Trudy P Claspill

There are several third party apps that extend the capabilities of JQL searches. You would need to investigate their specific features to ensure you could get what you need. Here is a search from the Atlassian Marketplace to help you get started. https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=jql…

in Using JQL, how do I find points for all stories under some epics having labels "XYZ" Comment by Trudy P Claspill January 2023

Hello @Alejandro Cortez Welcome to the Atlassian community! Only the Project Administrators for a project can create Versions for that project. You would then need to include in your CSV file the Version values they defined. If you wanted to associate more than one Version with the issue you are creating, you would need to…

in Fix Version is not reflected when importing issues from CSV file Comment by Trudy P Claspill January 2023

Hello @Carol Lee Vosteen Yes, this can be done using the Automation for Jira feature, as long as the Link between the two tasks exists or the relationship is somehow documented within the issues. If you provide information about a specific scenario, we can provide more specific guidance.

in Can changes in one task default to it's cloned/linked task? Comment by Trudy P Claspill January 2023

No, that is not a specific setting. It happens automatically. When you link to issues you will see the link appear in both the issues. Example: I'm viewing CS-85. I create a link between it and CS-108. If I view CS-108 I will see in it a link to CS-85.

in Create Reciprocal Link, is this a specific setting? Comment by Trudy P Claspill January 2023

You can communicate with the Reporter and other team members on specific issues via the Comments on that issue. You can use the mention user functionality to call out individual users who you want to respond. Depending on the Notifications Scheme for the issues and the Notifications settings of each individual, those users…

in Sending Questions to Reporter Comment by Trudy P Claspill January 2023

Hello @Elif Alverson Can you show use exactly what you changed in the Field configuration? Can you confirm that Field Configuration is applied to the issue type(s) you want to impact via a Field Configuration Scheme? Can you confirm that the Field Configuration Scheme has been associated to the intended project? Can you…

in How to make "Log Work" Field required at the resolution screen Comment by Trudy P Claspill January 2023

Hello @bonnie zhang Welcome to the Atlassian community! What type of notifications are you receiving specifically? Can you share with us the screen that shows your email settings? Have you been @ mentioned in the pages for which you receive email notifications?

in how to stop receiving emails from confluence? Comment by Trudy P Claspill January 2023

Hello @Vicki Zhang You have posted your question in the community for the Jira Work Management product. Are you actually working with a Business/Work Management project in Jira, or are you working with a Software project? Can you provide a screen image for where you are clicking the "...Move --> Show done items..." option?…

in How to eliminate those tasks from 1st released version of project to be shown in the "new" version? Comment by Trudy P Claspill January 2023

Hello @Sanjay Munsi Welcome to the Atlassian community! You cannot accomplish that with the native JQL functionality because it would require using subqueries. Are you open to using third party apps? An alternative is to use automation to total up the story points from the stories to their parent Features and store the…

in Using JQL, how do I find points for all stories under some epics having labels "XYZ" Comment by Trudy P Claspill January 2023

The subfilter impacts both the board and backlog views. Can you share with us exactly what you new subfilter looked like when you updated it? When you created the new issues did they have any value in the Labels field? If you modified the subfilter to add something like and Labels != "2022" ...then that would end up…

in My newly creates issues have the correct status, but are not visible on backlog Comment by Trudy P Claspill January 2023

Hello @Kevin Klonoski Welcome to the Atlassian community! The minimum number of seats for a Data Center Jira license appears to be 500. https://www.atlassian.com/software/jira/pricing?tab=data-center You might want to look at the discount options listed in the FAQs to see if you qualify. Or you might want to consider…

in What is the minimum seat requirement for Data Center and the associated license cost? Comment by Trudy P Claspill January 2023

Hello @Jessica Ren Are you working with a Company Managed project or a Team Managed project? It will say at the bottom of the navigation pane on the left. Are you working with a Scrum board or a Kanban board? Can you confirm you don't have any Filters activated on your Backlog screen (a.k.a. Quick Filters or Custom…

in My newly creates issues have the correct status, but are not visible on backlog Comment by Trudy P Claspill January 2023

There is an Automation Rule Trigger for "Issue Linked" when an issue link is created. https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-linked However, it is a tricky rule to master. Rule executes when an issue is linked to another issue. {{issue}} will always refer to the source issue, so…

in Creating automation rules for specific Jira tickets Comment by Trudy P Claspill January 2023

Hello @Luke Welcome to the Atlassian community! Are the tickets being linked together all in the same project, or potentially in different projects? Is this for a Company Managed project or a Team Managed project?

in Creating automation rules for specific Jira tickets Comment by Trudy P Claspill January 2023

