Trudy P Claspill Community Champion

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  • Hello @Cheryl Noronha Welcome to the Atlassian community. There was an incident that started last week that has impacted access to the Jira APIs which may be affecting your CSV import. You can find more information about that incident here: https://jira-software.status.atlassian.com/incidents/y5pnbcy4qvjv
    in I have imported my .csv file (social media) spaces but it's not working out? What do I Do? Comment by Trudy P Claspill February 17
  • Hello @Jolyne Marcato Welcome to the Atlassian community. Adding to what @Rilwan Ahmed said, if you had set up a subscription to Jira and have recently cancelled your subscription, it will take some time for Atlassian to process that cancellation and finally delete the related subscription data. Until that is complete you…
    in cancel accountt Comment by Trudy P Claspill February 17
  • Hello @Udit Tayal Welcome to the Atlassian community. If you determine that there is not a billing issue causing this problem... Did you previously have a Confluence subscription on the same site? * If so was that previous subscription deactivated/cancelled by your administrators or by Atlassian?* If so, when did that…
    in Unable to add Confluence app. Comment by Trudy P Claspill February 17
  • Hello @Rue Welcome to the Atlassian community. Are you using Jira Server/Data Center or Jira Cloud? If you are using Jira Server/Data Center, what version of it are you using? If you are using Jira Cloud, what type of project(s) does your Roadmap include; Software, Service, or Business, and are they Company-managed or…
    in Advanced Roadmaps auto scheduler does not schedule dependencies Comment by Trudy P Claspill February 17
  • Adding to this... How did you request an export of all tickets? Is that a request you filed with some internal Jira support team within your company? It is possible for users to use the Search/Filter capability to get a list of issues and then, as @Marc -Devoteam- mentioned, use the Export option on the Search/Filter…
    in Data export Comment by Trudy P Claspill February 17
  • Hello @Christina King Are you talking about changing the value of a field within a work item? Or are you talking about changing the configuration of a field through Jira Administration > Work Items > Fields ? Can you tell us the steps you are executing? Can you provide screen images to show us what you see? Typically you…
    in Unable to update a field as it says Locked Comment by Trudy P Claspill February 16
  • Have you tried checking through the Admin Hub for the app subscription? https://admin.atlassian.com If you still have an active subscription you should see it under Apps > Atlassian Apps. You should also be able to see it under Billing. And if it has been recently deactivated, then you should be able to go to…
    in My workspace is gone Comment by Trudy P Claspill February 16
  • Hello @R_D Welcome to the Atlassian community. When was the last time that you accessed the content in that Confluence site? Were you using the site under a Free subscription? Atlassian reserves the right to deactivate inactive Free subscriptions. They will send emails warning of the pending deactivation, and another email…
    in My workspace is gone Comment by Trudy P Claspill February 16
  • Thank you for that additional screen image. Can you click on the HomOps link in that page? It should take you to the Space Settings for the space. Can you then navigate to the Access option and tell us what if any Role has been associated with your user account?
    in My JIRA space got deleted Comment by Trudy P Claspill February 16
  • The Spaces likely still exist. The issue may be related to the Permissions and/or association of Users with Roles in the space. Can you click on the gear icon in the upper right corner near your Avatar and then select Spaces? In the resulting new page do you see the HomOps space listed? What does it say in the Type column?…
    in My JIRA space got deleted Comment by Trudy P Claspill February 16
  • Thank you for that additional information @Bar Azgad You mentioned that you have two boards. You showed us only one filter. What is the filter for the other board? In the images that you provided showing the type list what action are you trying to complete? Are you trying to create new items? Are you trying to change the…
    in Cannot see “Task” issue type in one board (same project) Comment by Trudy P Claspill February 16
  • 안녕하세요 @kk Yoon , 아틀라시안 커뮤니티에 오신 것을 환영합니다. 사이트를 다시 활성화하려고 하셨을 때, 이 문서에 설명된 대로 비활성 목록에 사이트가 표시되었습니까? https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ 비활성화된 구독을 다시 활성화하려면 다음 사이트에서 양식을 작성하여 제출함으로써 아틀라시안에 직접 문의할 수 있습니다. https://www.atlassian.com/company/contact/purchasing-licensing#/ ---…
    in Request to reactivate my original site 'grode1485.atlassian.net' Comment by Trudy P Claspill February 16
  • Hello @Ankit Mongia Welcome to the Atlassian community. Is HomOps a Confluence Space within a Jira site (https://xxx.atlassian.net), or is it a Confluence site (https://homops.atlassian.net)? Can you see other Spaces within the same Jira site? When was the last time you accessed that content? Do any other users have Jira…
    in My JIRA space got deleted Comment by Trudy P Claspill February 16
  • Hello @Mike Nahhas Welcome to the Atlassian community. No, the display of that message cannot be disabled. That is not a configurable option.
