stop working properly and creating them new works, but I've seen that be the case. I'm glad that fixed it.

Based on the Atlassian University training on Issue Security, users should not see the issues anywhere in Jira; in any reports or filter results or dashboards. I checked with other community leaders on this topic. @Nic Brough -Adaptavist- pointed out that there is a new permission concerning Viewing Aggregated Data (refer…

Hello @Scott Yaeger @Scott Yaeger You appear to have two accounts set up in this community. This question was started under the account with the green background avatar. Initial comments show the same avatar, but later comments show a second avatar/account with a red background. You will see the Accept Answer button only…

Hello @Vara Prasad The columns of boards show issues based on a mapping of issue Status values to the column. There is no direct correlation between changing dates in an issue and the column of the board in which the issue is displayed. Can you provide an image of the issue details for an issue that is in the column that…

Between two company managed software projects, I'm able to set the Epic on a task in the second to an epic in the first. Yes, in a Company Managed project you can make a standard task a child issue of an Epic in a different project. I intended to mention that in my first response, but I see I only explicitly stated that…

Hello @Vitor Prado Can you show us the rule you have constructed so far? It is possible to use smart values in JQL statements in Automation rules.

Hello @Patrick White Welcome to the community. You essentially need to migrate the information from one site (domain) into the other site (domain). You can then decommission the empty site. You can find a lot of information on this topic by doing an internet search for "jira cloud merge sites".

Hello @Ron Holst (Contractor) Welcome to the community. "get the points for each sprint for an individual." There is not a pre-built report for that. You would have to create your own filters to retrieve the issues. Additionally an issue may be assigned to multiple sprints; a sprint that was already completed but the issue…

The value of the Resolution field, if it had one, would display in the issue details immediately to the right of the Status field. I expected the Resolution, Resolved (date), and Epic Status to all indicate the Epics were not yet resolved, so you are getting what I expected. Is the project type Software, Service, or…

There are different types of progress tracking options that come built-in for Subtasks vs. standards issues and Epics. The parent/child hierarchy that Jira provides out of the box is Epics > standard issue types > Subtasks Using the generic Issue Linking functionality does not provide any recognized parent/child…

Boards (for Company Managed projects) are based on Filters that select which issues to display. The issues are not "in" the board. The issues are contained in Projects. You can have multiple boards that displays the same or overlapping sets of issues, based on the filters those boards use. If you want your board to display…

Hello @[deleted] Are you working with a Team Managed project or a Company Managed project? For a Company Managed project, no, you can't change the board type. Instead you have to create a new board of the desired type for the project. For a Team Managed project you can change the board by turning off the Sprints feature in…

Are the issues in a Company Managed project or a Team Managed project? A Software, Service, or Business/Work Management project? In your search results screen, can you add the "Epic Status" field to the output columns and confirm it is not showing Done? Note that "Epic Status" is a separate field than "Status" and applies…

Hello @Rich Pixley Welcome to the community. "Subtask" is a special type of issue in Jira. Subtasks and their parent issue can only exist in the same project. Are you really trying to use Subtask type issues, or are you trying to use standard issues types (i.e. Task, Story, Bug) and make those child issues of Epics in…

Hello @Gaston Welcome to the community. The function subtasksOf comes from the Adaptavist Script runner application, I believe. It is not a native function as per the Jira documentation here. If that is true, then your syntax is incorrect. Try this issue in linkedIssues("25272", 'Implanté par') OR issuefunction in…

Do you have Swimlanes set to anything?

Hello @Jeran Fisher Welcome to the community. Your post is tagged that you are using a Free plan for Jira. Are you really using a Free plan, or are you using a paid subscription?

Hello @António Barros e Cunha Welcome to the community. There is not a pre-built summary that includes all projects. You can work at building one of those yourself using the Jira Dashboard feature and the Gadgets that are available in the Dashboards.…

The first image (board image) that you showed includes a card that has a green icon. That issue is not showing up in the second image (search results) which suggests that the filter shown in the second image is not actually the filter that is used by the board. Can you show us the Filter Query within the General tab under…

Hello @CK You cannot use an Automation Rule to prevent an action from happening, because rules are triggered after an action happens. You could use an Automation rule to undo an action, but not to prevent it. If you want to prevent new issues from being created unless they meet certain criteria, you should add Validators…

Hello @Daisy Cheng Welcome to the community. I don't believe there is a native solution for finding issues that do or do not have web links. In this post, which concerned the same topic for Jira Cloud, one answer mentions using a third party app as the solution. That third party app is available for both Cloud and…

I recommend that you contact Atlassian Support directly concerning this issue. https://support.atlassian.com/contact/#/

Hello @Malavika L P You said you moved the issues to the backlog, and you said they are not getting reflected in the Active sprint board. Are the issues currently assigned to an Active sprint? After moving them to the Backlog, did you then add them to a sprint and then start the sprint? Can you show us the Status/Column…

Additionally, per response from an Atlassian Team member on this post, the data will be deleted after 162 days of inactivity, so it may be too late to recover the data.

@Srinatha Tondihal Is that timeline available somewhere in a publicly available document?

We need information about the issue(s) triggering the rule. If the issue triggering the rule does not have a parent Epic then there will be no actions executed. You don't have a Condition after the trigger, so the rule could be getting triggered by Subtasks, which have no parent Epic, or by Epics, which also don't have…

Hello @Nitin_Kirnapure Welcome to the community. At about the time you posted, Atlassian Cloud was experiencing a problem. The issue has since been resolved. You can check if their services are experiencing a problem here: https://status.atlassian.com/

Hello @Maxine Freedman-Thompson In your second image you are showing the Screens page for a Project. In that page it indicates that the "P1: Kanban Issue Type Screen Scheme" is associated to the project. That is a different issue type screen scheme than the one you modified and showed in your first image, where you show…

You did tag your post as Software, but we always like to double check. :-) There is quite a bit of documentation for creating Automation rules though not a document that specifically matches the rule you want to create. Here is the home page for the documentation.…