I am not seeing the same incorrect ordering in my own personal instance, but I don't have very many users. I'm not finding an issue in Atlassian's backlog about this. I advise you to open a support case directly with Atlassian to find out if this is a known issue, or specific to your instance. You can open a case here:…

in Order of swimlane 'group by assignee' not alphabetic. Is there a fix? Comment by Trudy P Claspill January 2023

Ah, I missed an important detail. You're working with a Team Managed project. Automation for Jira does not yet support the People field used in Team Managed projects, unfortunately. I have found that listed in multiple change requests in the backlog: https://jira.atlassian.com/browse/JSWCLOUD-22200…

in Automation to email users in a custom field Comment by Trudy P Claspill January 2023

Have you checked to see if the ordering corresponds to the login they use to access Jira?

in Order of swimlane 'group by assignee' not alphabetic. Is there a fix? Comment by Trudy P Claspill January 2023

I see the same thing when I reference the field with a smart value. You should not need to use a smart value here. When you are in the Send Email action and you click in the To field you should see a list of fields to select. Do you see the Stakeholders field in that list? If you don't see it in the list, does it appear if…

in Automation to email users in a custom field Comment by Trudy P Claspill January 2023

Can you show us the full output of the Permissions Helper? Can you tell us what fields are available in the Create Issue screen, and which fields the developer is setting?

in How to grant a developer to create an issue in a project? Comment by Trudy P Claspill January 2023

Hello @Priyanka Madaan Can you provide more information for your scenario? I understand that you want to get the Bug issues in your results, but I'm not clear on the criteria you are trying to use. Is this what you are trying to do? "for Story 1, get all the Bug type issues that are linked to Task type issues that are…

in Need to filter the bugs which are linked with multiple tasks/story of multiple projects. Comment by Trudy P Claspill January 2023

Hello @Anna Kochura Welcome to the Atlassian community! Can you clarify what you mean by "SD" and "DEV"? What problem are you trying to solve by deleting or deactivating users?

in If I delete (deactivate) all users from SD, will be exist SD? Comment by Trudy P Claspill January 2023

Hello @recepbaltas Welcome to the Atlassian community! Can you provide a complete image of the entire screen? Was the old Jira accessed through a different URL? Or is that a different project on the same Jira system? Are these from Company Managed or Team Managed projects? That will be shown at the bottom left in the…

in Missing Create Thread Button Comment by Trudy P Claspill January 2023

Hello @Daniel Harris Welcome to the community. If you export Advanced Issue Search results you can include the field that is used in the child issues to specify the ID of their parent issue. This information can be exported to a CSV file, or other formats. Beyond that, the best method and options depend on how you want to…

in How do I create an export from Jira that shows Parent and child relationship Comment by Trudy P Claspill January 2023

Hello @Chayma Ait Benalla Welcome to the Atlassian community! What are you trying to accomplish by hiding the Assignee field? If the field is hidden completely you won't be able to set it.

in Field Configuration Comment by Trudy P Claspill January 2023

Could you try using the Permissions Helper to try to zero in on why Jira has determined that the Manage Projects permission is needed? https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ The permission should not be needed for simply creating issues. Typically Browse Projects and Create…

in How to grant a developer to create an issue in a project? Comment by Trudy P Claspill January 2023

Are the two projects installed on one system where both Jira Software and Jira Service Management are enabled? Or are you working with projects on linked by separate Jira systems? What version of the Jira Software product and the Jira Service Management product are you using?

in Combining Two Projects Issues into one Scrum Board Comment by Trudy P Claspill January 2023

Hello @Shannon McIntyre What you find under Settings > Issues > Workflows are the workflows that can be shared between projects. Only Company Managed projects can share workflows, so only the workflows for Company Managed projects will be listed. Team Managed projects are intended to be completely independent and currently…

in Workflow in use by team-managed project not listed in Settings > Issues > Workflows Comment by Trudy P Claspill January 2023

Hello @anthony.ding Modify your Automation rule to only update the field if it is empty. The field will be empty the first time the transition occurs, so the automation rule will update it. If the transition occurs again, the field will not be empty (it was filled the first time the rule ran) and so the rule will not…

in Jira Automation - How to log the date when we first time transition the status into? Comment by Trudy P Claspill January 2023

Hello @IDC Tech It appears you asked this question in another community, and Atlassian Team is already engaged. https://community.atlassian.com/t5/Jira-questions/Request-to-be-unblocked-Office365-IDCTECHNOLOGIES-COM/qaq-p/2237323

in Not receiving emails on our company's email domain Comment by Trudy P Claspill January 2023

Hello @Wasim Daas Welcome to the Atlassian community! This appears to indicate two different fields. In the second error message it is referring to the built in System field called "resolution". The first error message appears to be complaining about a different field called "Ticket Resolution". Can you check the Create…

in keep getting ticket resolution required even it is not presented - java Comment by Trudy P Claspill January 2023

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