Trudy P Claspill Community Champion

Do you ever change the Reporter field for any other reason, while the Label and Request Type are set? If not then you could use a rule like this for Scenario 1 to send your email: TRIGGER: Field Value Changed Field to Monitor: Reporter CONDITION: Issue Field Condition Field: Request Type Condition: equals Value: <your…

@Annelotte Yes, you are correct. There is still no way through JQL or the API to determine if an issue in a Team Managed project Kanban board is in the Backlog or on the Board. And there is no way in to automatically move items between the Backlog and Board of a Team Managed project Kanban board. That issue is documented…

Hello @BB Welcome to the Atlassian community! Based on the screen images, I suspect that you are working with a Team Managed project. Is that correct? That information will show at the bottom of the navigation panel on the left. If you are working with a Team Managed project, the issues that have been Done for 14 days or…

hello @John Shannon Welcome to the Atlassian community. If Automation Rules are creating the issues, you need to deactivate those rules.

Hello @Adriana Almeida da Cruz What reports are you looking at, specifically? Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the navigation panel on the left. If you are looking at reports that rely on the Resolution field, be advised that the workflows…

Hello @Greg Brewer Welcome to the Atlassian community! In this forum the best way to get help is to post a specific question. We are all also users of the Jira products, answering questions and lending assistance for free when we have time. If your company is interested in hiring a consultant, I encourage you to visit the…

Olá @[deleted] , Bem-vindo à comunidade Atlassian! Sim, isso é possível. Você pode configurar um filtro que recuperará pendências em que a data de vencimento está no passado para um responsável. assignee=currentUser() and duedate < now() Você pode compartilhar esse filtro e pedir aos responsáveis ​​que configurem…

Hola @Alicia Camacho , ¡Bienvenido a la comunidad de Atlassian! Jira no tiene una función para generar alertas. Puede crear un filtro guardado para que le asignen las incidencias que vencen en X días. Puede guardar ese filtro y luego crear una Suscripción a ese filtro para enviarle los resultados periódicamente por correo…

Hello @Ertwyn Henry I think we do not have a complete description of your scenario. Your post title is asking about adding Stories to Epics. And you said you are able to create stories and link them to the Epic. So, it sounds like you don't have a problem creating and adding the stories to the Epics. This indicates you…

Hello @Bill Thang Which part(s) of the scenario are you trying to automate? Are you trying to automate all of it? What is the trigger and what is the action you want to happen? Explain with When/Then statements; i.e. When: a link is created between two tickets with the "duplicates" link Then: the "duplicates" ticket should…

Hello @Aqib.Shirwani Can you please show us your entire Automation Rule? Also please show us the results of the rule execution that are recorded in the Audit Log. When asking for help with an Automation Rule we really need to see that information. Often a problem in an automation rule is caused by the context under which…

Hola, Para crear un sprint, primero debe crear un tablero Scrum. El tablero de Scrum reunirá los problemas en función de una consulta de filtro. Si crea su tablero Scrum basado en un proyecto existente (o un proyecto nuevo), la consulta de filtro se creará automáticamente para seleccionar todos los problemas de ese…

Hello @Jorge Llanos Welcome to the Atlassian community. The issues that will be shown in your board are based on the Filter Query used by the board. You'll find that under the Board Settings > General tab (1). If you need to modify that filter so that it will include issues that are in that status, click on Edit Filter…

This is the rule you need for summing up the Original Estimate of your Features to your Epics. Note that this works only when you change the Original Estimate for a Feature that is already linked to an Epic. If you move a Feature from one Epic to another, this rule does not recalculate the Original Estimate for the Epic.…

Hello @Jay R Did my answer above solve your problem?

You're right @Kelly Arrey ! I thought there was something like that but was looking in the functions reference instead of the fields reference. Good catch! That would indeed work in the schedule trigger for selecting the issues to run the rule against.

Would you be able to show a screen image of the menu bar on the left side where it says "project specific" and black out confidential information? I have looked at the three types of Company Managed projects (Software, Service, and Work Management) in my Jira Cloud environment, and "project specific" is not an option. That…

If you have a single sprint being used in multiple boards, the sprint is closed for all boards. 

The 10 person limit applies to the Active (not suspended) users that have access to the product. Removing a person from a specific project does not remove their access to the Jira product. You can go to https:/admin.atlassian.com, select Products to see how many users Atlassian is counting as licensed for that product. If…

Hello @alice hwang Welcome to the Atlassian community! Are you working with issues in a Company Managed project or a Team Managed project? That information will show at the bottom of the navigation panel on the left when you are viewing the project. In either case "Epic Name" is not the right field to use in your JQL. For…

Jira does not prevent issues from having an Assignee at any point in their lifecycle by default. You can have issues assigned when they are in a backlog. Are you getting any message in the CSV import log file about setting the Assignee field? What value are you providing in the Assignee field in your CSV file? Do the…

Hello @Ivan Andrieiev Please provide the details about how you are using the API including which endpoint and what parameters you provide and the results you get.

Hello @jules24 Welcome to the Atlassian community! Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the navigation panel on the left when you are viewing the project. Are you working with a Software, Service, or Work Management project? When you say…

Hello @NTAMEN NTANMI luc landry You have set the title on your post as "Automation". Are you trying to get the information as part of an Automation Rule? Please provide more information about your use case, and show us your Automation Rule if that is what you are using.

Hello @David Pleşu What type of field is the custom field? Is it a Version Picker field? If so, then yes, you should be able to use Automation to copy that value to the Fix Version field.

Hello @Aziz Ochilov Welcome to the Atlassian community. Is your project a Company Managed project or a Team Managed project? That information will show at the bottom of the navigation panel on the left when you are viewing the project. Is it a Software, Service, or Work Management project? What screen are you viewing when…

When using a Schedule trigger with a JQL statement to pick the primary issue, the rule will iterate over each issue in the result to execute the remaining actions in the rule. To refer to the issue in the current iteration use the smart value {{issue}}. You then can tack on to that smart value the field you want to…

To whom do you want the email sent? Is that person in one of the User Picker fields in the Jira issue? I'd want it sent to a customer. I have to add their email to customer list first(send them invite) then go back to the issue and then their email appears in drop down in reporter once pasted in/searched for. Based on the…

Each of the functional project types (Service, Software, and Work Management) also has an architectural project type - Team Managed or Company Managed. Is the project a Team Managed project or a Company Managed project? That information will display at the bottom of the navigation panel on the left when you are viewing the…

Please show us the messages in the Audit Log for execution of the rule. Please provide the link that Google gave you for the page that talks about using issue.childIssues.