Trudy P Claspill Community Champion

Hello @N McMahon For a Column to display in the board, there must be at least one status mapped to it. You need to take statuses from the columns they are currently in and drag-and-drop them into the new columns.

Hello @Oscar Caballero Welcome to the Atlassian community! Using Advanced Issue Search can you confirm that there are issues from that project that are still listed as assigned to Sprint 1 and Sprint 2?

Hello @VENKATESHWARARAO Have you reviewed the Upgrade Matrix? Have you reviewed the information on Upgrading Jira Applications? If you feel the work is beyond your expertise, have you considered engaging an Atlassian Solution Partner? (Disclaimer: I work for an Atlassian Solutions Partner)

I am still puzzled why the user is getting the error if they try to use the Saved Filter but not if they retype the exact same JQL syntax themselves. Can you show a screen image of what you see on the Custom Fields screen when you have searched for and found that custom field (the one that has ID 11638)? Your question is…

Hello @Cole Simonson All boards have a base filter that selects which issues will be displayed in the board. In the image you pasted that shows the Columns, click on the General option above that on the left. Scroll down and you'll see the Filter Query. Example: If your board filter is simple, specify just the project…

Hello @Katie Wolfe Welcome to the Atlassian community! Are you working with a Company Managed project or a Team Managed project? It will say at the bottom of the navigation pane on the left. Components is a feature available only for Company Managed projects at this time. If you are working with a Team Managed project,…

Hello @Quinn Zeda Welcome to the Atlassian community! Your post is tagged that you have Site Admin access. Do you mean to say that your Organization Admin has left the company? Was your admin using an email provided by your company to access Jira? Is your Jira authentication tied into a service (like Okta) where your…

Hello @Cole Simonson What is the Filter Query you have used for this board? Can you share that with us? You would find that under Board Settings > General. Your board Filter Query may be excluding the issues you are creating. Also, can you share with us the mapping of Statuses to Columns for your board? You would find that…

Hello @Mike Lemmon Can you share with us the actual filter you are using for the board? The filter must explicitly identify the two projects from which to pull issues. By "explicitly" I mean you must have criteria in that filter for the "project" field; i.e. project in (project1, project2)... If you do not explicitly…

Hello @Olasiuk Nataliia Welcome to the Atlassian community! Is the Done status mapped to the column farthest to the right on your board? On the issues in the column farthest to the right are considered "resolved" when a Sprint is Completed. Issues in all other columns are considered "unresolved" and can be moved to the…

The name of the field doesn't tell me what type of field it is. When you go to the Custom Fields screen and find this field, what does it show in the Type column? Example

Hello @Shanara Sadeque You would add to your JQL a criteria to evaluate the issueType field. It sounds like you would benefit from reviewing the documentation for issue searching. https://support.atlassian.com/jira-software-cloud/docs/search-for-issues-in-jira/ You can switch to the Basic Search option: And then use the…

When you say that you don't want your users to select the value manually when they create a subtask, do you mean... 1. You never want them to set the field manually, or 2. You want the field set automatically and you want to allow the user to manually override the value? If you never want to allow the user to manually…

Hello Mindy, Thank you for that additional information. What type of field is custom field 11638? You said the user has to create the filter directly in her "instance" and then it works. Is the user accessing the same Jira Cloud site as you, or a different Jira Cloud site?

Hello @jcpardo I do not understand your question. Can you provide more details for this scenario? If you want subtasks to go to the Assigned status as soon as you create them, you can do that by modifying the workflow associated with the subtask issue type.

Hello @jcpardo Each type of issue can have a workflow that is used for only that type of issue. You can create exactly the workflow that you want for the subtask issue type and use that new workflow for only the subtask issue type. If you are working with a Company Managed project, look at this article for more information…

For the users that are having problems please elaborate on the steps they are executing to try to run the filter and the results that they get. Are they able to access the filter in the list of all filters? What happens when they click on the filter in that list? Do they get an error message? If so, what is the error…

To debug why your use of the field name didn't work we would need to see the details of the rule when you were using the field name, and the audit log details for the execution of the rule in that state.

Hello @Mindy Johnson What do you mean the users are "stuck"? Exactly what are the users seeing or experiencing when trying to use the filter? You can use the following URL to access the Edit screen for a custom field when all you know is the field ID…

Hello @JunoB What are the triggers for each rule?

Hello @Thinesh Welcome to the Atlassian community! An Automation Rule cannot be used to populate a field in a Create screen. There is not a native capability in Jira for populating a field in the Create screen by copying a value from a parent issue. Are you open to using a third party app to achieve this?

Hello @Shashank Gaurav It is a best practice, though, that only one person be the designated assignee for an issue at any given time. The Assignee field can have only one name in it at a time. You could create a Subtask child issue for each person, assign one Subtask to each person, and keep track of the work and time…

How do you want them ordered? The items higher in the list should be worked on before the items lower in the list. You can drag and drop issues to change their position in the list. There is no other option for ordering the issues in a board for a Team Managed project. The ordering is tracked automatically by Jira using a…

Hello @Susak Maria Welcome to the Atlassian community! Is this roadmap for a Scrum board or a Kanban board? When viewing the roadmap click on the ellipses button in the upper right next to the Export button. Select Configure Roadmap. Is the "Child level issue scheduling" option turned on? This has to be ON regardless of…

You did not say if it is a Kanban board or a Scrum board, but I can see from the image you provided that it is a Kanban board. If you have worked with Company Managed projects before, you may recall that an issue is in the Backlog or on the Board based on the Status of the issue. With the Backlog enabled, the Issue Status…

In the latest screen image you are showing that the field is not visible on issue cards shown in the Board. Is the field shown when you look at the Issue Details? Does the field have a value? Can you show us screen images of the issue details for the two issues for which you showed us cards? If the field is not visible…

@Growthbox @Krish Loku Please show a screen image of the rule you have and the details of the Audit Log for when the rule ran.

Hello @Massimiliano Bariola Welcome to the Atlassian Community! I have a few clarifying questions about your situation. Are you working with a Team Managed project or a Company Managed project? At the bottom of navigation bar on the left it will say which it is. Are you working with a Service project, a Software project,…

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We can still try to help you. I just wanted to make sure you knew you are talking to other users rather than Atlassian support. Did the article I provided help you solve your problem?