    in Stop message "Changes saved, but work item not visible" Comment by Trudy P Claspill February 16
  • The item you referenced is not talking about a CQL search macro. It is talking about the underlying and native CQL search functionality in Cloud that can be used in Automation Rules and native REST API endpoints. I believe if you review your Confluence server environment you will find that the macro is provided by a third…
    in missing plugins in list Comment by Trudy P Claspill February 16
  • You're welcome @Abilash . If my responses helped you address your requirement please consider clicking the Accept Answer button above my first response.
    in how to create the automation rule for assign work type to specific user Comment by Trudy P Claspill February 16
  • Don't hesitate to ask if you have more questions about the action or the API!
    in Automation rule to send an email on missed Version Release Datete Comment by Trudy P Claspill February 16
  • Hello @Parag Shah I believe the only way to achieve this would be to use the Send Web Request action to interact with the Jira REST API to retrieve information about Release Versions. Are you trying to do this for Release Versions in one project or multiple projects? The documentation for the API for Project Release…
    in Automation rule to send an email on missed Version Release Datete Comment by Trudy P Claspill February 16
  • I really appreciate all the members who show up in the community day after day, offering their help and expertise, and the content creators dedicated to sharing knowledge through training courses and social media outlets. 
    in Share the Love as a Community Cupid for Valentine's Day 2026! 💘 Comment by Trudy P Claspill February 16
  • Hello @Thami Nyathikazi Welcome to the Atlassian community. Confirm that the agents experiencing the problem have the Global Permission for "Browse Users and Groups". That permission is required to select a value for the Team field as per the documentation here:…
    in "No Options" when using atlassian teams field Comment by Trudy P Claspill February 16
  • Hello @Андрей Кондауров Thank you for the additional information. Before your recent attempt to use Jura, when was the last time you accessed your Jira Data? Atlassian reserves the right to deactivate Free subscriptions where there is no activity for an extended period of time. Prior to deactivation they send multiple…
    in My user is not a member of the workspace I create Comment by Trudy P Claspill February 15
  • Hello @Андрей Кондауров Are you working with a Free subscription, a trial of a Standard or Premium subscription, or paying for a Standard or Premium subscription? Did you start this subscription yourself? Are you able to click on the gear icon near your avatar and select the Spaces option? If so, do you see there the names…
    in My user is not a member of the workspace I create Comment by Trudy P Claspill February 15
  • Hello @Bar Azgad Please show us the Filter used by each board. You will find that in Board Settings > General. Please show us the Issue Type Scheme for the project.
    in Cannot see “Task” issue type in one board (same project) Comment by Trudy P Claspill February 15
  • Hello @Cuneyt Kavakli Welcome to the Atlassian community. If you had started product subscriptions and recently cancelled the subscriptions, it can take some time for that cancellation to fully process. Until then you would remain the billing admin for those products. You can check billing accounts where you may be listed…
    in delete account Comment by Trudy P Claspill February 14
  • Hello @Mateusz Janus I'm not sure what you are asking here: "But I was also wondering if we could validate Ticket A (story) which is also updated using linking and kill this idea on this level" In an Automation rule it doesn't matter what type of issues you are linking - Epics, story, task, bug. There is no simple solution…
    in Prevent Issue Links (not EPIC LINK) to EPIC which is DONE_AUTOMATION Comment by Trudy P Claspill February 14
  • That is correct. If the Channel Access is Open, then the project where that Channel Access setting is set will be visible to all customers in the Portal. If you don't want a customer to see projects A, B, and C in the portal, then the Channel Access Setting on projects A, B, and C needs to be Restricted. Then only the…
    in External customer seeing statuses of other projects in portal Comment by Trudy P Claspill February 14
  • Hello @Sonny Doan Welcome to the Atlasssian community. Do you mean that your Jira Subscription was deactivated and is inaccessible? Or were some individual projects deleted but others in the same site are still accessible? If only some projects were deleted but others remain accessible. Then you would need to talk to the…
    in Retrieve a deleted atlassian cloud site Comment by Trudy P Claspill February 14
  • I would recommend that you change the trigger to Issue Link Created, as a start. In a nutshell there is not a built in action natively available to enable you to delete a single link in Automation. So you would need to use the Send Web Request action to interact with the Jira REST API to retrieve the data for one of the…
    in Prevent Issue Links (not EPIC LINK) to EPIC which is DONE_AUTOMATION Comment by Trudy P Claspill February 14
  • If screen images are not allowed then please describe the rule in words. What are you using as a Trigger? What is the next component after that? And after that? And after that?
    in Prevent Issue Links (not EPIC LINK) to EPIC which is DONE_AUTOMATION Comment by Trudy P Claspill February 14
  • @Evgenii The author is asking about deleting an issue link, not the parent/child relationship.
    in Prevent Issue Links (not EPIC LINK) to EPIC which is DONE_AUTOMATION Comment by Trudy P Claspill February 14
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