Trudy P Claspill Community Champion

Jira Cloud doesn't "use" those products. Jira Cloud is a different product from Jira Server and Jira Data Center. I'm afraid I don't know the answer to your question. If you are a paying customer of Atlassian I would suggest that you have your administrators open a support case with Atlassian and ask them for the…

I concur with @Nic Brough -Adaptavist- Looking in my own system that screen images matches what I see for a Business/Work Management project board for a Task that has 6 Sub-tasks where none of the Sub-tasks are complete. That appears automatically in such projects. Are you trying to add that to the Card Layout for a…

What problem are you trying to solve, exactly?

Hello @Diego Sanchez Cambas Teachable moment: As a next debugging step I would try printing out {{parentIssue.key}} to make sure you are referencing a valid issue. If you don't get the value you expect, then that would suggest that you are not referencing the parent issue correctly. At that point I would start looking at…

If you want to reference the custom field by ID you have to use the explicit text customfield_ followed by the ID number of the field. If this is a custom field for a Company Managed project you can get the ID number from the Custom Fields screen. Click the ... button next to the field, hover over the Edit option, and you…

@Jatin Bansal My apologies. You are correct that you cannot choose the Status field in the Edit action. To change the Status of an issue in Automation you need to add a Transition Issue action. I believe this is the rule you want. 1. When an issue transitions to In Progress. 2. And that issue is a Sub-task (We don't want…

"=" works if it is a number field. If it is a text field you have to use "~".

Are you using Confluence Cloud or Confluence Server/Data Center?

Hello @Jon Blue Welcome to the community. Are you using Confluence Server/Data Center or Confluence Cloud? If your URL is similar to https://<something>.atlassian.net then you are using Confluence Cloud. Are you using the built in Table of Contents macro, or a custom macro from a third party app? I don't think "deck of…

Hello @Karén Avagyan Welcome to the community. There are multiple products provided by third party vendors for synchronizing Jira systems. Have you searched for them in the Atlassian Marketplace?

Hello @MUSTAFA Are you using Jira Server or Jira Data Center? What version of the product are you using? Have you already configured the new field? What type of field is it (selection list, text, number)? Can you provide a few example scenarios? Example Status field values New field values To Do, Backlog, New Not…

Hello @Harold de Bell What process was used to migrate the data? That could help us figure out how this happened. What version of the product are you using?

Hello @YahyaK Welcome to the community. It sounds like there is some sort of customization that has been implemented in your Jira instances. You will need to speak with the administrators of your Jira instance to get help with that issue.

Hello @Tenzing Doleck Is the project a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left when you are viewing the project, or you can also find that information when looking at the View All Projects page.

Is your rule generating an error message in the audit log? If so, what is the error message? Can you use Log actions to print to the rule audit log the values for the parent issue field to make sure you are getting the values you expect? {{parentIssue.customfield_10463.value}} {{parentIssue.customfield_10463.child.value}}

Is "client" a field in your Epics? Can you provide screen images that show your use of "client" and the grouping of Epics by client? Can you provide a small sample of the data you are importing to show how "client" is used in the data?

Hello @tommy.lu Welcome to the community. You mentioned two things: - an item that is a "subtask" under an epic - moving a bug under an epic "Subtask" is a specific type of issue. Are you actually working with Subtask type issues? When you move the bug under an Epic, exactly what steps are you taking to accomplish that? Is…

Hello @Rashmi Khatuja Welcome to the community. There is not an option to create more than one "Backlog" on a given board. Can you explain how your backlog for prioritizing the next sprint would be different from the full backlog? Typically in Scrum your next sprint would take the items prioritized at the top of your…

To get the display name to use in the email try this: {{issue.Employee Name.displayName}} Alternately try using the custom field ID. {{issue.fields.customfield_#####.displayName}} Try adding Log actions to your rule to print the value into the rule Audit Log to find out what value the rule is getting from your reference.

Hello @Kristian Welcome to the community. Do you require your customers to login to your service desk portal to open issues? Are the above options not enabling your customers to search your KB? What are the customers seeing?

I'm not aware of a way for an Automation Rule to look up comments and determine which one was the last one made by a customer. You could work around this by having an automation rule that updates a custom date field when a comment is entered by a customer, and then use that date field plus the updated field to determine if…

Hola @Joao Menegueti , Dentro de un proyecto específico que se establece en Configuración del proyecto > Permisos del cliente.

Hello @Ryan Rosenthal For Server/Data Center products you should see that in the Channel field, as per this article. https://confluence.atlassian.com/jirakb/adding-or-removing-values-for-the-customer-request-channel-field-used-in-jira-service-management-967322091.html

Hello @Karoline Rezende Ramos Please define what you mean by "lack of interaction". Do you mean "there has not been a comment by the Reporter in the past 5 days"? What if there is a comment by another customer/participant on the ticket?

Hello @Eric Engel No, that is not possible. You cannot change the filter associated with those avatars/buttons. They are strictly for filtering based on the Assignee field. You would need to build custom filters that use your JQL, but they would have to explicitly specify the user, as it is not possible to build quick…

When you need to set multiple fields, simply click in the "Choose fields to set" to select each additional field and set a value for it.

Привет @Алёна Никитина , Ваш вопрос касается продукта Atlassian Jira? Если да, предоставьте дополнительную информацию по вашему вопросу. Какие шаги вы выполняете в приложении? Изображения экрана могут быть очень полезными.

Hello @Michael Adegoroye Can you provide more information about what you mean by "client"? How exactly are you limiting the import file to one "client"? How exactly do you "try to use 2 clients"? Is Client a field in the issues/import data?

Hola @Heydi Menéndez , Encontré algunas publicaciones donde otras personas mencionaron el mismo problema e incluyeron una variedad de soluciones. https://community.atlassian.com/t5/Jira-Service-Management/Issue-Description-not-visible-in-customer-portal/qaq-p/1709435…

Hello @Shehrooz Ahmad The tags on your post indicate you are using the Standard subscription for Jira Cloud. With the Standard subscription you get the Basic Roadmaps functionality. With that level of functionality your Roadmap can show issues from only one project. You cannot combine issues from two projects into one…