Trudy P Claspill Community Champion

Hello @Jonas Tidström I believe that the names should be ordered alphabetically based on Display Name. Can you provide a partial example of the names that seem out of order? Just provide enough of each name to demonstrate they are not ordered correctly. Have you checked to see if the ordering corresponds to the login they…

For the projects where the Create Issue dialog is displayed, are there additional fields that are Required besides Project, Issue Type, Summary, and Reporter? When there are more Required fields, per the Field Configuration for the project/issue type, then the Create Issue dialog will display.

Hello @Toomas Adson Is the From email address associated with a licensed User account in your Jira system that has permission to create issues in the destination project?

Hello @Jessica Kizmann You have to tell the automation from which issue has the data in that field that you want to use. When referencing an issue field in Automation you need to prefix it with "issue." like this: {{issue.<field>}} {{issue.Stakeholders}} {{issue.customfield_10114}} "issue" is the issue currently in…

Hello @Laurent Houdusse Where is the error message being displayed? What actions are being executed and who is executing them? What steps are the developers going through to try to create issues? Is the project a Company Managed project or a Team Managed project? It will say which it is in the bottom left in the navigation…

Hello @Domnic There is no built-in report for this. I have not found a third party app that can provide this, but I have not done an exhaustive analysis. You may find a third party app that you could use to get the information you want. https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=report…

With the above you were able to find that the custom field name is "Epic". What do you see when you the following URL (modified to use your instance URL) and search for the "Epic" field? https://<yourCompany>.atlassian.net/secure/admin/ViewCustomFields.jspa This is an odd issue. You might want to have your Jira Admin open…

Have you tried creating a Scrum board for just the Service Management project to see if the Create Sprint button is still disabled? What version of Jira Software and Jira Service Management are you using?

Hello @Thinesh Can you walk us through the steps for how you create the bug and link it to the backlog? When you say "backlog" do you mean you are linking it to an issue in the backlog? Can you show us an example of a bug that you have created this way, and point out the "link to the backlog" information? When you are…

Hello @Thinesh In what way, exactly, is the second rule not working? You can't use an Automation Rule to populate a field in the Create Issue dialog. The rule is triggered when the issue is created. The issue is not created until you click the Create Issue button within the Create Issue dialog, after you have filled in the…

Hello @Triumph Support With Jira Cloud you cannot access the database directly. There are many tools to help with reporting. You can find them in the Atlassian Marketplace here: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=report Which one would work best for you will depend on your report…

Hello @Jürgen Talik Welcome to the Atlassian community! What version of Jira are you using?

Great! If your problem/question has been addressed please consider marking this Answer as Accepted, to help other users searching for answers find the posts with working solutions.

Hello @nils.heissner Welcome to the community. How many repositories are there? Have you tried typing in the name of the missing repo to see if it finds a match? Do you have permission to create branches in the missing repos?

Hello @sajones Welcome to the Atlassian community! What other parameter(s) do you want to edit for that macro?

Hello @mehnaz.tariq Welcome to the Atlassian community! Only the Premium plan of Confluence Cloud includes native Calendar functionality. Your post indicates you are using the Standard plan. You will have to upgrade to Premium or opt to subscribe to a third party app that adds calendar functionality. Here is a link to a…

You have not modified the Permission Scheme correctly. A project can be seen based on the Browse Projects permission. In the image you provided, that permission is granted to "Any logged in user" Any user that can log in to Jira will be able to see the 6 projects that use that Permission Scheme. You have to remove "Any…

Hello @Douglas Bojorge No, I'm sorry, we cannot have a quick call. I am just another user of the Jira product, trying to help. I don't provide phone support for the product. You are welcome to provide screen images here to illustrate what your user is experiencing. Exactly where is the user seeing projects that you believe…

Hello @Mireille Welcome to the Atlassian community! When you click the Complete Sprint button and there are incomplete issues, then you should get a pop-up asking you what you want to move the incomplete issues to the Backlog or another Sprint. This applies to issues that are not in the last column of your board, and to…

Hello @Aryeh Schwob Ranking is determined by you dragging and dropping issues in the Backlog screen or within the Board columns to reposition the issues within the list. The ones at the top of the list are higher priority than the ones below. Ranking is set globally. Though you are reordering the issues within a given…

You can find documentation for all the available Actions for Automation Rules here: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/ The JQL statement you use in this action would use a smart value for the MFR Code field for the criteria, thus: type="Manufacturing Code Request" and "MFR Code" ~…

Hello @Darren Simons Are you working with Team Managed projects or Company Managed projects? It will say at the bottom of the navigation pane on the left. For the projects where the pop up is appearing, are those Team Managed or Company Managed? Are you talking about the functionality that is described in this article?…

Hello @COLLIN, Laurent Welcome to the Atlassian Community! Is this some something you need to do more than once? Can you provide more context on why you are trying to automate this? Are the Epics under each Initiative going to be identical - one set of Epics duplicated under each Initiative? Same question for Stories under…

Hello @Domnic Welcome to the Atlassian community! Users are watchers of individual issues rather than entire projects. Can you provide some context on the problem you are trying to solve by generating such a report?

Hello @James Park Are you looking at the entire contents of the text field as a whole, or just some part of the text field? Does a difference in the case of the text make it a unique value? Can you provide more context on the problem you are trying to solve? Why are you using a text field to try to track a value and ensure…

Olá @Douglas Bojorge , Bem-vindo à comunidade. Você está trabalhando apenas com projetos gerenciados pela empresa, apenas projetos gerenciados pela equipe ou possui os dois em seu ambiente? Se você acessar a página Exibir todos os projetos, poderá ver o tipo de cada projeto. Você precisará revisar os esquemas de permissão…

Hello @Bart Spangenberg @Alex Koxaras -Relational- The "Move to Backlog" option is available when you are - working with a Team Managed project - using a Kanban board - have enabled the Backlog feature. When you select the "Move to Backlog" option, then the issue should stop being displayed in your Board view. It will…

How have you made the field required? Did you make it required in the Field Configuration? Or did you add a Validator (or Rule, for Team Managed projects) to the workflow to make sure there was a value in the field when you create it? If you are using a Company Managed project and made the field Required in the Field…

Hello @Matteo Modelli Custom filtering on Business/Work Management projects is limited. You find the filtering options here. You are not allowed to add additional static custom filters, but you can do some limited additional dynamic filtering by clicking on "+ More Filters". Another option is to create an additional board…

Hello @Cole Simonson Glad I could help. To accept an answer you have to accept the entire answer thread vs. one individual response within the thread. Regarding the other statuses in the Unmapped column, you are exactly correct. If issues moved to those statuses, then those issues would no longer be displayed on your board…